SiriusXM Data Services problems
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Driver
Joined: Apr 2005
Posts: 127
Likes: 2
From: NY
A week or so after the problem was solved, I received a follow-up call from Lexus. They told me that they had a dedicated customer service contact with SiriusXM, so my guess is that it was Lexus who eventually got the situation straightened out. The Lexus rep apologized for my inconvenience and told me that they would be giving me a $200 service credit for my troubles! Sure enough, few days later I received a letter in the mail containing the service credit. I plan on using the credit towards purchase of snow tires at my dealership later this month.
The service credit was totally unexpected, especially in that large of an amount. It shows to me that Lexus really does care about customer satisfaction. I was really impressed; that gesture helped build brand loyalty in my mind.
BTW, I never even received a follow-up from SiriusXM.
Lexus Champion
Joined: Apr 2002
Posts: 1,897
Likes: 11
From: SF Bay Area, CA
Is it true that XM data service is free for 1 year, and XM radio good for 90 days on 2013 Lexus? That's what it says on the Lexus Drivers Enform subscription web site. I seem to remember that the Window Sticker said 1 year free trail for XM, but not sure if it was only for data or data/radio. I also recall the XM brochure says 90 days free trial, but only for radio? 
Driver
Joined: Oct 2012
Posts: 155
Likes: 0
From: Central Coast, CA.
Is it true that XM data service is free for 1 year, and XM radio good for 90 days on 2013 Lexus? That's what it says on the Lexus Drivers Enform subscription web site. I seem to remember that the Window Sticker said 1 year free trail for XM, but not sure if it was only for data or data/radio. I also recall the XM brochure says 90 days free trial, but only for radio?
Driver School Candidate
Joined: Aug 2012
Posts: 20
Likes: 0
From: NC
Exact same problems here. Was told by XM that the trial did not include blah, blah, blah. Went back and forth. Got frustrated and brought my car into service at the dealership. Took out a loaner and let them handle it. 8 hours later they got everything working. Said there was a challenge with the downloading. Everything worked great for four days and got in the car today and now the XM sports stopped working. The story continues.
I think the solution to this problem if anyone is experiencing the above issues is to have your dealer contact their SiriusXM rep. After three days of nothing, my dealer's SiriusXM rep stepped in and within minutes problem solved.
Rookie
Joined: Apr 2011
Posts: 95
Likes: 1
From: LA
Interestingly enough, since I subscribed to this thread, it reminded me I need to get this XM thing sorted out. Imagine my surprise this morning when I tried to access XM Sports, XM Stocks, and XM weather they were now all working!
I'm sure the term thing still needs to be sorted out though...
I'm sure the term thing still needs to be sorted out though...
Driver School Candidate
Joined: Feb 2010
Posts: 23
Likes: 0
From: CA
I did contact XM about length of the trial. According to XM and shown on my window sticker when I bought the car the XM radio is 90 days and XM weather, traffic, sports and stocks is one year. I am having an issue on traffic. On the XM traffic on my HS the traffic told you how far ahead there was "slow traffic" and how many miles it lasted. On the new trial for my ES300h I get the distance to the slow traffic, but not how many miles the "slow traffic" lasts. I do like that feature. I contacted XM and they reset my XM but no luck. I will call them again.
Driver
Joined: Oct 2012
Posts: 155
Likes: 0
From: Central Coast, CA.
I did contact XM about length of the trial. According to XM and shown on my window sticker when I bought the car the XM radio is 90 days and XM weather, traffic, sports and stocks is one year. I am having an issue on traffic. On the XM traffic on my HS the traffic told you how far ahead there was "slow traffic" and how many miles it lasted. On the new trial for my ES300h I get the distance to the slow traffic, but not how many miles the "slow traffic" lasts. I do like that feature. I contacted XM and they reset my XM but no luck. I will call them again.
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Driver
Joined: Oct 2012
Posts: 155
Likes: 0
From: Central Coast, CA.
Just wondering if anyone has found (or were offered) any good deals?
Driver School Candidate
Joined: Aug 2012
Posts: 28
Likes: 0
From: NY
I find that interesting - my dealer stated that for 2013 it was definitely a year free and while XM may tell you it's only three months - since this is a new extended period that it definitely would be a year. Has anyone had their car longer than three months who can state emphatically what the actual period is?
Send us an email with your contact/account info to sxm_help@siriusxm.com and we'll be happy to answer any questions you may have about your trial with us.
Thanks,
SiriusXM Digital Care Team
Lexus Champion
Joined: Apr 2002
Posts: 1,897
Likes: 11
From: SF Bay Area, CA
Hi there-
Send us an email with your contact/account info to sxm_help@siriusxm.com and we'll be happy to answer any questions you may have about your trial with us.
Thanks,
SiriusXM Digital Care Team
Send us an email with your contact/account info to sxm_help@siriusxm.com and we'll be happy to answer any questions you may have about your trial with us.
Thanks,
SiriusXM Digital Care Team
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