benz23

I received the GFX lip from Sewell today (thank you Sewell!), but the lip was bent. Please see pictures below.

I called Fed-Ex and am now in the process of filing a claim form. For those who have dealt with carriers on damaged packages, what have your experiences been like?

benz23

Another Pic.....

Byprodrive

iTrader: (1)

Fed-Ex a year ago took a month to pay me & ended up paying me more than I asked for in the first place. I would take notes & not hesitate to escalate to supervisor if things are not progressing. I had to hassle a supervisor every day to get her to do something. I used to swear by Fed-Ex as #1

pisaykotik

Check with Sewell, they might replace it. So much easier to deal with than Fedex.

blk250

iTrader: (3)

like pisaykotik's said. I read some post about Sewell's customer service was like #1..

IS350jet

It's Sewell's responsibility to file a claim with Fed-Ex, not yours. Sewell should send you another one right away and issue a call tag to pick the other one up. You are sewell's customer, you shouldn't have to hassle with any of this.

passnu2

iTrader: (33)

+1 Let them take care of it. You are not the shipper they are

jbuffett

What's the URL for Sewell's internet parts department? I just realized that they are local, so I might buy from them just to save on the shipping...

pwoodard

sewellpartsonline.com

iSuxeL

iTrader: (21)

Wow that sucks, Im sure theyll cover it and replace it, it seems like the competition has gotten steep!

sinister2c

its a a polyurethane lip...some heat will straighten that right up. as long as its not broken it will bend right back once you install it.