Lexus denied to replace my cracked dashboard
#1
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Lexus denied to replace my cracked dashboard
I know there is already a thread about cracked dashboards, but, it appears everyone is having success in getting their dash replaced; I just got off the phone with Lexus and they denied to replace my dashboard. I initially contacted Lexus about the dashboard, they told me to go to my local Lexus dealer, have them inspect it and a case manager would get back in touch with me. I go to Lexus, as soon as they saw it, they said, they will put me on the list to have it replaced. When I check out, they said my VIN # is not in the system, but, they will send pictures to Lexus. How does Lexus pick and choose whose 2004 RX 330 cracked dash gets replaced? Doesn't seem fair. I have always purchased an extended warrantly through Lexus on my car. I will contact the dealer to see if they will replace it under that. Has anyone else been denied?
#3
I know there is already a thread about cracked dashboards, but, it appears everyone is having success in getting their dash replaced; I just got off the phone with Lexus and they denied to replace my dashboard. I initially contacted Lexus about the dashboard, they told me to go to my local Lexus dealer, have them inspect it and a case manager would get back in touch with me. I go to Lexus, as soon as they saw it, they said, they will put me on the list to have it replaced. When I check out, they said my VIN # is not in the system, but, they will send pictures to Lexus. How does Lexus pick and choose whose 2004 RX 330 cracked dash gets replaced? Doesn't seem fair. I have always purchased an extended warrantly through Lexus on my car. I will contact the dealer to see if they will replace it under that. Has anyone else been denied?
#5
It maybe that they consider normal wear and tear. In my case I have used AS303 to keep it protected. So now there are only minor tearing up that can be seen. I will however still visit my local Lexus and ask, we will see. I also have not done the carpet clip upgrade, time to visit.
#6
Driver School Candidate
Just last week I got a "warranty extension" letter from Lexus for the dashboard on my 2008 RX350.
The dash on mine is fine, but be aware that Lexus is sending out notifications. It may be a good strategy to ask why you haven't received such a letter.
The dash on mine is fine, but be aware that Lexus is sending out notifications. It may be a good strategy to ask why you haven't received such a letter.
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