pocky

iTrader: (12)

Speaking of Longo. I tried getting a oil change, and they said I need to make an appointment for a oil change 2 weeks in advance. It's just a oil change... But then again. They are a high volume dealer.

Speaking of Glendale, Is there a service advisor someone can recommend me?

teejnut

iTrader: (6)

damn that sucks man! sorry to hear!

Has anyone else had this experience at Glendale Lexus? Where you ask them not to wash your car but they still do?

jinetix

I didn't want to take the risk of them repainting it and have it not match the rest of the car. They said they'll hook it up with the 10,000 mile service for free. The guys seemed friendly.. but I just cant believe they scratched the car.

I dealt with Dennis Preuss.. seems pretty chill.. and David Funk.

Trexus

I got my car last night from Crown Lexus and they replaced the battery at no charge and the new battery is warrantied for 84 months or 7 years. That is so awesome! I also noticed the battery had a Lexus sticker and it's made in Mexico. Personally I'd rather have it made in Japan but at least it's not made in China like everything else. I am so happy that my battery is good until 2013. Great job Lexus...

PoppFlyy

Since I don't have my car modded yet, I called my service guy John, and asked him just this question. The first thing he said was that "one of the service managers, and a couple of the service guys race", and that they are the "first ones to look for new mods when they come out"....
He also said that they try and "see the bigger picture" when it comes to mods, and that they try to be as "flexible" as is possible. He also went on to say that if a mod directly causes a problem, theres not much that they could do in that case, but that they do try and make a customer as happy as possible. I can vouch for this, as EVERYONE in the service dept. is awesome.

GSXOTIC

iTrader: (6)

call me crazy, but over the weekend I drove all the way from OC to Keyes Lexus at Sherman Oak just for service. Although putting a car seat and letting wife in the back seat of the SC430 was a pain, the job was done right and i got the personal attention that every Lexus owner deserved and should have expected.

Couple items worth of mention tho. I always use Mobile 1 for my car but was surprised to find out this is NOT EVEN an option at Keyes. In addition, there is a re-fueling policy for the loaner car. Is this true for other dealership? I only have limited resources to compare to since Keyes is the 2nd dealership (LEXUS) I have visited for service need.

In any event, Keyes is but I wish I can find something local to service my car due to the high gasoline price now.... the search continues~~~

Celsior Master

Cerritos Lexus has that refueling policy on loaners too. maybe its a new policy for all the dealerships?

PoppFlyy

Lexus of Westminster also has a refueling policy for loaners

GSteg

iTrader: (15)

Lexus of Westminster is badass. Their sales floor and service floor are at different location (about a mile from each other). I remember it use to be stuff in the back because of so little space. Now with the new facility (biggest in the west), it's much more relieving.

They have plenty of loaner cars. Usually I see RX, ES, and possibly some GS, but i'm not sure.

I live a mile away from them, but have never needed service because I'm just that damn good. jk.

house66

I just want to let you know of an experience that I just had with LKM. I have been complaining about the car being unstable on groved and uneven roads since I bought my GS430 1 year ago. At the time of purchase I noted that they had put POS $108 Fuzion ZRi tires on the car and I asked for them to be replaced, needless to say they didn't do it. After I replaced the factory shocks/springs and had it aligned I took the car back for the same thing. They kept it a week at which point the aligned the car and said they adjusted the toe and attempted to fix a dash rattle. Fast forward to two weeks ago, I take the car back in for the same thing and they keep it 4 days. Finally I have to call to see if the car is ready and after being put on hold and transfered for 20 minutes I finally get told that my car is done and to come pick it up. I get there and start reading what they had done and they effectively did nothing, here is the write up on the instability problem.

Anytime on a grooved or uneven roads the car wanders and acts up. Must pay strict attention when driving chk and adv.

Response: test drove vehicle and inspect. Aftermarket springs and shocks . Vehicle has been lowered and has directional tires with aggressive directional tread. Front tires are nearing wear bars on inside edge. Camber is negative, tire design is causing vehicle to "road walk". Replacement of tires could help but cannot guarantee recommendation due to modification of vehicle

I couldn't believe it, they aligned the car last and did not mention anything about the car being out of spec and they say this! They also mentioned the suspension in my complaint about a dash rattle and said it wasn't covered under CPO, this after they had the dash apart last time. Needles to say I wrote a length letter to Ann Anderson the Customer Sevice Representative. After 1 week here is the response I got


Jason I apologize for the delay, however it has been determined that this dealership has done all that we can do in this matter. You may contact Lexus Customer Service at 180025Lexus as this would be the next level of assistance for you to pursue in this matter.


Best Regards,



Ann Anderson

NICE huh?

INHOCJP

Got to agree, I've been using Keyes since '99. Outstanding service

rominl

iTrader: (4)

you know where i go too, jay

teejnut

iTrader: (6)

Really? My sales experience there wasn't great. I did the Costco pricing for an IS350 there and David Drews didn't seem very interested when I came in to talk about pricing and to look at the car. Maybe it's cause I'm a young asian guy... So I guess from my sales experience there it makes me feel like their service department will be the same way.

rominl

iTrader: (4)

sales and service department, i don't really think they have anything to do with each other. when i bought my cars from longo, i love the sales (well basically i love the salesperson), but their service has been sub par since my first visit

teejnut

iTrader: (6)

I agree with you that they are totally apart from eah other. But it just FEELS like if they can't do one side right how they going to do the other side right kind of thing.

Thanks all for the feedback. Both Keyes and Glendale are pretty close for me to go to them.