lexuspartsnow - pure evil imo
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
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From: GA
It was actually with a debit card, I've filed the dispute and they've added funds to my account until the case is resolved.
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
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From: GA
The search on their site yielded 23209-20030, which is what I paid for. However, the originals in my car were 23250-20030. So the search result was essentially wrong. Someone must have figured this out...what I don't understand is why they sent a cheaper version 23250-20040, which actually (per Ebay) doesn't fit on my car.
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
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From: GA
My wife got ripped off by one of those mall kiosk and let's just say when she disputed with the co jamie dimon runs, they removed the charges temporarily, then put them back when the merchant stated valid, AND THEY PUT IT ON HER CREDIT REPORT THAT SHE HAD DISPUTED. This absolutely works with fraud, like when my card got skimmed, but does not always work on merchant transactions initiated by the cardmember.
Anyway, the BBB fixed my wife's situation, but not that entry on her credit.
I called the said vendor on this thread once, and they were very rude, not someone I was willing to order from.
I used parts.com and it was flawless. I won't mention any names but the prices were fairly low (28% off, 31-33 is the best I've seen on OE other than eBay), and some of the very same authorized Lexus dealers we're used to seeing, actually fulfilled the order.
I needed moonlight pearl door caps which were like $39 or something list? Too rich for my blood, and like $27 at parts.com. there is potential for mistakes as the p/n's match up to paint codes. I just included my vin to protect myself in case I chose the wrong p/n.
Anyway, the BBB fixed my wife's situation, but not that entry on her credit.
I called the said vendor on this thread once, and they were very rude, not someone I was willing to order from.
I used parts.com and it was flawless. I won't mention any names but the prices were fairly low (28% off, 31-33 is the best I've seen on OE other than eBay), and some of the very same authorized Lexus dealers we're used to seeing, actually fulfilled the order.
I needed moonlight pearl door caps which were like $39 or something list? Too rich for my blood, and like $27 at parts.com. there is potential for mistakes as the p/n's match up to paint codes. I just included my vin to protect myself in case I chose the wrong p/n.
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
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From: GA
Their search engine yields the wrong part number, try searching fuel injectors for a 2005 lexus es330. You'll get something other than 23250-20030, which is what is on my car (didn't know this beforehand). Then they sent 23250-20040, so someone probably realized the search error, didn't contact me about it, and then sent a cheaper version of the original equipment.
I can understand incompetence to some degree. Companies may get poorly staffed, have a lot of orders, and make inexplicable errors like this.
What rubs me the wrong way however, is that despite making such a series of errors, they are still demanding the restocking fee. They should be providing the refund asap. And then they do things strangely, like contacting you over email and the refusing to be contacted back over email but rather through their site. And their website mysteriously doesn't process my complaint.
This whole experience has been on another level of garbage then anything that I have had to deal with as far as buying car parts is concerned. Not to mention, I cannot work on my car because of this.
I can understand incompetence to some degree. Companies may get poorly staffed, have a lot of orders, and make inexplicable errors like this.
What rubs me the wrong way however, is that despite making such a series of errors, they are still demanding the restocking fee. They should be providing the refund asap. And then they do things strangely, like contacting you over email and the refusing to be contacted back over email but rather through their site. And their website mysteriously doesn't process my complaint.
This whole experience has been on another level of garbage then anything that I have had to deal with as far as buying car parts is concerned. Not to mention, I cannot work on my car because of this.
Lexus Fanatic
Joined: Sep 2010
Posts: 25,917
Likes: 4,274
From: Alberta
The search on their site yielded 23209-20030, which is what I paid for. However, the originals in my car were 23250-20030. So the search result was essentially wrong. Someone must have figured this out...what I don't understand is why they sent a cheaper version 23250-20040, which actually (per Ebay) doesn't fit on my car.
Let's see:
Denso part numbers
23250-20030
23250-20040
Lexus part numbers
23209-20030
23209-20040
See a pattern? Looks to me like Denso updated the injector so new part number, the Lexus part number reflects this. Doesn't look to me like they sent you a cheaper version in fact sent you the correct part.
Lots of these on Ebay look at the part numbers in the listing. Look familiar?
http://www.ebay.com/itm/331709405561
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
Likes: 0
From: GA
I'm starting to think you are reading the Denso number off the injectors, that number is not the same as the Lexus part number.
Let's see:
Denso part numbers
23250-20030
23250-20040
Lexus part numbers
23209-20030
23209-20040
See a pattern? Looks to me like Denso updated the injector so new part number, the Lexus part number reflects this. Doesn't look to me like they sent you a cheaper version in fact sent you the correct part.
Lots of these on Ebay look at the part numbers in the listing. Look familiar?
http://www.ebay.com/itm/331709405561
Let's see:
Denso part numbers
23250-20030
23250-20040
Lexus part numbers
23209-20030
23209-20040
See a pattern? Looks to me like Denso updated the injector so new part number, the Lexus part number reflects this. Doesn't look to me like they sent you a cheaper version in fact sent you the correct part.
Lots of these on Ebay look at the part numbers in the listing. Look familiar?
http://www.ebay.com/itm/331709405561
It is not a fit for my car according to the webpage that you linked. 2005 lexus es330.
A new 23250-20040 (part sent by lexuspartsnow) is 60 dollars. A brand new 23250-20030 runs much higher, hence it sppears that they indeed sent the wrong, cheaper, part.
Lexus Fanatic
Joined: May 2012
Posts: 68,073
Likes: 3,870
From: Maryland
I see this type of reaction when things like this happen. “They sent me the cheaper part!” Like there was some conscious action taken to send you a cheap part and pocket some additional money. This is just silly. The dealership is a big business, and the parts guys are salaried, nobody cares if you buy a cheaper part or a more expensive part. There is no conspiracy to get your couple hundred dollars. It was just a mistake, if it was a mistake.
Lexus Champion
Joined: Oct 2015
Posts: 2,424
Likes: 192
From: CA
The part number they sent was 23250-20040.
It is not a fit for my car according to the webpage that you linked. 2005 lexus es330.
A new 23250-20040 (part sent by lexuspartsnow) is 60 dollars. A brand new 23250-20030 runs much higher, hence it sppears that they indeed sent the wrong, cheaper, part.
It is not a fit for my car according to the webpage that you linked. 2005 lexus es330.
A new 23250-20040 (part sent by lexuspartsnow) is 60 dollars. A brand new 23250-20030 runs much higher, hence it sppears that they indeed sent the wrong, cheaper, part.
car manufacturers update part numbers all the time, the part gets revised, or they start to purchase from a different distributor or manufacturer, and they supersede the part number as an internal way of knowing whether the part came from source A or source B. When this happens the part from the old source is typically sold at a higher price because either it is unavailable or they are no longer buying in bulk from that source..
The only true way to know if the part you have correctly fits your vehicle, is to take said part to a dealership with your VIN and have them cross reference the parts that are in current inventory for your VIN.
Lexus Test Driver
Joined: Sep 2016
Posts: 8,563
Likes: 389
From: PA
not necessarily price isn't an indicator of a cheaper part. Prices for discontinued or hard to get parts tend to be higher than parts that are abundant in inventory.
car manufacturers update part numbers all the time, the part gets revised, or they start to purchase from a different distributor or manufacturer, and they supersede the part number as an internal way of knowing whether the part came from source A or source B. When this happens the part from the old source is typically sold at a higher price because either it is unavailable or they are no longer buying in bulk from that source..
The only true way to know if the part you have correctly fits your vehicle, is to take said part to a dealership with your VIN and have them cross reference the parts that are in current inventory for your VIN.
car manufacturers update part numbers all the time, the part gets revised, or they start to purchase from a different distributor or manufacturer, and they supersede the part number as an internal way of knowing whether the part came from source A or source B. When this happens the part from the old source is typically sold at a higher price because either it is unavailable or they are no longer buying in bulk from that source..
The only true way to know if the part you have correctly fits your vehicle, is to take said part to a dealership with your VIN and have them cross reference the parts that are in current inventory for your VIN.
But by including your VIN, the seller should be saying wait a sec, you ordered white which doesn't match your VIN, etc.....What I've found inconsistent with the parts is say one cap ends in A3, you'd assume the other would be A3 as well, but no, it could be A2....maybe they just didn't plan it out or it was too big to begin with (the database).....that suffix also indicated the color of the cupholder, ivory, ecru, black, etc. I ordered the drip rail as well, color was 072 and matched the vehicle...
Lexus Fanatic
Joined: Sep 2010
Posts: 25,917
Likes: 4,274
From: Alberta
The part number they sent was 23250-20040.
It is not a fit for my car according to the webpage that you linked. 2005 lexus es330.
A new 23250-20040 (part sent by lexuspartsnow) is 60 dollars. A brand new 23250-20030 runs much higher, hence it sppears that they indeed sent the wrong, cheaper, part.
It is not a fit for my car according to the webpage that you linked. 2005 lexus es330.
A new 23250-20040 (part sent by lexuspartsnow) is 60 dollars. A brand new 23250-20030 runs much higher, hence it sppears that they indeed sent the wrong, cheaper, part.
Ebay listings are notoriously bad for listing compatibility.
I see this type of reaction when things like this happen. “They sent me the cheaper part!” Like there was some conscious action taken to send you a cheap part and pocket some additional money. This is just silly. The dealership is a big business, and the parts guys are salaried, nobody cares if you buy a cheaper part or a more expensive part. There is no conspiracy to get your couple hundred dollars. It was just a mistake, if it was a mistake.
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
Likes: 0
From: GA
I have a 2005 Lexus es330.
The part sent has 23250-00040 on it.
The part that was advertised is 23209-20030.
Does this part fit my car or not?
I'll post a picture of the old part and new part side by side later.
Thread Starter
Driver School Candidate
Joined: Jun 2016
Posts: 42
Likes: 0
From: GA
I see this type of reaction when things like this happen. “They sent me the cheaper part!” Like there was some conscious action taken to send you a cheap part and pocket some additional money. This is just silly. The dealership is a big business, and the parts guys are salaried, nobody cares if you buy a cheaper part or a more expensive part. There is no conspiracy to get your couple hundred dollars. It was just a mistake, if it was a mistake.
But first we have to establish if it was a mistake. It seems that some people that have post recently don't think it's a mistake. I've found no evidence that the part 23250-20040 (part number that's on the injector that was sent) fits on my car a 2005 Lexus es330.
Note, they approved the return, which indicates that it may indeed have been sent by mistake.
Last edited by Werner05; Sep 25, 2017 at 08:19 AM.
from your pic it shows (ON THE PART)
23250-00030 on yours and
23250-00040 on theirs
maybe the '10' difference is just a minor revision and the 40 is still compatible with the 30?