Rattling after engine switched off while driving slow
Thread Starter
Rookie
Joined: Dec 2015
Posts: 31
Likes: 1
From: Slovakia
Rattling after engine switched off while driving slow
Hello guys,
my 4rx 2016 450h is at service already for 4 weeks. The problem is that when I'm driving slow (cca 30 km/h), I push the car to switch the engine on (by stepping deep down on the accelerator) and then let the car switch the engine on (pulling my foot from the accelerator) I can hear 3 - 4 times rattling sound frequently after each other. This happens when the engine is cold (i. e. when I drive in the morning after I sleep). The dealer is consulting the problem with Lexus, but obviously they can not find a solution. Additionally, they found out that all of the hybrid 4RXs have the same problem, where my car is the loudest in this rattling sound.
Do you guys have any experience with this?
I am already being sad - 4 weeks without a premium car? And they gave mi 10 years old gs firstly as a replacement and now a hybrid Yaris
I already have had this car in repair for a longer time (cca 3 weeks) because of vibration in cabit (turned out that a plate was loose somewhere in the cabin).
Ok I can live with small car for a certain time when I forget people laughing at me - I suggested everyone to buy a Lexus for its reliability, now I drive a tiny Yaris
Do you have any experience how for example BMW or Audi, Mercedes would deal with this problem?
my 4rx 2016 450h is at service already for 4 weeks. The problem is that when I'm driving slow (cca 30 km/h), I push the car to switch the engine on (by stepping deep down on the accelerator) and then let the car switch the engine on (pulling my foot from the accelerator) I can hear 3 - 4 times rattling sound frequently after each other. This happens when the engine is cold (i. e. when I drive in the morning after I sleep). The dealer is consulting the problem with Lexus, but obviously they can not find a solution. Additionally, they found out that all of the hybrid 4RXs have the same problem, where my car is the loudest in this rattling sound.
Do you guys have any experience with this?
I am already being sad - 4 weeks without a premium car? And they gave mi 10 years old gs firstly as a replacement and now a hybrid Yaris
I already have had this car in repair for a longer time (cca 3 weeks) because of vibration in cabit (turned out that a plate was loose somewhere in the cabin).
Ok I can live with small car for a certain time when I forget people laughing at me - I suggested everyone to buy a Lexus for its reliability, now I drive a tiny Yaris
Do you have any experience how for example BMW or Audi, Mercedes would deal with this problem?
Intermediate
Joined: Feb 2015
Posts: 327
Likes: 65
From: Ca
I once leased BMW 750 and more than half of my lease I was driving Hyundai Genesis.
As far as your knocking sound I've never experienced something similar with my Rx450. How about you try one of the new once from their lot and see if you can replicate. From my experience when you deal with a sound or a noise first thing what dealer says is they all do it or it is normal for this car.
As far as your knocking sound I've never experienced something similar with my Rx450. How about you try one of the new once from their lot and see if you can replicate. From my experience when you deal with a sound or a noise first thing what dealer says is they all do it or it is normal for this car.
Lexus Test Driver
Joined: Jul 2017
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From: NJ
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Intermediate
Joined: Feb 2015
Posts: 327
Likes: 65
From: Ca
Dealers offer loaner as a customer service, I do not think they are required, otherwise it would be part of the contract. Additionally, if you have rental coverage through your car insurance I am sure there is a clause somewhere in the contract stating that they will provide rental based on availability. They cannot rent what they do not have. If there is/was such coverage offered through warranty repairs (which I do not believe so) there would have been same clause.
Your current rental might not even belong to a dealer, it might be just a regular rental from enterprise or such.
Your current rental might not even belong to a dealer, it might be just a regular rental from enterprise or such.
Lexus Champion
Joined: Nov 2013
Posts: 13,296
Likes: 1,904
From: WA
Per the Service and Warranty guide:
No promises of a car that is equal to your current vehicle, or even a Lexus for that matter. I know many Lexus dealers will maintain a loaner fleet and if they run out, they'll contract out to Enterprise or another agency to help. Could that be what happened here?
Anything above and beyond what is specified in the warranty guide is up to the individual dealer. For example, mine will provide a loaner for any service lasting longer than 2 hours.
Loaner Vehicle
If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.
If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.
Anything above and beyond what is specified in the warranty guide is up to the individual dealer. For example, mine will provide a loaner for any service lasting longer than 2 hours.
Driver
Joined: May 2017
Posts: 193
Likes: 44
From: NY
From experience, in NYC luxury brands dealerships are in high competition and will never give you a Yaris because they want everyone to see that you are driving their courtesy marked vehicle all over town. It's called great customer service and has nothing to do with them owing you a luxury service car to drive. They can send you home on a public bus too if they want to.. I've also seen some folks ask for same level of car they are giving in for service in a Benz dealership. A shallow executive may not want to drive a C-class if he just gave his G63 for service. It's up to the dealership to decide how they want to treat their customers.
PS I wouldn't take a Yaris because I'm not wiling to fiddle with car seats and everything else in this tiny uncomfortable car.
PS I wouldn't take a Yaris because I'm not wiling to fiddle with car seats and everything else in this tiny uncomfortable car.
Intermediate
Joined: Feb 2015
Posts: 327
Likes: 65
From: Ca
From experience, in NYC luxury brands dealerships are in high competition and will never give you a Yaris because they want everyone to see that you are driving their courtesy marked vehicle all over town. It's called great customer service and has nothing to do with them owing you a luxury service car to drive. They can send you home on a public bus too if they want to.. I've also seen some folks ask for same level of car they are giving in for service in a Benz dealership. A shallow executive may not want to drive a C-class if he just gave his G63 for service. It's up to the dealership to decide how they want to treat their customers.
PS I wouldn't take a Yaris because I'm not wiling to fiddle with car seats and everything else in this tiny uncomfortable car.
PS I wouldn't take a Yaris because I'm not wiling to fiddle with car seats and everything else in this tiny uncomfortable car.