Extended Warranty Issue

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Oct 3, 2013 | 03:16 PM

patdg132

Thread Starter

Driver School Candidate

Joined: Oct 2013

Posts: 2

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From: ny

Extended Warranty Issue

Hi, Any suggestions on how I can get the $2895.00 returned to me as promised, when I bought the warranty? I have tried for over two years, Lexus is saying its a third party problem. Even though I got it at the Lexus showroom, when I bought the car. Seems like a real scam to me. Please help. Thanks. Pat G.

Last edited by patdg132; Oct 3, 2013 at 03:29 PM.

Oct 3, 2013 | 03:25 PM

Joeb427

Lexus Fanatic

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Joined: Aug 2007

Posts: 11,670

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From: SC

Quote:

Originally Posted by patdg132

It's probably not a Lexus Platinum warranty.It it's a third party warranty,you have to notify that company.

Oct 7, 2013 | 05:09 PM

patdg132

Thread Starter

Driver School Candidate

Joined: Oct 2013

Posts: 2

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From: ny

Extended Warranty Issue

I bought it in the Lexus showroom. The finance guy talked me into it. At NO time was I told it was a third party item. Had I known that, I wouldnt have bought it.
I was PROMISED my FULL cost back if I didnt use it.SWhich I did not.
I went back to the showroom TWICE to get the money and the gave me BS stories on how I needed to wait. THEN the tell me I waited TOO LONG !!!. It was a TOTAL RIP OFF . Performed IN A LEXUS SHOWROOM. DISGRACEFUL.

Oct 7, 2013 | 05:45 PM

bagwell

Lexus Champion

Joined: Oct 2002

Posts: 11,204

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From: The Woodlands, TX

if its in writing (if not you're SOL) start going up the chain of command; if they still don't cooperate go to Lexus corporate 1 (800) 255-3987

Oct 7, 2013 | 08:08 PM

Nospinzone

CL Community Team

Joined: Mar 2007

Posts: 4,262

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From: MA

I can see that it is not the responsibility of Lexus corporate, but it does seem they should intervene on your behalf with the dealer. Otherwise, take the dealer/third party insurer to small claims court.