Coach

I've just had my first service done at Ray Catena Lexus in Larchmont, NY and I can understand why they are rated the #2 Lexus dealer for service in the U.S.. My 1999 RX is a certified, pre-owned, fully loaded vehicle which I purchased with 31K miles on it June 1st. of this year. It is in excellent condition with only a couple of very small paint chips in the front of the hood, (which was taken care of with some touch-up paint). The only other issues I had with the RX was the left side of the drivers seat which was starting to crack and the A/C filter was very dirty.
Besides replacing the filter, changing the oil, washing the vehicle and vacuuming the complete interior they've ordered me a new seat cover for the driver's seat. It will be in next week and all this was free of charge!
Believe me, it takes a lot to impress me but this dealer truly believes that the customer comes first.
And just in case if anyone is wondering if I was demanding to the service rep. with these issues, I was not. As a matter of fact I had asked them if they would please take a look at the seat to let me know how much longer it would last before I would have to replace or repair it.
If you live in the Tri-state area and your looking for a new or used Lexus or you just want good service, give them a try. Their websight is: http://www.raycatenalexusny.com/