Volume knob broken / pushed in
Thread Starter
Driver School Candidate
Joined: Feb 2015
Posts: 45
Likes: 0
From: WA
Volume **** broken / pushed in
So I just got a used 2013 GS and upon taking delivery from Carmax the volume **** was broken. It essentially looks like it got pushed in all the way. Carmax said they are going to fix it but since I am still under warranty (only 37K miles) can I just take it to Lexus and have it done?
Lead Lap
Joined: Dec 2014
Posts: 494
Likes: 13
From: FEMA Region 9
So I just got a used 2013 GS and upon taking delivery from Carmax the volume **** was broken. It essentially looks like it got pushed in all the way. Carmax said they are going to fix it but since I am still under warranty (only 37K miles) can I just take it to Lexus and have it done?
Lead Lap
Joined: Dec 2014
Posts: 494
Likes: 13
From: FEMA Region 9
Trending Topics
Lexus Champion
Joined: Nov 2014
Posts: 13,614
Likes: 2,918
From: Texas
If the volume **** was forcibly pushed or jammed in I suspect the volume control inside the unit is physically damaged, and that's not something that is easily repaired...at least not by a Lexus dealership's service department, or a Carmax fix-it, hide-it, cover-it-up employee. I wouldn't be a bit surprised to learn that a new (or different) head unit will be the only choice.
It will be very interesting to see what Carmax does or says about this.
I also do not think Lexus will cover this under warranty anymore than Lexus would repair/replace a scratched instrument cluster display or GPS screen. It didn't fail - it was damaged.
It will be very interesting to see what Carmax does or says about this.
I also do not think Lexus will cover this under warranty anymore than Lexus would repair/replace a scratched instrument cluster display or GPS screen. It didn't fail - it was damaged.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
GX 550 vs TX 550: Best 3-Row Luxury Lexus Family Hauler
Michael S. Palmer
9 Best Lexus Models You Can Buy for Half Price (And 1 You Shouldn't!)
Joe Kucinski
2026 Lexus NX Buyer's Guide: Models, Features, Prices & More!
Brett Foote
Driver School Candidate
Joined: Oct 2014
Posts: 49
Likes: 2
From: VA
Its still under factory warranty. You should take it to a lexus dealership first. The worst they could say is no and thn you take it to carmax..no one here will be able to give you a definitive answer. Heck, 2 different dealers might say different things..
Lead Lap
Joined: Dec 2014
Posts: 494
Likes: 13
From: FEMA Region 9
It up to the dealer, they need to come up with a reasonable justification to the manufacturer to replace under warranty. Otherwise they will have to foot the bill.
So if one dealer won't do it you can try another dealer to see if they have a better relationship with the manufacturer that allows them some leeway when it comes to making warranty claims.
You can also contact the manufacturer directly and see if they will do a good will repair.
So if one dealer won't do it you can try another dealer to see if they have a better relationship with the manufacturer that allows them some leeway when it comes to making warranty claims.
You can also contact the manufacturer directly and see if they will do a good will repair.
Thread Starter
Driver School Candidate
Joined: Feb 2015
Posts: 45
Likes: 0
From: WA
I will give Lexus a call tomorrow. At least the **** in no way looks like it was hit or damaged. It is in perfect condition but just pushed in all the way. It could be a faulty button for all I know and not abuse. Not sure since I wasn't there when it happened.
My dealership has been pretty good with me in the past w/ warranty claims that they didn't need to cover so hopefully that trend will continue. Also, carmax already let me know they would fix it in writing that was part of my purchase so I don't think I will have issues w/ them fixing it....just would rather have Lexus do it to know they are doing it right.
My dealership has been pretty good with me in the past w/ warranty claims that they didn't need to cover so hopefully that trend will continue. Also, carmax already let me know they would fix it in writing that was part of my purchase so I don't think I will have issues w/ them fixing it....just would rather have Lexus do it to know they are doing it right.
Lexus Champion
Joined: Nov 2014
Posts: 13,614
Likes: 2,918
From: Texas
Wonderful! But that decision surprises me... I'm guessing the Lexus dealer thinks the unit has a defect and failed...in-lieu of being damaged. Maybe it does have a defect.