dunston

I just got my 2007 Lexus LS460 about a month ago and have all the signs of a failing brake actuator and my local dealer is very bad. Went there today and ended up having to pay $280 for a brake flush, when a brake flush was done about 8k miles ago and blames the other Lexus dealer probably did not do it correctly. So after the flush, I pay and they are all closed, drive off and my brakes have all the same issues, except they probably reset the computer so all my check brake system, abs, stability control lights turned off. I feel they are just masking the problem to get money out of me vs doing the extended warranty enhancement that expires on Dec 31, 2017. Any suggestions on dealerships that care about customer satisfaction vs commission dollars? Thank you!

Rudiculous

iTrader: (15)

Where in SoCal?

dunston

Los Angeles, San Diego, nothing east of riverside.

projectdna

iTrader: (56)

Not sure which dealerships you've gone to already, but I recommend Lexus of Westminster based on personal experience.

Rudiculous

iTrader: (15)

I second that

brianlin87

iTrader: (11)

Third.

I've had good experiences at Lexus Westminster as well as Tustin Lexus.

mcomer

www.dealerrater.com

davidcausa

what dealer have you been going to?

GSteg

iTrader: (15)

Lexus of Westminster is decent. They replaced a failing ABS actuator on my RX while it was still under warranty. No problem so far.

I much prefer them over Lexus of Cerritos, but neither them or Westminster were able to fix my pulling issue.

dunston

Thanks for the replies everyone. I live in Palm Springs and the dealer out here is so so. I had to call and speak to the manager to get another appointment to get my car checked out. On the test drive with the tech, my car was acting very normal and now a week later, I'm still having weird feelings when I am braking. The tech was telling me if it was the actuator it would be very noticeable and I feel its starting to fail, not failed. Its tough when you drive the car everyday vs a test drive for a few minutes.

GSteg

iTrader: (15)

Yep and for that reason I don't take my car to the dealer for anything other than warranty work. The car behaves when it's in the hands of the dealer so they tell you it's normal even though you know it's not. lol.