9LC Service campaign Question
#16
Just as a sanity check, check to see if your vin is in this range:
GS 300 AWD CH96S 2006 0001017 – 0021080
“Note: Not all vehicles in the VIN range may be affected. Dealers should always consult Dealer Daily or TIS to confirm VIN eligibility and to assure that the SSC is applicable. This will verify the vehicle is involved and has not already been completed by another dealer. TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected.”
They should of checked the data base, very strange.. Also, them not doing this along with the other could of cost them being reimbursed by Lexus.. Did you get your free tank of gas when they did the other campaigns??
“Customer Care
Lexus’ usual customer care amenities (car wash, fuel fill-up and loaner vehicles) apply to this SSC. Specific details may be found in TIS in the General Procedures for Special and Limited Service Campaigns.
Important Note: Many vehicles subject to SSC 9LC are also a part of SSC 9LA (Fuel Delivery Pipe) and 9LB (Rear Brake Caliper). Lexus will only accept sublet charges for customer care amenities (car wash, fuel fill, rental, pick up and delivery) on the dealer claim for the SSC 9LA repair with the exception of GS 430/450h vehicles which should be claimed on the applicable SSC 9LB claim and RX 400h vehicles which should be claimed on the applicable SSC 9LC claim.. It is important that your dealership perform all applicable SSC repairs in a single service visit and correctly submit the associated warranty claims.
Please review this entire package with your Service and Parts staff to familiarize them with its contents so they may properly implement this campaign as well as address any owner concerns that may arise regarding this Special Service Campaign.
Thank you for your understanding. Your on-going care for these Lexus owners during this campaign protects our customers and their image of Lexus.”
Best of luck .. please let us know how it goes.
#18
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whoa, whoa!!! Something is not right here then.
My vin is 96S360004747. Doesn't look like it was affected, which is probably why it wasn't performed when LA, and LB were done in 1/30/09.
However on the Lexus.com website the campaign still shows up as active.
Am I crazy or something?
And NO, i didn't get a full tank either time.
Just called lexus, they will call me back.
Thanks again
I'll keep an update going here.
My vin is 96S360004747. Doesn't look like it was affected, which is probably why it wasn't performed when LA, and LB were done in 1/30/09.
However on the Lexus.com website the campaign still shows up as active.
Am I crazy or something?
And NO, i didn't get a full tank either time.
Just called lexus, they will call me back.
Thanks again
I'll keep an update going here.
#19
my 2007 GS450h steering rack might be failing,
my tires are new, balanced and 4 wheels aligned a month ago, it suddenly pull hard right to left in an unsafe manner, is it what causing it?
my tires are new, balanced and 4 wheels aligned a month ago, it suddenly pull hard right to left in an unsafe manner, is it what causing it?
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