Chicago Lexus Dealerships - The Good, Bad, and Ugly
#1
Instructor
Thread Starter
McGrath Lexus, Westmont
Hey guys,
I have had a joeZ intake for awhile and i'm installing it this weekend. My question is, How is McGrath about having aftermarket parts? Have to go in for oil change, squeaky driver's seat and rearview mirror to be fixed.
Also, are there other dealers that are more lenient?
I have had a joeZ intake for awhile and i'm installing it this weekend. My question is, How is McGrath about having aftermarket parts? Have to go in for oil change, squeaky driver's seat and rearview mirror to be fixed.
Also, are there other dealers that are more lenient?
#3
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They are mod-car friendly. I took my car there last and I think Sherri helped me. She walked around the car and inspected my wheels for scratches. Very nice. However, when setting up the appointment with another service advisor, they forgot to schedule me a loaner. The process to get a rental car took +1 hours and I was late for work. I was not happy with that at all. I may go back because they took care of my car, but I will make sure to ask for sherri.
#4
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I'm not sure about McGrath, but Lexus of Naperville doesn't seem to mind either. I have a intake, exhaust, and BBK and they don't seem to mind at all... at least for oil changes and a warranty battery replacement.
#5
Lexus Fanatic
Hey guys,
I have had a joeZ intake for awhile and i'm installing it this weekend. My question is, How is McGrath about having aftermarket parts? Have to go in for oil change, squeaky driver's seat and rearview mirror to be fixed.
Also, are there other dealers that are more lenient?
I have had a joeZ intake for awhile and i'm installing it this weekend. My question is, How is McGrath about having aftermarket parts? Have to go in for oil change, squeaky driver's seat and rearview mirror to be fixed.
Also, are there other dealers that are more lenient?
#6
Instructor
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thanks for all the info guys! brian231 thanks for the heads up!
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#9
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yeah, they didn't say anything about any of my mods. i will always take mine to mcgrath, great service!
#10
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Had TPMS programmed by them early this year for my Volk wheels. Instead of adding my new TPMS to the 2nd entry. They overwrote my primary entry which had my winter wheels programmed. I just put my winter wheels on and of course the light came on.
#12
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McGrath Lexus of Westmont = Horrendous
I purchased my Lexus a few months ago from McGrath Lexus of Westmont and they are horrible. I have had multiple problems with the vehicle. The service department stinks and can't fix them. They do not stand behind their sales. I am warning people to stay away from McGrath.
#15
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If you have a complaint at least take the time to explain what the issue is I am dealing with McGrath right now as we speak. Their service dept. has been EXCELLENT, got me 15% off on my ABS/VSC sensor repair which calculates to over $100. Plus, they kept me informed on the repairs and provided a loaner.
I usually hate dealerships, but McGrath has been one of the best Lexus dealerships I have been too..
I usually hate dealerships, but McGrath has been one of the best Lexus dealerships I have been too..