Received a Customer Support Program Letter in the mail last week and was wondering if anyone has received and/or had this problem.

 

I haven't heard of any such complaints from GS 350 model owners. I'm guessing this 'program' might cover all or a number of different Lexus models, but the problem is not with them all.

 

Yes, I recieved it too. It is for a range of VIN numbers.

 

wonder how will the dash crack when the top part is leather? I got that letter too.

 

Its synthetic leather, but the area around the airbag, under the nav screen, etc is all injection molded padded vinyl.

 

 

I'll be interested to see if I get a letter for my LS...

 

Just last month I noticed a slighty sticky feeling to my dash. Which surprised me, as the car has rarely been parked in sunlight.

I wonder if this only applies to specific years.

 

I park my car outside 85k+ miles, never had an issuie. I also cut my dash for the HUD retrofit. The synthetic leather/padding is basically cemented/perminantly bonded to a strong composite layer. The top panel is also held down with a lot of screws. Then underneathe that is a plastic panel.

 

 

 

Got this letter as well. No issues with the dash on my 2013. I did park it outside for about a year and a half, but now it's always garaged. Humid climate here, but usually doesn't get super hot. Not sure what the previous owner did, they had the car for about 2.5-3 years.

 

Just received this letter - haven't noticed any issues with my dashboard as i'm parked outside all year round...but according to the letter its covered until 2022 which is nice to know.

 

Got this letter for our 2018 but not our 2015.

 

I cut the hole in my dash for the HUD retrofit. Unless they are talking about the synthetic leather cracking, I don't see how the dash itself can crack. Two layers, both thick material, ones a composite, and lots of screws hold things together. Or they know of production flaw for certain years, that may cause a premature failure.