dealer survey

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Jun 17, 2006 | 05:03 PM

ULTiMaX99

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dealer survey

i heard that lexus corp sends new owners as well as service customers a dealer/service survey? if so... when do they send you this survey?

Jun 17, 2006 | 05:09 PM

acl15

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around a month after

Jun 17, 2006 | 06:38 PM

mmarshall

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Just about every car manufacturer does nowadays......and then when you get finished with their surveys, you'll get a bunch more from private research companies and maybe some from bigger firms like J.D. Power. And, if you subscribe to Consumer Reports, you will get one from them, too.

Some salespeople and dealerships ( and I disagree with this practice ) actually tell new customers they will be getting a manufacturer's survey and try to tell them in advance what to put on it.

Last edited by mmarshall; Jun 17, 2006 at 06:42 PM.

Jun 17, 2006 | 08:22 PM

MY GS300

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If I remember correctly, J.D. Power actually sends you a $1 bill to you along with a questionaire to fill out.

Jun 18, 2006 | 08:08 AM

mmarshall

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Quote:

Originally Posted by MY GS300

If I remember correctly, J.D. Power actually sends you a $1 bill to you along with a questionaire to fill out.

Yes...it varies from $1 to $5 to sometimes a lot more. I once got $100 in cash for agreeing just to spend one evening on a Cadillac CTS focus group when the car was first being marketed, even though I didn't own one.

Jun 18, 2006 | 10:54 PM

GS3Tek

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Quote:

Originally Posted by mmarshall

Basically about a month later.

The most I got was $450 when they were previewing the Continental GT. (This is when I bought the S500.) The interior still had some clay parts, like the doors and the dash

The $1 from JD wasn't really worth it b/c the survey was pretty long. I filled it out anyway b/c I didn't mind, hopefully some things that they can improve on the GX