Driveshaft Availability
Driver School Candidate
Joined: Jun 2004
Posts: 21
Likes: 0
From: Connecticut
I received a call yesterday from my dealer indicating that my driveshaft is in. I've waited over 2 months for the part and would have waited longer if I didn't call Lexus customer service in CA. It took one week of discussions with them and, "mysteriously' my part showed up at the dealer -- the squeeky wheel gets the grease, that's for sure!!!
Generally speaking, I have to say that I am disappointed with Lexus. Although I love the car, I am having a hard time settling on the fact the a dealer mechanic will be doing major surgery on a $50k car with only 7500 miles on it to replace the driveshaft. In addtiion, they are going to install the parts to address the steering while vibration I get between 65-70 MPH. Considerng the magnitude and complexity of the issues, I told them to buy the car back and replace it with one that was 'fixed' as a part of the assembly process. Lexus will hear nothing of it -- Their statement is: "...that's what warrenties are for." Does anyone else feel this way or is it only me --or-- am I just overreacting? Thx.
Generally speaking, I have to say that I am disappointed with Lexus. Although I love the car, I am having a hard time settling on the fact the a dealer mechanic will be doing major surgery on a $50k car with only 7500 miles on it to replace the driveshaft. In addtiion, they are going to install the parts to address the steering while vibration I get between 65-70 MPH. Considerng the magnitude and complexity of the issues, I told them to buy the car back and replace it with one that was 'fixed' as a part of the assembly process. Lexus will hear nothing of it -- Their statement is: "...that's what warrenties are for." Does anyone else feel this way or is it only me --or-- am I just overreacting? Thx.
Pole Position
Joined: Jun 2004
Posts: 376
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From: Missouri
Originally posted by RAINMN60
Considerng the magnitude and complexity of the issues, I told them to buy the car back and replace it with one that was 'fixed' as a part of the assembly process. Lexus will hear nothing of it -- Their statement is: "...that's what warrenties are for." Does anyone else feel this way or is it only me --or-- am I just overreacting? Thx.
Considerng the magnitude and complexity of the issues, I told them to buy the car back and replace it with one that was 'fixed' as a part of the assembly process. Lexus will hear nothing of it -- Their statement is: "...that's what warrenties are for." Does anyone else feel this way or is it only me --or-- am I just overreacting? Thx.
Thread Starter
Rookie
Joined: Jan 2004
Posts: 64
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From: Maryland
Originally posted by PitBull
Driveshaft replacement is not major surgery, and the steering vib is just a harmonic problem that they will isolate and fix. Relax and enjoy the Lexus warranty experience. Plan the service when you have a lot of driving to do, use the full tank of gas in the Lexus loaner car on their dime. Make sure your GX is dirty so they can clean and vac for you. Attitude is everything. Enjoy the service and treatment don't fight it.
Driveshaft replacement is not major surgery, and the steering vib is just a harmonic problem that they will isolate and fix. Relax and enjoy the Lexus warranty experience. Plan the service when you have a lot of driving to do, use the full tank of gas in the Lexus loaner car on their dime. Make sure your GX is dirty so they can clean and vac for you. Attitude is everything. Enjoy the service and treatment don't fight it.
Driver School Candidate
Joined: Jun 2004
Posts: 7
Likes: 0
From: Maryland
Drive shaft thump fix fails
The GX went back in this morning. The comment from the service shop was maybe the shaft needed balancing! Since the thump happens when I'm stopped, it can't be a balance problem. I had a fairly big thump this morning on my way to Lexus of Rockville, even my wife felt it (we hadn't had our coffee yet).
This just isn't right for a $50,000 vehicle. I live in DC, anyone know the lemon laws here.
This just isn't right for a $50,000 vehicle. I live in DC, anyone know the lemon laws here.
Pole Position
Joined: Jun 2004
Posts: 376
Likes: 0
From: Missouri
Re: Drive shaft thump fix fails
Originally posted by AMVAT
The GX went back in this morning. The comment from the service shop was maybe the shaft needed balancing! Since the thump happens when I'm stopped, it can't be a balance problem. I had a fairly big thump this morning on my way to Lexus of Rockville, even my wife felt it (we hadn't had our coffee yet).
This just isn't right for a $50,000 vehicle. I live in DC, anyone know the lemon laws here.
The GX went back in this morning. The comment from the service shop was maybe the shaft needed balancing! Since the thump happens when I'm stopped, it can't be a balance problem. I had a fairly big thump this morning on my way to Lexus of Rockville, even my wife felt it (we hadn't had our coffee yet).
This just isn't right for a $50,000 vehicle. I live in DC, anyone know the lemon laws here.
PS- I just hope they don't start taking the driveshaft off the truck and balance it, all they might do is screw up the balance
Good Luck.
Driver School Candidate
Joined: Jun 2004
Posts: 7
Likes: 0
From: Maryland
Glad to hear the fix worked for you. Unfortunately, the fix has not worked for me. I gave it two weeks to see how it settled out. After "polishing the shaft and adding more grease than recommended by Lexus", I now sometimes have a small thump when I pull away from a stop and the thump after stopping has returned! Maybe my drivetrain was built on a Friday after somone's retirement lunch......
I have a call in to the Service Manager at Lexus of Rockville this morning, we'll see how that turns out (if he returns my call).
I have a call in to the Service Manager at Lexus of Rockville this morning, we'll see how that turns out (if he returns my call).
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Driver School Candidate
Joined: Jun 2004
Posts: 21
Likes: 0
From: Connecticut
I had my driveshaft replaced on 6/30. I took the car on vacation over the 4th of July week and everything seemed fine. Today, I'm coming to work, stop at a light, and "thump" -- it's back! I thought I felt it yesterday, as well, but I attributed it to my imagination. I'm calling the dealership this AM. Keep you posted..
Driver School Candidate
Joined: Jun 2004
Posts: 7
Likes: 0
From: Maryland
I took the GX in to Rockville and went for a drive with a technician. He was able to feel the "looseness" in the drivetrain as we pulled away from a stop as well as immediately after a stop. He said this is normal in these vehicles and the driveshaft fix was only to stop the big "hit from the rear" thump. I have had one big thump since round two of the fix (polish the shaft and add grease). If I have another big thump, I think I'll give the GX back to Lexus, it just doesn't feel safe when that thump happens. I'm still not happy that the small thumps/looseness are considered normal by Lexus.
Driver School Candidate
Joined: Jan 2004
Posts: 8
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From: Michigan
Well, I took my GX in to get the outside bottom of my door replaced because it fell off twice, and I complained about the thump. They replaced my driveshaft the same day.
About 5 days later, I'm driving and I came to a stop and it sounded like the something was about to fall off in the back bottom of my car. i thought I was imagining it, so I kept going and it did it four more times.
I put the car back in the shop, but they can't find anything. Yeah, okay, it is still embarassing. I tell you, everyone I know used to respect me for driving a Lexus, now they just thank God that they don't.
About 5 days later, I'm driving and I came to a stop and it sounded like the something was about to fall off in the back bottom of my car. i thought I was imagining it, so I kept going and it did it four more times.
I put the car back in the shop, but they can't find anything. Yeah, okay, it is still embarassing. I tell you, everyone I know used to respect me for driving a Lexus, now they just thank God that they don't.
Lead Lap
Joined: Feb 2002
Posts: 477
Likes: 2
From: Nevada
How many are affected have the G or E models?
So most of you guys affected have the 9700G and E models from 2004? I haven't had this problem yet and I am hitting 8k on my GX 9700G. Bought it in April of 2004.
Last edited by Tony; Jul 16, 2004 at 11:38 AM.
Driver School Candidate
Joined: Aug 2003
Posts: 29
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From: Virginia
Drive Shaft Replacement : Return of the Thump
I have to agree with the comment made by the Rockville Lexus Technician in AMVATS response above. I had the drive shaft replaced about 3 weeks ago. For the first week, there were no thumps and a much tighter feel for the drive train. However, now I am starting to feel very small thumps again. I have not had the big "hit in the rear" thump since the driveshaft replacement. Hopefully that is gone. The small thumps are much softer and are only bothersome because my gut reaction is to try and feel them every time I drive the vehicle and come to a stop. Wish I could just forget about it.
Dave
Dave
Driver School Candidate
Joined: Jun 2004
Posts: 21
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From: Connecticut
Re: Prior post of mine ... I had the driveshaft replaced about 3 weeks ago.
Problems started about 1 week after I received the fix. A experienced two stronger 'thumps' this past week. Someone was in the car with me when it happened and they thought I was hit from behind. I'm disgusted with Lexus. The car only has 8k on it and I want them to replace it!! I'm sick and tired of complaining about the same issue. I hope that don't give me the bull**** line: "This is normal." I plan on pursuing the lemon law if this continues.
Problems started about 1 week after I received the fix. A experienced two stronger 'thumps' this past week. Someone was in the car with me when it happened and they thought I was hit from behind. I'm disgusted with Lexus. The car only has 8k on it and I want them to replace it!! I'm sick and tired of complaining about the same issue. I hope that don't give me the bull**** line: "This is normal." I plan on pursuing the lemon law if this continues.
Thread Starter
Rookie
Joined: Jan 2004
Posts: 64
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From: Maryland
Well I have had my driveshaft replaced about 2 weeks ago. I have driven the truck probably about 400 miles since I have had it replaced. I am pretty sure that I have felt the thump again. It was very faint but it was there. I am going to give it some time before I start complaining to lexus again. I really dont feel like going through this whole process again!!!!! This is BS!!!
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