BMW dealership experience...
Lexus Champion
Joined: Sep 2006
Posts: 3,102
Likes: 8
From: Hill Country, TX
All dealerships are different, even within the same brand. When you get a clinker, just move on till you find one that fits you. Many people who are into name shopping will put up with this rude service as it reinforces in their minds how snobby they will be when they own a car like that. Barney's in NYC is noted for their rude and condescending attitude, but local New Yawkers love it.
Lead Lap
Joined: Sep 2005
Posts: 3,593
Likes: 5
From: CA
I have been to several BMW dealers in the Bay Area and have never had these poor experiences. Im not sure why so many people complain about them. In fact, I have seen and experienced worse service at Lexus, Audi, Honda, MBZ and Chevrolet. The BMW people always seem to be a little less aggressive and pushy in their service as well IMO.
Guest
Posts: n/a
Nothing new, nothing old. They know, people will buy their cars, regardless. My experiences have been sub-par and I am lucky to even be approached. I am watched though, like I am going to steal the car out the showroom with no key, lol.
I did encounter one very funny used BMW car salesman, who of course made fun of my ES 300 at the time but was kind enough to give me and a bud a very long test drive. He was IMO a good salesman.
There are also bad Lexus dealers, there are some I wouldn't touch with a pole, only hit them with a pole.
I did encounter one very funny used BMW car salesman, who of course made fun of my ES 300 at the time but was kind enough to give me and a bud a very long test drive. He was IMO a good salesman.
There are also bad Lexus dealers, there are some I wouldn't touch with a pole, only hit them with a pole.
Lead Lap
Joined: Jan 2003
Posts: 534
Likes: 0
From: New York
yeah, i think this is all depends on dealer by dealer, or even salesperson to salesperson.
last year, i walked into BMW Bayside in long island.
wanted to try the M5 (which was quite new at that time), and I was allowed a spirited test-drive... I didnt get any of the salesmen BS or dealer tricks..
last year, i walked into BMW Bayside in long island.
wanted to try the M5 (which was quite new at that time), and I was allowed a spirited test-drive... I didnt get any of the salesmen BS or dealer tricks..
Lead Lap
Joined: Apr 2007
Posts: 476
Likes: 0
From: md
yeah, i think this is all depends on dealer by dealer, or even salesperson to salesperson.
last year, i walked into BMW Bayside in long island.
wanted to try the M5 (which was quite new at that time), and I was allowed a spirited test-drive... I didnt get any of the salesmen BS or dealer tricks..
last year, i walked into BMW Bayside in long island.
wanted to try the M5 (which was quite new at that time), and I was allowed a spirited test-drive... I didnt get any of the salesmen BS or dealer tricks..
It all depends on how the dealership is structured and compensates it's salespeople. You can be the nicest and most helpful salesperson in the world, spending hrs with each customer and still only see maybe a handful of sales in a day, or a selective salesman and see a dozen sales in a day...
I definitely dont condone such profiling, but I can see how it could easily happen, especially during busy timeframes.
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Driver School Candidate
Joined: Sep 2002
Posts: 3
Likes: 0
From: NY
Since we are all in the sharing mood 
Just terminated a leasing contract yesterday with BMW for a 335i, which I have already waited for 3 months! One sweet ride, for sure. However, the sales department seriously lacked business communication skills, never reply phone calls after phone calls (was asking him about the delivery of my car). Mind you, I was a *paid* customer!!! Turned out, the car was delayed for another two months (thanks for telling me *voluntarily*, not) and they had to charge me more because my 90 days lease rate lock out was over.
Excuse me? You couldn't deliver a car and you wanted me to pay more for it? What did I do wrong in this situation that I deserve this left-right punch? What happen to business common sense? Where is my consumer rights?
At the end, I was so fed up that I complained to BMW Canada (yes, I am a canuck) and I told the dealership to give me my deposit back. I promised him that I will spend a considerable amount of time and energy to make sure my foul experience with this BMW dealership and BMW as a whole known on the Internet forums.
Now, I am researching on IS350, hoping the BMW experience is not common is auto industry.
Just terminated a leasing contract yesterday with BMW for a 335i, which I have already waited for 3 months! One sweet ride, for sure. However, the sales department seriously lacked business communication skills, never reply phone calls after phone calls (was asking him about the delivery of my car). Mind you, I was a *paid* customer!!! Turned out, the car was delayed for another two months (thanks for telling me *voluntarily*, not) and they had to charge me more because my 90 days lease rate lock out was over.
Excuse me? You couldn't deliver a car and you wanted me to pay more for it? What did I do wrong in this situation that I deserve this left-right punch? What happen to business common sense? Where is my consumer rights?
At the end, I was so fed up that I complained to BMW Canada (yes, I am a canuck) and I told the dealership to give me my deposit back. I promised him that I will spend a considerable amount of time and energy to make sure my foul experience with this BMW dealership and BMW as a whole known on the Internet forums.
Now, I am researching on IS350, hoping the BMW experience is not common is auto industry.
Lead Lap
Joined: Aug 2006
Posts: 513
Likes: 1
From: VA
You have every right to refuse delivery if your dealer isn't willing to keep you up-to-date. However, it may also be that particular sales rep. Even within a dealership, there's sales reps that are good to deal with, and then there are the ones that aren't.
You could have probably asked BMW NA to pay your lease payments while it wasn't delivered yet. At least that's the way it is for the European Delivery program.
You could have probably asked BMW NA to pay your lease payments while it wasn't delivered yet. At least that's the way it is for the European Delivery program.
There are a$$es in any dealer.
If my dinner depends on how many cars I sell, I'll kiss any ***.
Why be cocky and arrogant while eating cup of noodle
Buy from another dealer, bring the car back and tell the manager that his cocky salesman just missed a sale
If my dinner depends on how many cars I sell, I'll kiss any ***.
Why be cocky and arrogant while eating cup of noodle
Buy from another dealer, bring the car back and tell the manager that his cocky salesman just missed a sale
Actually, I'm willing to bet it depends more on you. You're appearance, what you drive in on, etc. If its a busy dealership, and they're swarmed with customers, they're going to size you up and pick those they think are a) serious about buying b) can afford to buy and c) basically look like easy, immediate sales
It all depends on how the dealership is structured and compensates it's salespeople. You can be the nicest and most helpful salesperson in the world, spending hrs with each customer and still only see maybe a handful of sales in a day, or a selective salesman and see a dozen sales in a day...
I definitely dont condone such profiling, but I can see how it could easily happen, especially during busy timeframes.
It all depends on how the dealership is structured and compensates it's salespeople. You can be the nicest and most helpful salesperson in the world, spending hrs with each customer and still only see maybe a handful of sales in a day, or a selective salesman and see a dozen sales in a day...
I definitely dont condone such profiling, but I can see how it could easily happen, especially during busy timeframes.
Since we are all in the sharing mood
Just terminated a leasing contract yesterday with BMW for a 335i, which I have already waited for 3 months! One sweet ride, for sure. However, the sales department seriously lacked business communication skills, never reply phone calls after phone calls (was asking him about the delivery of my car). Mind you, I was a *paid* customer!!! Turned out, the car was delayed for another two months (thanks for telling me *voluntarily*, not) and they had to charge me more because my 90 days lease rate lock out was over.
Excuse me? You couldn't deliver a car and you wanted me to pay more for it? What did I do wrong in this situation that I deserve this left-right punch? What happen to business common sense? Where is my consumer rights?
At the end, I was so fed up that I complained to BMW Canada (yes, I am a canuck) and I told the dealership to give me my deposit back. I promised him that I will spend a considerable amount of time and energy to make sure my foul experience with this BMW dealership and BMW as a whole known on the Internet forums.
Now, I am researching on IS350, hoping the BMW experience is not common is auto industry.
Just terminated a leasing contract yesterday with BMW for a 335i, which I have already waited for 3 months! One sweet ride, for sure. However, the sales department seriously lacked business communication skills, never reply phone calls after phone calls (was asking him about the delivery of my car). Mind you, I was a *paid* customer!!! Turned out, the car was delayed for another two months (thanks for telling me *voluntarily*, not) and they had to charge me more because my 90 days lease rate lock out was over.
Excuse me? You couldn't deliver a car and you wanted me to pay more for it? What did I do wrong in this situation that I deserve this left-right punch? What happen to business common sense? Where is my consumer rights?
At the end, I was so fed up that I complained to BMW Canada (yes, I am a canuck) and I told the dealership to give me my deposit back. I promised him that I will spend a considerable amount of time and energy to make sure my foul experience with this BMW dealership and BMW as a whole known on the Internet forums.
Now, I am researching on IS350, hoping the BMW experience is not common is auto industry.
Why bother giving them the business with attitudes like that.
I wonder how their service department would be
Lexus Champion
Joined: Mar 2002
Posts: 1,921
Likes: 0
From: Washington
It doesn't matter which car manufacturer it is, there are rude salesman and sales managers everywhere. Just because you had a run-in with this guy at BMW doesn't mean he wouldn't treat you the same way at Lexus, GM, Dodge, Saturn, or Acura.
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