This is why I do all the maintanance on my, my wife's and my sister's cars myself.

http://mfile.akamai.com/12924/wmv/vo...52183.200k.asx

 

DAM!! thats messed up

 

danm!!! ^^^what he said^^

 

ohhhh BURNED!

 

Check out Part II video with JiffyLube's reaction to "Is Your Mechanic Cheating?" investigation. They fired the manager and six other employees.

Still, I don't believe a word from them!!!

http://www.nbc4.tv/video/9265802/detail.html#

Warrionex

 

This is the reason why i never leave my car at shops unattended.

This is easily be the same when you take your car back to the dealers for repairs.

 

Oil changes, depending on the design of the engine block, how the engine fits under the hood, and how accessable the filter and drain plugs are, are often quite simple. A lot of people, who aren't doing them now, could easily do them at home in their driveway....and not have to worry about this kind of crap.
The easiest modern cars I have seen to do them on have been 1.8L Toyota four-cylinders with the front-mounted oil filters and some of the 2.5 L Subaru flat-fours...particularly those without the panels underneath the engine.

 

Damn thats absolutely horrible! Now I'm gong to be paranoid bringing my car in for service at the dealership! Thanks!

 

Needless to say, I won't ever bring my car to Jiffy Lube haha. Thanks for the info!

 

Some years ago I had a similar experience with a new boat. At 50 engine hours you were supposed to take it into a MerCruiser dealer and have a number of inspections done - as well as an oil change. One of the most critical inspections involved pulling the outdrive units and checking the shims on the main shaft gears - a fairly complex process. Failure to perform this check could wreck a very expensive outdrive.

MerCruiser in those days supplied new owners with a credit card that you gave the dealer when this service was performed - which he would send in to the factory and get about $400 to compensate him for this free inspection and service. I'd heard some dealers were much better than others, but rather than tow the boat across town to a mechanic I knew was good (and was always booked up two weeks in advance), we went to the local MerCruiser shop. Thankfully I had the presence of mind to ensure the service was actually done - it was just too easy to avoid dropping the drive and just pronounce it OK.

I crawled all over that boat, first removing anything of value (radios, compass, navigation electronics) - even PFD's fenders and docking lines, then I MARKED all of the bolt heads on the outdrive by using a center punch to indicate the 12-o'clock position on the shoulder of every bolt.

When I got the boat back, there was about a half-pint of oil in the bilges, oily footprints on the teak deck, and NONE of the marked bolts had been turned - not one. I got on the phone to MerCruiser USA. Long nasty story short, the factory sent out an investigator, I got the boat inspected and repaired properly (there was an out-of-spec issue in the gear train), the bilges cleaned and the deck refinished . . . all at the factory's expense. The dealer lost his franchise, and eventually his business.

Many dealerships don't understand that their customers communicate with each other. I was fortunate to be a member of the US Power Squadron, whose local Squadron had about 15 owners of similar boats, plus about 30 more MerCruiser owners in other hulls. We talked constantly about service, mechanics, even specialty services (electronics, propellers, custom tops, etc.) and we eventually had the good guys sorted out from the bad. A lot of big shops went broke - and several little back-alley garages profited enormously. It was a lesson in customer service that has stayed with me even in my own business. Your reputation is important and your customers more so.

 

dealerships, especially reputable ones >>>> some noob at jiffy lube

Some people complain how the prices are high at dealerships, this is usually a reason why its still better to take it there, rather have peace of mind. I wont even think about taking my 06 to a Jiffy Lube. Maintence intervals arent too frequent and I'll probably pay to do it at a dealer, rather than have some schmoe at jiffylube or an equivalent mess it up

 

I think this is a repost... but still worth watching again. Still makes me angry...

 

yea its been posted before, but its worth to post again to remind everyone

 

Dude, Jiffy Lube committed suicide.

 

The easiest I've ever seen is my wife's '04 4Runner V6. The oil filter is very easily accesible sitting right next to the oil cap on the side of the engine and the truck is so high off the ground that you don't have to rise it to get to the oil drain plug.

The hardest I've ever seen is my wife's previous car, the new VW Beetle. Man, that this was a pain in the a** when it came to changing the oil.