Customer support program 23le03
Thread Starter
Racer
Joined: Mar 2020
Posts: 1,718
Likes: 924
From: CA
Customer support program 23le03
For those 2019 - 2022 ES 350 owners who may not have a current owner and address on file with Toyota/Lexus, I received in the mail a "CUSTOMER SUPPORT PROGRAM 23LE03 NOTIFICATION" packet advising me of a voluntary Customer Support Program for "Coverage for High-pressure Fuel Pump - Low Pressure Fuel Seepage" issue. The below quoted text is trimmed down and scanned text (with my scanning error fixes) of what's probably the essential information:
This customer support program applies to those ESs that also had their fuel pumps replaced under the mandatory fuel pump recall of a few years ago. My ES had the fuel pump replaced under the recall program and I still received this notification.
CUSTOMER SUPPORT PROGRAM 23LE03 NOTIFICATION
Coverage for High-pressure Fuel Pump - Low Pressure Fuel Seepage
Certain 2019-2022 Model Year ES 350 Vehicles
Certain 2018-2021 Model Year RX 350L Vehicles
Certain 2016-2022 Model Year RX 450h Vehicles
Certain 2018-2022 Model Year RX 450h L Vehicles
Certain 2016-2022 Model Year RX 350 Vehicles
...
Lexus has received reports about a fuel seepage from the high-pressure fuel pump in the subject vehicles. In these reports, customer have experienced fuel odor. While the majority of vehicles will not experience this condition, we are offering the following Customer Support Program.
This Customer Support Program provides coverage as it applies to the high-pressure fuel pump on the models and model years listed above. The specific condition covered by this program is related to a presence of fuel odor in or around the engine bay originating from the high-pressure fuel pump. If the condition is verified, the vehicle will be repaired with a new high pressure fuel pump under the terms of this Customer Support Program.
How can I tell if I have this condition?
If the presence of a fuel odor in or around the engine compartment is detected, the vehicle may be experiencing this condition. The condition covered by this customer support program is specific to the engine compartment fuel odor from the high-pressure fuel pump seepage.
This condition is most commonly noticed upon vehicle start up with the heating/air conditioning system turned on while drawing air through the fresh air vent (non-recirculation). The presence of a fuel odor originating from the high-pressure fuel pump may be detected under these conditions.
The presence of a fuel odor is common after refueling the vehicle and other sources of gasoline. Fuel odor can also be caused by other vehicle conditions. Persistent odor could indicate the condition covered by this program or a different condition not covered exists. If a fuel oder is detected, you should have the vehicle diagnosed by an authorized Lexus dealer.
Coverage
10 years from Date of First Use (DOFU) with no mileage limitaion
Coverage for High-pressure Fuel Pump - Low Pressure Fuel Seepage
Certain 2019-2022 Model Year ES 350 Vehicles
Certain 2018-2021 Model Year RX 350L Vehicles
Certain 2016-2022 Model Year RX 450h Vehicles
Certain 2018-2022 Model Year RX 450h L Vehicles
Certain 2016-2022 Model Year RX 350 Vehicles
...
Lexus has received reports about a fuel seepage from the high-pressure fuel pump in the subject vehicles. In these reports, customer have experienced fuel odor. While the majority of vehicles will not experience this condition, we are offering the following Customer Support Program.
This Customer Support Program provides coverage as it applies to the high-pressure fuel pump on the models and model years listed above. The specific condition covered by this program is related to a presence of fuel odor in or around the engine bay originating from the high-pressure fuel pump. If the condition is verified, the vehicle will be repaired with a new high pressure fuel pump under the terms of this Customer Support Program.
How can I tell if I have this condition?
If the presence of a fuel odor in or around the engine compartment is detected, the vehicle may be experiencing this condition. The condition covered by this customer support program is specific to the engine compartment fuel odor from the high-pressure fuel pump seepage.
This condition is most commonly noticed upon vehicle start up with the heating/air conditioning system turned on while drawing air through the fresh air vent (non-recirculation). The presence of a fuel odor originating from the high-pressure fuel pump may be detected under these conditions.
The presence of a fuel odor is common after refueling the vehicle and other sources of gasoline. Fuel odor can also be caused by other vehicle conditions. Persistent odor could indicate the condition covered by this program or a different condition not covered exists. If a fuel oder is detected, you should have the vehicle diagnosed by an authorized Lexus dealer.
Coverage
10 years from Date of First Use (DOFU) with no mileage limitaion
Last edited by grp52; May 16, 2023 at 09:31 PM. Reason: Fixed errors in scanned text corrections
Racer
Joined: Feb 2021
Posts: 1,529
Likes: 573
From: PA
For those 2019 - 2022 ES 350 owners who may not have a current owner and address on file with Toyota/Lexus, I received in the mail a "CUSTOMER SUPPORT PROGRAM 23LE03 NOTIFICATION" packet advising me of a voluntary Customer Support Program for "Coverage for High-pressure Fuel Pump - Low Pressure Fuel Seepage" issue. The below quoted text is trimmed down and scanned text (with my scanning error fixes) of what's probably the essential information:
This customer support program applies to those ESs that also had their fuel pumps replaced under the mandatory fuel pump recall of a few years ago. My ES had the fuel pump replaced under the recall program and I still received this notification.
This customer support program applies to those ESs that also had their fuel pumps replaced under the mandatory fuel pump recall of a few years ago. My ES had the fuel pump replaced under the recall program and I still received this notification.
Thread Starter
Racer
Joined: Mar 2020
Posts: 1,718
Likes: 924
From: CA
The 2019 ES 350 NHTSA mandatory fuel pump recall had nothing to do with a fuel smell issue. Rather, it had to do with an issue with the original in-gas-tank fuel pump's impeller construction material. Some impellers when submerged in gasoline swelled to the extent that the fuel pump would no longer supply a sufficient amount fuel to the engine and the engine would stall due to lack of fuel at some indeterminate time.
For most people, I think the fuel pump recall notice was when they first become aware of the issue. However, there was a few unfortunate ones who became aware of the issue when their vehicle stalled and had to be towed in for repair. Figuring out what caused the stalled vehicles for those unfortunate ones is what lead to the NHTSA directed recall.
For most people, I think the fuel pump recall notice was when they first become aware of the issue. However, there was a few unfortunate ones who became aware of the issue when their vehicle stalled and had to be towed in for repair. Figuring out what caused the stalled vehicles for those unfortunate ones is what lead to the NHTSA directed recall.
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