Park Place Lexus Service Department, Please Read
10-23-02, 06:01 PM
#1
Driver School Candidate
Thread Starter
Park Place Lexus Service Department, Please Read
I recently purchased a 1999 RX 300, Black, 27K Miles.
The vehicle's drivers seat had a rip in it and appeared to be thin and almost worn out, not to mention the black plastic around the LCD Screen was fading in certain areas and looked horrible.
I called Lexus directly and they referred me to ParkPlace Lexus in Grapevine,TX.
Needless to say I had a great experience with their service Dept's Assitant Manager, Ken Taylor.
They placed me in a loaner car and re-covered the driver's seat and replaced the majority of the cosmetics around the LCD area.
If you are looking for excellent customer service, I highly recommend.
The vehicle's drivers seat had a rip in it and appeared to be thin and almost worn out, not to mention the black plastic around the LCD Screen was fading in certain areas and looked horrible.
I called Lexus directly and they referred me to ParkPlace Lexus in Grapevine,TX.
Needless to say I had a great experience with their service Dept's Assitant Manager, Ken Taylor.
They placed me in a loaner car and re-covered the driver's seat and replaced the majority of the cosmetics around the LCD area.
If you are looking for excellent customer service, I highly recommend.
10-23-02, 06:54 PM
#2
Out of Warranty
Congratulations!
Outstanding! That's why we buy Lexus. If a competitor ever figures out that this kind of treatment is what brings us back, they might start a revolution in the industry.
What sold me a Lexus in the first place was a local Chevy dealer. When I inquired about the price of another new Suburban, I was treated as though I were trying to float a loan on a Metro. I was informed of the price ($6K over sticker), and that no negotiation was possible. I drove my new Lexus to their lot and waved to the salesman.... They won't see me again soon.
What sold me a Lexus in the first place was a local Chevy dealer. When I inquired about the price of another new Suburban, I was treated as though I were trying to float a loan on a Metro. I was informed of the price ($6K over sticker), and that no negotiation was possible. I drove my new Lexus to their lot and waved to the salesman.... They won't see me again soon.
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