Lemon Law
Thread Starter
Driver School Candidate
Joined: Oct 2006
Posts: 40
Likes: 0
From: ny
Lemon Law
After 3 months of my 2007 GS350 awd car being in the shop. My Radio still dosent work right. Technicians came to look at it and there is nothing they can do. I called lexus Corp. They do want to take my calls. The dealership that i got the car from gives me the run-around. I think now it is time to lemon law the car or drive it into the EAST RIVER....
Things that were replaced.
Rear Window
Radio Wire harness (3 times)
Radio (4 times)
Amp. (2 times)
Headliner
Things that were replaced.
Rear Window
Radio Wire harness (3 times)
Radio (4 times)
Amp. (2 times)
Headliner
Pole Position
Joined: Apr 2006
Posts: 363
Likes: 0
From: PA
Lexus Test Driver
Joined: Jun 2006
Posts: 1,541
Likes: 2
From: nj
LOL!!! My "lemon law" was based on 2 faulty trannies that were replaced due to a cold start flare and about 1 month of driving loaners during 4 month that I owned that damn ES350 
After that, Lexus likes to call it a courtesy "buyback", they offered me a replacement or money back or to get into another Lexus. The actual lemon law has "3 strikes and you out" if the dealership was not able to fix the same problem after 3 times of working on it, and EVERYTHING is documented!!! Based on your track record with radio/antenna replacement, you qualify 100%. If corporate Lexus doesn't want to talk to you, tell them you will be calling BBB, reporting to Consumer Report, JD Power, etc. Before you actually invest any money into lawyers, see what they gonna say about this. I'm afraid that due to the nature of this problem (radio reception), they are not taking you seriously 
After that, Lexus likes to call it a courtesy "buyback", they offered me a replacement or money back or to get into another Lexus. The actual lemon law has "3 strikes and you out" if the dealership was not able to fix the same problem after 3 times of working on it, and EVERYTHING is documented!!! Based on your track record with radio/antenna replacement, you qualify 100%. If corporate Lexus doesn't want to talk to you, tell them you will be calling BBB, reporting to Consumer Report, JD Power, etc. Before you actually invest any money into lawyers, see what they gonna say about this. I'm afraid that due to the nature of this problem (radio reception), they are not taking you seriously
Instructor
Joined: Jul 2005
Posts: 1,023
Likes: 14
From: GA
What do you mean Lexus wont take your calls? I thought they were good at customer service? What are they saying? You've got a problem from what your repair history looks like, I'd suggest asking for a replacement vehicle.
Thread Starter
Driver School Candidate
Joined: Oct 2006
Posts: 40
Likes: 0
From: ny
I call Lexus every day now, the person who answers the phone tells me the person who is handle my matter is Unavailable. So now i am up to about 3 calls everyday. I call my dealership and i get VM everytime. I spoke with my salesperson and he didnt care. I have requested a new car acouple of times and no-one gets back to me.
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Pole Position
Joined: Apr 2006
Posts: 363
Likes: 0
From: PA
I found that interesting that the coporate doesn't want to talk with you. I'd try twister's suggestion by telling them that you will call BBB, JD power...etc. Or even local media such as newspaper or tv to do a story on your experience. Media is a powerful tool, it can help a business and it can destroy a business. Just think before you seek that route.
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Lead Lap
Joined: Nov 2006
Posts: 410
Likes: 0
From: ca
I call Lexus every day now, the person who answers the phone tells me the person who is handle my matter is Unavailable. So now i am up to about 3 calls everyday. I call my dealership and i get VM everytime. I spoke with my salesperson and he didnt care. I have requested a new car acouple of times and no-one gets back to me.
Be polite and be persistent! Good luck!
Lead Lap
Joined: Dec 2006
Posts: 488
Likes: 0
From: CA
I suspect most companies do this now. It should be illegal as it is certainly unethical.
Pole Position
Joined: Jun 2006
Posts: 203
Likes: 0
From: ca
climb the latter man if the supervisor doesnt want to talk with you go to his or her boss and see what you can get done. Somone there will talk its just a matter of finding the right person. let us know what happens
Lead Lap
Joined: Nov 2005
Posts: 400
Likes: 0
From: TX
