kg19989

As many of you know I recently bought a 2004 CL from Sewell... I only saw pictures and they all looked good. When I took delivery I had a small list of items that I was unhappy with...
1. Smart key wouldn't start the car
2. passender door lock didn't work
3. Blown subwoofer
4. a few other minor issues
I wrote Carl Sewell a letter and promptly got a call from their Vice President of their used car division. The next day they sent a flat bed trailer to San Antonio to pick up the car and took it back to Ft. Worth. They offered me a loaner but I have my truck so I let them keep the loaner. A week later my LS was delivered back to me on a flat bed trailer good as new. This was AFTER they came to San Antonio with the paperwork and car delivery. I may not be making this sound all that great in writing but they went way out of their way to make me happy especially considering this was a $22K used car and not a new $80K LS.... I can tell you that they will get more than a fair shot at any future Lexus purchase I make.... just wanted to share....

Jabberwock

Thanks for sharing that story - I have also had very good experience in the past with the Sewell folks in DFW.

caddyowner

Great story of the "Lexus treatment".

waijai

iTrader: (9)

I love companies which take their customers satisfaction seriously.

AlexusAnja

Now that's service and commitment to say 'you're a Lexus customer' not just a new Lexus customer.

gashed

Pretty amazing service!! I'm betting most new car dealers would never provide the service you received for your used Lexus. Thanks for sharing a good news story.

Kira X

iTrader: (24)

That's awesome! I wish the other Lexus dealerships were as good as Sewell. The one my parents got our GX470 from up north was terrible and our local dealership is alright.