robertrios

iTrader: (11)

So I got tired of the squak and clunking from going over bumps, I took my car into the dealer and they agreed they can hear the noises. They want 500 bucks to remove the headliner in order to determine if parts under there are covered under warranty. Has anyone had to pay? I searched and I could not find any TSB numbers related to the roof/headliner/sunroof.

Its so annoying im about to just pay the freight on this. Any help would be much appreciated. Oh I have the Extended Lexus Platinum Warranty.

2ndGF

iTrader: (1)

sounds like bull to me

jbjones85

iTrader: (20)

if you have the extended pl warranty it should be covered and you shouldn't have to pay a penny.

robertrios

iTrader: (11)

they said that creaking noises and rattles arent covered under warranty only known issues with TSB like the dash board. They said they can remove the headliner and then replace things under warranty that are damaged etc. However dropping the headliner is not something covered.

SPoon22

That's BS...I had rattling under the dash and it turns out there's a support bar under there that came loose. I did not pay a dime for any of the repairs under warranty.

robertrios

iTrader: (11)

Right...I said they do fix the dash rattle under warranty because there is a TSB for it...its a known issue. Does anyone know of one for the headliner/roof/sun roof specifically?

Boma

iTrader: (4)

Try checking the TSB tab above to double check but I'm pretty sure I didn't see one specifically for the headliner or for sunroof rattling.

Though I would have to agree with everyone else that it is BS that they will charge you for this warranty-type work, go to another dealership for another opinion.

robertrios

iTrader: (11)

^both of my local dealerships are owned by the same company whenever I have called one after going to the other whatever the other decided is in their system so its not too helpful. Other dealers are so far id be better off paying.

Boma

iTrader: (4)

Come to think of it, there actually is a TSB out there that addresses excessive vibrations caused by a fully open sunroof when going at highway speeds.. SB0061-11 to be exact. Maybe you can try your luck with this one..

robertrios

iTrader: (11)

You dont have the PDF by chance do you? couldnt find anything online.

JKweezy

I think that TSB applies to the rearview mirror shaking which i had replaced because of it...

But yeah the platinum warranty doesn't cover rattles or loose things, it covers the mechanical aspects of the car... the original bumper-to-bumper of 4 years/50k will cover rattles and loose stuff...

Robert, i think you are the first with this weird rattle happening to you... how about you remove it yourself and show up with a headliner-less F? just a thought, but they probly will still turn you down saying you loosened something up while taking the headliner off...

keep us posted with any solution...

rapsquared

iTrader: (2)

If its leaking air or water you could claim it wasnt a "rattle" issue. I think its BS though. If you have a wheel bearing go out, do they charge you the labor to remove the wheel to investigate the issue? NOPE