Defective Windshield
12-17-12, 12:23 PM
#18
Lexus Test Driver
From my seat, for you to take care of the windshield replacement with your own insurance was an entirely unacceptable solution. I suspect the dealer couldn't sell the "hidden or latent defect" scenario. I had a similar issue with my dealer on a crack in some carbon fiber in my '08 IS-F but was able to get "loud" enough in the dealership for them to shut me up by taking care of it. Anyway, glad you got the glass replaced.
12-17-12, 07:05 PM
#21
Lexus Champion
Thanks for all the feedback. Am more than upset that on the first day of getting the car there was a defect. Had been with both Infiniti and BMW over the past 15 years and never had a problem. Wondering if this is the first of other "defects" I may find. While I would like to just get a new one, I know I'm probably in no position for that to happen.
So, dow do I assure that an after-market is not installed? Thanks.
So, dow do I assure that an after-market is not installed? Thanks.
12-17-12, 07:12 PM
#22
Lexus Champion
Missing my GS!
I took her in for the 5,000 mile service, but I also had a dent in the door and curb rash on two wheels (our curbs are ridiculously high in Dallas). I also had a small dent in the aluminum trim on the cupholder door (I have no idea how it happened). I bought the wheel/tire package and the paintless dent package so those are covered. Sewell Lexus was nice enough to replace the aluminum cover at no charge as a "goodwill gesture", but it seems the whole unit has to be replaced and it won't be in until Thursday.
They gave me the choice of driving an IS or a CT as a loaner car, so I took the CT since I know nothing about hybrids. It is actually a sweet-handling little car. Just don't race anyone from a stoplight.
The good thing is, it is so slow that my GS is going to feel like a GTR by the time I get it back.
I want them to get all the work done. I just miss my GS and I realize how lucky I am to drive it everday!
They gave me the choice of driving an IS or a CT as a loaner car, so I took the CT since I know nothing about hybrids. It is actually a sweet-handling little car. Just don't race anyone from a stoplight.
The good thing is, it is so slow that my GS is going to feel like a GTR by the time I get it back.I want them to get all the work done. I just miss my GS and I realize how lucky I am to drive it everday!
12-19-12, 08:24 AM
#23
Driver School Candidate
Thread Starter
Join Date: Dec 2012
Location: NY
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
Definitely should have been more clear in my post. I only have the car for 36 months so its an additional 2 services since the first 2 services are free and I have 10K miles a year. Either way, glad to have the car back, but will think twice about Lexus again when my lease is up.
12-27-12, 11:48 AM
#24
Driver School Candidate
Join Date: Aug 2010
Location: ct
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
stress cracks are no so rare
Final verdict: they think that a tiny crack in the very corner where the passenger side front windshield starts is what caused what really looks like a stress fracture across the windshield. The dealership went to bat for me with Lexus Corporate but supposedly they weren't going to do anything about it. Since I do have full windshield coverage, they suggested I use my insurance (which costs me nothing) and they would take care of service for the life of the vehicle.
Thought it was fair enough and didn't want to get aggravated over this and want to just enjoy the car. OEM glass was used yesterday and the car is in a 2 day recovery, will be detailed again and delivered to me like a new car again on Monday. Will finally be able to post pics next week!
Thought it was fair enough and didn't want to get aggravated over this and want to just enjoy the car. OEM glass was used yesterday and the car is in a 2 day recovery, will be detailed again and delivered to me like a new car again on Monday. Will finally be able to post pics next week!
Thread
Thread Starter
Forum
Replies
Last Post
JMgs300
GS - 2nd Gen (1998-2005)
22
10-18-05 12:04 PM
