New 2005 owner - Figs engineering experience
#1
Driver School Candidate
Thread Starter
Join Date: Feb 2017
Location: Oregon
Posts: 12
Likes: 0
Received 0 Likes
on
0 Posts
New 2005 owner - Figs engineering experience
Hi everyone,
I've been lurking on this forum since I bought my blue onyx 2005 ML a few weeks ago.
I haven't felt compelled to post anything until today. Based on recommendations I found here, I ordered 2 Figs engineering trunk support struts from Figs' website.
Today, I received a call from them, informing me they were about to pack the order but they wanted to make sure I ordered correctly. I had accidentally ordered 4 total (They come in a set of 2 when you order 1 qty.)
I told them that I really only needed 2 total and they gladly corrected the order and refunded the 2nd set and packed the order to ship.
I think this level of service is exceptional in today's online world. I think most places would just pack 2 sets and hope you keep the other just to save the hassle of shipping back. It was great to get a phone call from a person who seemed to care about my experience.
Anyway, I hope to contribute more in the future and I will add to this thread when I actually install the struts.
I've been lurking on this forum since I bought my blue onyx 2005 ML a few weeks ago.
I haven't felt compelled to post anything until today. Based on recommendations I found here, I ordered 2 Figs engineering trunk support struts from Figs' website.
Today, I received a call from them, informing me they were about to pack the order but they wanted to make sure I ordered correctly. I had accidentally ordered 4 total (They come in a set of 2 when you order 1 qty.)
I told them that I really only needed 2 total and they gladly corrected the order and refunded the 2nd set and packed the order to ship.
I think this level of service is exceptional in today's online world. I think most places would just pack 2 sets and hope you keep the other just to save the hassle of shipping back. It was great to get a phone call from a person who seemed to care about my experience.
Anyway, I hope to contribute more in the future and I will add to this thread when I actually install the struts.
#2
Moderator
Sounds like a good company and excellent "on the ball" customer service department. Thanks for sharing.
#3
Hi everyone,
I've been lurking on this forum since I bought my blue onyx 2005 ML a few weeks ago.
I haven't felt compelled to post anything until today. Based on recommendations I found here, I ordered 2 Figs engineering trunk support struts from Figs' website.
Today, I received a call from them, informing me they were about to pack the order but they wanted to make sure I ordered correctly. I had accidentally ordered 4 total (They come in a set of 2 when you order 1 qty.)
I told them that I really only needed 2 total and they gladly corrected the order and refunded the 2nd set and packed the order to ship.
I think this level of service is exceptional in today's online world. I think most places would just pack 2 sets and hope you keep the other just to save the hassle of shipping back. It was great to get a phone call from a person who seemed to care about my experience.
Anyway, I hope to contribute more in the future and I will add to this thread when I actually install the struts.
I've been lurking on this forum since I bought my blue onyx 2005 ML a few weeks ago.
I haven't felt compelled to post anything until today. Based on recommendations I found here, I ordered 2 Figs engineering trunk support struts from Figs' website.
Today, I received a call from them, informing me they were about to pack the order but they wanted to make sure I ordered correctly. I had accidentally ordered 4 total (They come in a set of 2 when you order 1 qty.)
I told them that I really only needed 2 total and they gladly corrected the order and refunded the 2nd set and packed the order to ship.
I think this level of service is exceptional in today's online world. I think most places would just pack 2 sets and hope you keep the other just to save the hassle of shipping back. It was great to get a phone call from a person who seemed to care about my experience.
Anyway, I hope to contribute more in the future and I will add to this thread when I actually install the struts.
Would love to hear how these are! I've been eyeballing them for awhile.
#6
Lexus Fanatic
My policy is that when a company is exceptional, I look them up on Yelp and make sure I give them an outstanding review. Other people, including the business, often do read them. Surprisingly, the car wash that knocked my door caps off (not their fault), saw my review and gave me a $50 gift card to make up for it. I wasn't going to say it's $10 short as Lexus door caps are no joke lol
There are still stand out companies, one of them is the co. who repairs ABS modules, pumps, instruments, blah blah blah. I think there are 60+ pages of testimonials on their website. They turn a $4,200 dealer repair, into a $250 DIY, and likely the place your indie garage would use. They blew me away with telephone response, emails, chats, etc. Sounds like Figs is this type of co. in the Toyota world.
Again, why not take the time to let more than the people on this forum know? Put it on Yelp!
edit I probably got this from my dad, he's old school. Rather than email, he typed a letter to the credit union, to thank the phone rep for his help. My mom is like yeah he just sent a letter to Merrifield VA, I'm not sure what it was. Also, he got slapped with 2 parking tix in Boston, and said he was writing them a letter to explain what happened. I told him, whatever dad, get ready to pay some serious $$$$ you should have read the sign. The tix were dismissed!! Pay it forward...
There are still stand out companies, one of them is the co. who repairs ABS modules, pumps, instruments, blah blah blah. I think there are 60+ pages of testimonials on their website. They turn a $4,200 dealer repair, into a $250 DIY, and likely the place your indie garage would use. They blew me away with telephone response, emails, chats, etc. Sounds like Figs is this type of co. in the Toyota world.
Again, why not take the time to let more than the people on this forum know? Put it on Yelp!
edit I probably got this from my dad, he's old school. Rather than email, he typed a letter to the credit union, to thank the phone rep for his help. My mom is like yeah he just sent a letter to Merrifield VA, I'm not sure what it was. Also, he got slapped with 2 parking tix in Boston, and said he was writing them a letter to explain what happened. I told him, whatever dad, get ready to pay some serious $$$$ you should have read the sign. The tix were dismissed!! Pay it forward...
Last edited by Johnhav430; 03-22-17 at 04:06 AM.
Trending Topics
#9
Lexus Fanatic
c'mon now, 5 yr warranty on the repair (when a new part has a design flaw and will fail again), $250 when the dealer charges $4,200, it's just nuts how many people they're helping with their service....
https://modulemaster.com/rebuilds/testimonials/
#10
Lead Lap
iTrader: (1)
So much for that...
Showing all 0 results
We're sorry, we do not currently repair modules for your vehicle.
Submit a repair request if you'd like us to consider your module.
Step 3: Click the picture of your module...
Vehicle: 2004 Lexus LS
Don't see your module? Try a category search or submit a Repair Request.Showing all 0 results
We're sorry, we do not currently repair modules for your vehicle.
Submit a repair request if you'd like us to consider your module.
#11
Lexus Fanatic
So much for that...Step 3: Click the picture of your module...
Vehicle: 2004 Lexus LS
Don't see your module? Try a category search or submit a Repair Request.
Showing all 0 results
We're sorry, we do not currently repair modules for your vehicle.
Submit a repair request if you'd like us to consider your module.
Vehicle: 2004 Lexus LS
Don't see your module? Try a category search or submit a Repair Request.
Showing all 0 results
We're sorry, we do not currently repair modules for your vehicle.
Submit a repair request if you'd like us to consider your module.
#12
Driver School Candidate
Thread Starter
Join Date: Feb 2017
Location: Oregon
Posts: 12
Likes: 0
Received 0 Likes
on
0 Posts
So I received the figs trunk struts and installed them. It was easy to do and the trunk lifts and closes great now. I'd love to be able to say that it's as good as New but I wouldn't know what new feels like.
I suppose time will tell but the design makes sense. The larger piece goes on top with the rod on the bottom. This, in theory, keeps lubrication at the seal so the struts should last a lot longer. If they fail in the next year or so, I'll update this thread
I would definitely recommend trying these if you need to replace your trunk struts.
I suppose time will tell but the design makes sense. The larger piece goes on top with the rod on the bottom. This, in theory, keeps lubrication at the seal so the struts should last a lot longer. If they fail in the next year or so, I'll update this thread
I would definitely recommend trying these if you need to replace your trunk struts.
#13
Instructor
I bought FIGS trunk struts in Feb.2009, the month after I bought my 2002 UL, and it was very easy to remove and replace the old struts.
Opened and closed the trunk tons of times in the past 8 years, FIGS struts still work perfectly fine. So they have outlasted the OEM struts which died in under 7 years (car in-service date April 2002, and the trunk struts were dead when I bought the car in January 2009).
Opened and closed the trunk tons of times in the past 8 years, FIGS struts still work perfectly fine. So they have outlasted the OEM struts which died in under 7 years (car in-service date April 2002, and the trunk struts were dead when I bought the car in January 2009).
#14
Pit Crew
Just got mine in today and installed them as well! Was a 10 minute job, probably the easiest mechanical item to replace.
Before i would have to lift it all the way up for it to stay in place. And when i nudge it back down it would slam loudly into the trunk/latch.
Now i lift it by about a foot and the new struts take care of the rest. And when i close it now more gently arrives at the bottom. It does make it so that closing it requires a bit more effort but definitely worth the price regardless. A+ on these things.
Before i would have to lift it all the way up for it to stay in place. And when i nudge it back down it would slam loudly into the trunk/latch.
Now i lift it by about a foot and the new struts take care of the rest. And when i close it now more gently arrives at the bottom. It does make it so that closing it requires a bit more effort but definitely worth the price regardless. A+ on these things.
Thread
Thread Starter
Forum
Replies
Last Post