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Replacing Windshield in Houston

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Old 08-22-14, 12:39 PM   #1
depechek
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Exclamation Replacing Windshield in Houston

So it seems like none of the Lexus dealers want to replace the windshield themselves if you are going to claim through your insurance. They will only do it if you pay the full retail price out of pocket. I did get a referral from Sterling McCall Lexus for Elite Glass in Houston. But to me it seemed like they just choose a name at random out of the phone book. I only say this because I told the guy from Elite that Sterling McCall Lexus referred him. I followed up by asking him do he get a lot of job referrals from that dealership and he was silent. So now I am apprehensive about taking it to this place because of that conversation and that I can not locate a single review about this place good or bad. He did however, assured me it is going to be Lexus glass since there are no aftermarket glass available yet for the 2013-2014 GS. Anyone have any recommendations places that can get OEM glass that also do a great job installing in Houston?


I need to move quickly b4 aftermarket glass becomes available and insurance companies start charging more for OEM.
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Old 08-22-14, 02:59 PM   #2
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I hate to break it to you but an aftermarket windshield does exist for 2013/14 gs. I need to have mine replace under windshield protection plan from sterling McCall; free if I get aftermarket and over $600 if u get OEM. Safelite is what Lexus contracts out to
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Old 08-22-14, 03:32 PM   #3
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Did not know that. I rather pay more for OEM anyways. This is not a cheap car to go cheap on. My Tacoma on the other hand aftermarket glass is fine. I'll give Safelite a call on Monday. Thanks. Anyone else have recommendations?
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Old 08-23-14, 08:08 AM   #4
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Mine cracked, with HUD, and westside installed it.
If they mess it up, you can complain.
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Old 08-23-14, 09:31 AM   #5
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Seems like this car is really prone to cracking glass with 1 little rock chip
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Old 08-23-14, 11:02 AM   #6
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OEM are very expensive. I did use safelite for aftermarket one, I just made sure that they use the the glass made in US, you dont want Chinese glass
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Old 08-23-14, 05:49 PM   #7
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Quote:
Originally Posted by kdsr123 View Post
Mine cracked, with HUD, and westside installed it.
If they mess it up, you can complain.
Westside Lexus? You have a contact? I called them and they flat out said they don't deal with insurance claims.
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Old 08-23-14, 05:55 PM   #8
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Quote:
Originally Posted by JEFFOS69 View Post
Seems like this car is really prone to cracking glass with 1 little rock chip
Yeah you don't say. We (family members) got three new Lexus in Dec 2013 and all three have cracked glass. 2 GS350F and RX350 have cracked glass in 4-8months. We had a 2008 LS (over 100K) and have a 2010 IS350 (80K)with no chip or cracked glass. Dunno maybe just unlucky with chips and cracks this time, who knows.
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Old 08-23-14, 09:20 PM   #9
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i had my es 330 windshield replace by safelight... never again. They did an awful job. The glass fogs up and always has some haze to it. I'm constantly cleaning the inside of the class. They ruined the rain sensing wipers.
FAIL...
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Old 08-23-14, 11:24 PM   #10
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If I go through my insurance they would let me pick any shop even dealership and cut me a check later. Time to ditch your insurance company.
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Old 08-24-14, 06:01 AM   #11
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http://www.texas-auto-glass.com/

they did my insurance claim for me and northside lexus uses them. mobile and used oem class. which was like 1600 but i didnt pay for anything since i had glass coverage.
2014 gs f spot
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Old 08-26-14, 07:17 PM   #12
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If I go through my insurance they would let me pick any shop even dealership and cut me a check later. Time to ditch your insurance company.
My insurance company which is Amica is letting me use the dealer, but the dealerships won't play ball. They ask if I am using insurance and once I answer yes they tell me go somewhere else.
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Old 08-26-14, 07:18 PM   #13
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Originally Posted by jayyyy View Post
http://www.texas-auto-glass.com/

they did my insurance claim for me and northside lexus uses them. mobile and used oem class. which was like 1600 but i didnt pay for anything since i had glass coverage.
2014 gs f spot
Thanks Jayy I will try them.
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Old 08-26-14, 07:25 PM   #14
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Go through the dealer's body shop, not their service shop. The service shop has no way of dealing with insurance, but the body shop does obviously.

I've had a couple Lexus windshields replaced at Lindsay Lexus' collision center and it was great. The same dealer's service center was clueless and said the same thing.
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Old 08-29-14, 02:10 PM   #15
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Quote:
Originally Posted by SW13GS View Post
Go through the dealer's body shop, not their service shop. The service shop has no way of dealing with insurance, but the body shop does obviously.

I've had a couple Lexus windshields replaced at Lindsay Lexus' collision center and it was great. The same dealer's service center was clueless and said the same thing.
Crazy thing is I've tried that and so has my insurance company and Sterling McCall Lexus Collision Center will not return our calls. It's been a month of calling and waiting and not hearing back from the collision center person that is suppose to handle the windshield claim.
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Old 08-29-14, 02:10 PM
 
 
 
 
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