BGElliott

Yesterday my passenger front window popped out of it's track. Then when we tried to pop it back in and get it to go back up, it completely popped out and up about 3 inches from the frame of the door. Enough to be able to fit a had through no problem. I've read a few posts from people with the same issue and I've replied as well but was hoping someone could tell me if this issue was ever addressed in any detail in recent years by Lexus.

I am taking the car in tomorrow to have it looked at and get a quote to fix. From what I've read, it's a super pricey fix. So bummed because I just bought the car about 6 weeks ago (if that)

Any input is appreciated.

12jimmyjam

I remember reading a post a while ago that a guy took his car to a local glass shop and they fixed the tab (the issue I think) for a lot cheaper.

BGElliott

yes I have since read that as well but it's a full window replacement, not just the tabs as they are built into the glass.

nevernu

https://www.clublexus.com/forums/es-...b-problem.html

see post 7 in the above thread, he replaced the plastic tab w metal

BGElliott

I cannot believe it but Lexus covered the cost of parts for me on this. The quote was $850 (discounted to $580 by my dealer) and I ended up only paying labor of $125. I am so pleased with Lexus it not even funny. My car is 10 years old and has 108,000 miles so I was not expecting any help with this. So happy!

12jimmyjam

Holy smokes. Please give me the name and location of your dealer so I can take my car there lol.

Blue Moose Engineering

That's really excellent that they took care of that for you at such a nice price. Our local Lexus dealer wanted $400 to replace the window in my father-in-law's car so I just machined a new clip out of aluminum. I'm making and selling them now for people that can't find a dealer as nice as yours...more info at my website

BGElliott

Good to know! What is your Weibo address so I can save it just in case.

Funny thing is, I bought this car used this year and did not know about this problem. After it happened to me and Lexus fixed it, I walked around the car one day and noticed that the rear driver side window was not a Lexus brand glass which means this is happened to this car before with the previous owner. Keeping my fingers crossed that it does not happen again to any of the other windows

Blue Moose Engineering

I guess signatures don't show up in mobile view so it's http://www.bluemooseengineering.com

BGElliott

By the way, just to clarify...it was not the dealer that paid for the repair but Lexus corporate as I called customer service directly and explained to them that I am a loyal Lexus customer for over 11 years now and I upgraded my older Lexus for a newer one and to have this happen only a few short weeks after I purchase the car from a Lexus dealer regardless of it being used, was such a disappointment. So they decided to eat the cost of the glass which I'm sure was pennies for them and I only had to pay the labor for the technician at the dealer. :-)

Blue Moose Engineering

That's good information for anyone who has this problem. You should definitely try to get Lexus, the dealer or corporate, to help you out.