Notices
GS - 4th Gen (2013-2020) Discussion about the 2013 and up GS models

Warranty Claim Help Needed

Thread Tools
 
Search this Thread
 
Old Apr 22, 2015 | 04:11 PM
  #1  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default Warranty Claim Help Needed

Since everyone on the forum is so great and helpful, I thought I'd ask you all for help with this one. I have a 2015 F-Sport RWD. I have a few items that I need to take my car into the dealership for:

1. Sunroof sticks on a warmer day
2. Leaky door - rear passenger
3. Headliner creaking - near sunroof on driver side
4. **5 Tech Service Bulletins (World Standard Auto Transmission Fluid, ATM Manual Stick Lever/Park Neutral Position Installation, Auto Transmission Replacement Precaution, Torque Converter Bolt Installation, Techstream ECU Flash Reprogramming Procedure)
5. Software update due to Lexus Enform App (Start/Stop issue, received email 4/21)

I wanted to ask if any of you have experienced other issues that I should have my dealership look at. I hate having to go in since the dealership is far from my work and home so I'd like to get everything taken care of at once. I haven't made my appointment yet, but I plan to make the appointment at Lexus Newport Beach soon. Thanks!

**Note: I know the TSBs are not necessarily things that need to get done, I just want them to look into it to see if anything is required based on the TSBs.

Also, I've checked the Lexus Recall site, Toyota TSB, recall.gov, etc.
Reply
Old Apr 22, 2015 | 06:29 PM
  #2  
xRYD3Rx's Avatar
xRYD3Rx
Lead Lap
 
Joined: Jul 2012
Posts: 734
Likes: 3
From: CA
Default

What is the headliner cracking?
Can you post picture please.
Reply
Old Apr 22, 2015 | 06:34 PM
  #3  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default

Originally Posted by xRYD3Rx
What is the headliner cracking?
Can you post picture please.
It's not crackling, it's creaking. it's making this squeaky creaking noise at high speeds, sometimes.
Reply
Old Apr 22, 2015 | 07:37 PM
  #4  
ItzFilyO's Avatar
ItzFilyO
Lexus Test Driver
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Feb 2013
Posts: 5,822
Likes: 1,065
From: California
Default

Get them all done at once. It may take several days so book ur loaner car ahead of time.

I would stay away from headliner fixes unless it's leaking water cause they may do more damage than good when removing it and u may end up with creases and scratches on the surrounding area.
Reply
Old Apr 22, 2015 | 07:41 PM
  #5  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default

Originally Posted by ItzFilyO
Get them all done at once. It may take several days so book ur loaner car ahead of time.
That's the idea. I'm going to book my appointment tomorrow morning for Friday hopefully. Unfortunately, Newport Lexus only has IS, ES, RX, and CT as loaners. Hopefully I can at least get into an IS350 since none of the other's appeal to me.

I would stay away from headliner fixes unless it's leaking water cause they may do more damage than good when removing it.
Last time I discussed this issue with the Service Advisor, he informed me that it would require removing the sunroof. Do you think I would still end up with major problems? The noise really bothers me when it does happen.
Reply
Old Apr 22, 2015 | 07:43 PM
  #6  
fuddyduddy's Avatar
fuddyduddy
Pit Crew
 
Joined: Jan 2015
Posts: 185
Likes: 18
From: California
Default

What's the one about the World Standard Auto Transmission Fluid? I am wondering when might be the best time to have mine changed and where would be the best place to have it done?
Reply
Old Apr 22, 2015 | 07:46 PM
  #7  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default

Originally Posted by fuddyduddy
What's the one about the World Standard Auto Transmission Fluid? I am wondering when might be the best time to have mine changed and where would be the best place to have it done?
http://www.revbase.com/BBBMotor/TSb/...dPdf?id=187009

This one is from 2011 but it's been updated to include the 2015 GS350 as well. Like I said, I don't know if anything actually needs to be done, but I'll talk to them about it to see what it's for. Whatever info I get on these TSBs, I'll report back.
Reply
Old Apr 22, 2015 | 07:59 PM
  #8  
fuddyduddy's Avatar
fuddyduddy
Pit Crew
 
Joined: Jan 2015
Posts: 185
Likes: 18
From: California
Default

It mentions a 100,000 mile inspection but not a change out. Thanks.
Reply
Old Apr 23, 2015 | 01:08 AM
  #9  
WolfSnap's Avatar
WolfSnap
Rookie
 
Joined: Feb 2015
Posts: 59
Likes: 0
From: CA
Default

Originally Posted by djkidd
Since everyone on the forum is so great and helpful, I thought I'd ask you all for help with this one. I have a 2015 F-Sport RWD. I have a few items that I need to take my car into the dealership for:

1. Sunroof sticks on a warmer day
2. Leaky door - rear passenger
3. Headliner creaking - near sunroof on driver side
4. **5 Tech Service Bulletins (World Standard Auto Transmission Fluid, ATM Manual Stick Lever/Park Neutral Position Installation, Auto Transmission Replacement Precaution, Torque Converter Bolt Installation, Techstream ECU Flash Reprogramming Procedure)
5. Software update due to Lexus Enform App (Start/Stop issue, received email 4/21)

I wanted to ask if any of you have experienced other issues that I should have my dealership look at. I hate having to go in since the dealership is far from my work and home so I'd like to get everything taken care of at once. I haven't made my appointment yet, but I plan to make the appointment at Lexus Newport Beach soon. Thanks!

**Note: I know the TSBs are not necessarily things that need to get done, I just want them to look into it to see if anything is required based on
what do you mean by #5? Is there.a software update for enform in the car that I don't know about?
Reply
Old Apr 23, 2015 | 08:44 AM
  #10  
dchar's Avatar
dchar
Lexus Champion
 
Joined: Feb 2013
Posts: 2,954
Likes: 235
From: SoCal
Default

Originally Posted by WolfSnap
what do you mean by #5? Is there.a software update for enform in the car that I don't know about?
I got an email earlier this week stating to take the car in for an update, even if you're not experiencing error messages for Enform Remote Start. My car has been at the dealer getting other stuff taken care of, so I'm having them look into the update. Doesn't seem like they know right now.
Reply
Old Apr 23, 2015 | 04:15 PM
  #11  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default

Originally Posted by dchar
I got an email earlier this week stating to take the car in for an update, even if you're not experiencing error messages for Enform Remote Start. My car has been at the dealer getting other stuff taken care of, so I'm having them look into the update. Doesn't seem like they know right now.
I got that same email. I haven't had an issue with it, but might as well get it taken care of all together.
Reply
Old Apr 23, 2015 | 09:02 PM
  #12  
ScanMan82's Avatar
ScanMan82
Driver School Candidate
 
Joined: Mar 2015
Posts: 11
Likes: 0
From: Fl
Default

3. Headliner creaking - near sunroof on driver side

I've been hearing this same noise every so often too and have been wanting to take it in to service as well. Let us know what they tell you.
Reply
Old Apr 24, 2015 | 09:46 AM
  #13  
rog1206's Avatar
rog1206
Pit Crew
15 Year Member
Photogenic
Photoriffic
Liked
iTrader: (4)
 
Joined: Mar 2008
Posts: 234
Likes: 18
From: WA
Default

Originally Posted by djkidd
Since everyone on the forum is so great and helpful, I thought I'd ask you all for help with this one. I have a 2015 F-Sport RWD. I have a few items that I need to take my car into the dealership for:

1. Sunroof sticks on a warmer day
2. Leaky door - rear passenger
3. Headliner creaking - near sunroof on driver side
4. **5 Tech Service Bulletins (World Standard Auto Transmission Fluid, ATM Manual Stick Lever/Park Neutral Position Installation, Auto Transmission Replacement Precaution, Torque Converter Bolt Installation, Techstream ECU Flash Reprogramming Procedure)
5. Software update due to Lexus Enform App (Start/Stop issue, received email 4/21)

I wanted to ask if any of you have experienced other issues that I should have my dealership look at. I hate having to go in since the dealership is far from my work and home so I'd like to get everything taken care of at once. I haven't made my appointment yet, but I plan to make the appointment at Lexus Newport Beach soon. Thanks!

**Note: I know the TSBs are not necessarily things that need to get done, I just want them to look into it to see if anything is required based on the TSBs.

Also, I've checked the Lexus Recall site, Toyota TSB, recall.gov, etc.
How's your door leaking? Is it from the glass area?
Reply
Old Apr 24, 2015 | 09:54 AM
  #14  
dchar's Avatar
dchar
Lexus Champion
 
Joined: Feb 2013
Posts: 2,954
Likes: 235
From: SoCal
Default

If they can't replicate the problems or you don't have video of it, then be prepared for them to not address certain problems/complaints, unless there is a TSB.

Since you have a 2015, I don't think your car will fall into the range that require those TSBs. Here's a good link to check for recalls and service bulletins that apply to your car.

http://www.toyota.com/recall
Reply
Old Apr 24, 2015 | 11:03 AM
  #15  
djkidd's Avatar
djkidd
Thread Starter
Pit Crew
 
Joined: Nov 2014
Posts: 162
Likes: 4
From: so cal
Default

Originally Posted by rog1206
How's your door leaking? Is it from the glass area?
It's at the door sill rear passenger side:




This is the front passenger door sill:


I have photos of the other two doors and they look exactly like the front passenger. Somehow, water made it all the way to the door sill. I was washing the car at home when I noticed this.
Reply



All times are GMT -7. The time now is 10:34 AM.