semnosNSX

I've been trying to get a hold of them for over a week now and have had zero luck! I've called numerous times, left voice mails, and even sent them an email, but nobody is getting back to me. This is really weird to me because there are many threads that talk about how great the customer service standards are at PPE.

Long story short, I'm trying to get a hold of them because I keep throwing a cel code that I believe is related to their headers (P2238 - O2 Bank 1 Sensor 1 Positive Current Circuit Low). I had the headers installed on my 08' about 8-12 months ago and have never had an issue. Now all of a sudden I'm getting this one code. I replaced the A/F sensor, but that didn't fix the issue. While replacing the sensor, I inspected the wire extender and it looked fine (was routed behind the heat shield and no wires touching anything hot), however, I'm wondering if these wire extenders can go bad after some time? The only other item I can think of would be the conditioner, but why would that go bad all of a sudden... I guess its possible? I'm trying to get a hold of PPE in hopes that they can provide some guidance or help me get a new wire extender or conditioner.

Thanks!

flowrider

iTrader: (9)

They're in the process of moving. That has slowed things up a bit. I'm sure you'll be hearing something soon.

Lou

PPEHeaders

iTrader: (4)

Hi,

Sorry for the trouble getting a hold of us. We have just moved to a larger shop, but the phone and internet are not set up correctly. We are waiting for *** to come out and fix the situation.

The most likely cause is the wiring extension towards the top by the connector. Pulling the engine side connector off the mount and routing it further from the headers/engine also helps protect it. We have more here if you would like to try one. Send me an email to paul.prentis@ppeengineering.com and I will help you out.

semnosNSX

Ahhh, okay, that makes sense. I figured there had to be a good reason, because you guys have such a good reputation of taking care of your customers. I'm happy to hear that you will be moving into a bigger shop as that typically means business is doing well. Thank you for all that you do for the Lexus community.... now get back to work making those awesome products!
I'll send you an email today and hopefully we can figure this problem out.

Thanks again!

Meraki Autoworks

iTrader: (8)

PPE is great. Work with them all the time, Paul will take care of you !

-Josh

semnosNSX

Yep! Already working with Paul and he his taking good care of me.

All the posts that I have read regarding PPE and their outstanding customer service are proving to be true! I highly recommend PPE to anyone.

Meraki Autoworks

iTrader: (8)

When are you going to purchase a full Toms kit to complete the diffuser? :P

-Josh

semnosNSX

lol... I think you are thinking about the wrong person, Josh. I don't have a diffuser YET.

I am however looking to buy the RRRacing intake and tune very soon so I'll be in touch.

I8ABMR

They better be.