2015 problem from the beginning!?
Last update on this post! Got the car that supposedly didn't have the door sills. It did! window sticker MSRP was exactly the same. So bottom line, I'm now driving the exact same car I originally bought, but a different one. They DID do me right. Thank you Lexus. Thanks all.
Driver School Candidate
Joined: Jan 2014
Posts: 40
Likes: 0
From: NJ
Update. Hopefully all better now. I definitely voiced my concern about second guessing the car. I let the dealer know that although I'm sure they would fix it, I didn't want to second guess the car later on down the road.
When I picked it up today, I asked to speak to the mechanic/tech, (which I'm not, so forgive me if I remember this incorrectly) that worked on it for an explanation. He said was that there was air trapped in the transmission lines somewhere. He explained to me how they have to measure the fluid levels and bleed the overflow. He thinks an air pocket/bubble or whatever made the system hiccup and caused the problem.
He stated that he felt 100% confident that it just wasn't filled properly originally and I should have no more issues with it. He said he wouldn't have given me the car back that soon if he felt like it was anything else. They are a good dealership and have been excellent to me and everyone I know, so I hope he's right. Drove it all day and has been perfect.
When I picked it up today, I asked to speak to the mechanic/tech, (which I'm not, so forgive me if I remember this incorrectly) that worked on it for an explanation. He said was that there was air trapped in the transmission lines somewhere. He explained to me how they have to measure the fluid levels and bleed the overflow. He thinks an air pocket/bubble or whatever made the system hiccup and caused the problem.
He stated that he felt 100% confident that it just wasn't filled properly originally and I should have no more issues with it. He said he wouldn't have given me the car back that soon if he felt like it was anything else. They are a good dealership and have been excellent to me and everyone I know, so I hope he's right. Drove it all day and has been perfect.
-Mike
Driver School Candidate
Joined: Jan 2014
Posts: 40
Likes: 0
From: NJ
Ok, back again to post another update. Car was fine for about 4 days, then, SAME THING. This time I did ask that they give me a new car. For those of you curious, the new car manager stated that in order for him to tell me what he could and could not do, he had to speak to accounting, service, and the dealer's Lexus rep and would get back to me.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
-Mike
Driver School Candidate
Joined: Jan 2014
Posts: 40
Likes: 0
From: NJ
Last update on this post! Got the car that supposedly didn't have the door sills. It did! window sticker MSRP was exactly the same. So bottom line, I'm now driving the exact same car I originally bought, but a different one. They DID do me right. Thank you Lexus. Thanks all.
-Mike
Lead Lap
Joined: Jul 2012
Posts: 734
Likes: 3
From: CA
Last update on this post! Got the car that supposedly didn't have the door sills. It did! window sticker MSRP was exactly the same. So bottom line, I'm now driving the exact same car I originally bought, but a different one. They DID do me right. Thank you Lexus. Thanks all.
Great!
I wouldn't want the other GS.
They can tell you it was this or that but it could be a lie.
I'd always be thinking about a possible issue.Peace of mind with another GS.
Rookie
Joined: Aug 2011
Posts: 29
Likes: 1
From: California
Lead Lap
Joined: Jul 2012
Posts: 734
Likes: 3
From: CA
Im sure the attorney knows more than I do. But where does buying a "Brand new" vehicle come in the purchase when their going to throw in a REBUILT tranny in a brand new car... Just don't understand doesn't it stat in the paperwork your buying a brand new car not a car that will be required a rebuilt tranny..
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