RX - 3rd Gen (2010-2015) Discussion topics related to the 2010 - 2015 RX350 and RX450H models

Message setting phone set up missing

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Old 03-08-16, 09:37 AM
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RLM
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Default Message setting phone set up missing

I can longer find the message setup on the phone menu. It is missing.

Lexus 2013 450H.

Under setup, phone, no option for setting up messages.

Where did it go!!!!!!!
Old 03-08-16, 09:42 AM
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offroad200
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Do you have navigation on your car? On the car's phone screen (the screen with the dial pad), is the message's button grayed out?
Old 03-08-16, 09:42 AM
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davetheLDS
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Go to the "Phone" screen and click on the messages icon (envelope). That will usually force messaging to be set up if it isn't already. Otherwise try accessing the phone settings from the Phone screen. If you're an iPhone user, don't forget to allow push notifications in your Bluetooth settings as well.
Old 03-08-16, 09:50 AM
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RLM
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Yes it is grayed out. I have always been able to access the message setup and now it is gone.

Messages used to work with my Blackberry ATT Q10 now it is a mess. I am not sure what has changed or why.

I did a security wipe on the phone, and re-registered the phone of the Lexus bluetooth, but no message setup.

Thanks
Old 03-08-16, 10:38 AM
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offroad200
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If it's grayed out, chances are there's something on your phone you have to change to allow messages to come through the car. I'm sure that's why there isn't a message setup option.
Old 03-08-16, 10:56 AM
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RLM
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I had thought the message setting was in the setup menu for phones. When I do that I only get 3 options and one is not messages. Am I in the right place?

I had thought so.
Old 03-08-16, 11:29 AM
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davetheLDS
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Originally Posted by RLM
Messages used to work with my Blackberry ATT Q10 now it is a mess. I am not sure what has changed or why.
What type of phone are you currently using? Try unpairing and then pairing the phone again. Remove the phone from the car's BT device list and remove the car from your phone's list, and start from scratch. Also check lexus.com/mobilelink.
Old 03-08-16, 11:58 AM
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RLM
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Blackberry ATT Q10 when I am using the car this pm I will de-register the phone delete the bluetooth profile and see what happens with re pairing.

Thanks
Old 03-09-16, 09:35 AM
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RLM
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So I wiped the Blackberry everything. I reentered added the email accounts. I re did everything on the Blackberry including password for BBM.

On the Lexus I deleted the Blackberry.

Then I repaired the Blackberry to the Lexus and VOILA messages was back in Phone, and all email accounts and SMS tabs were re-populated. Also in Setup Phone the Message option was back.

A lot of work but everything seems to work fine for now. I have no idea how the Blackberry was able to trash the Navigation on the Lexus.

So for now consider it fixed.
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