New 3IS: Discolored Door Panels after 1 week
#1
Pole Position
Thread Starter
New 3IS: Discolored Door Panels after 1 week
One week after pickup of my new 3IS I noticed the drivers side door panel (but not the passenger side) was becoming discolored. See the attached photo; in the full size image you can see the swirl marks. I'm assuming this is the result of the detailing which was part of the $700 "dealer prep" fee that I paid.
I've asked the dealer what I should use to clean the panel, I suppose if it doesn't clean up I can ask them to replace it.
Anyone else having this problem?
I've asked the dealer what I should use to clean the panel, I suppose if it doesn't clean up I can ask them to replace it.
Anyone else having this problem?
Last edited by LeapFrog; 06-03-15 at 08:26 AM. Reason: Add attachment
#2
this is the exact reason why i told my dealer not to touch my car inside or out. just move it for delivery and inspection, but do not wash, detail, or anything..
you know they prob paid some high school kid to do the work who knows nothing and will just eff up your car with them heavy duty chemicals they use.. idiots..
i would demand them replace the panel for you. its only 1 week and its ruined.. are you kidding me? hell i would tell them to replace all panels in case the others get messed up like that later..
you know they prob paid some high school kid to do the work who knows nothing and will just eff up your car with them heavy duty chemicals they use.. idiots..
i would demand them replace the panel for you. its only 1 week and its ruined.. are you kidding me? hell i would tell them to replace all panels in case the others get messed up like that later..
#3
Lexus Champion
You may want to consider posting this on the detailing forum to see if Zach has any suggestions.
It's hard to tell from the photo if the panel is damaged or just contaminated. You could try some soapy water on it followed by a dressing like 303 Aerospace.
It's hard to tell from the photo if the panel is damaged or just contaminated. You could try some soapy water on it followed by a dressing like 303 Aerospace.
#6
Pole Position
Thread Starter
Reposted: New 3IS: Discolored Door Panels after 1 week
This question is reposted here from the 3IS forum:
One week after pickup of my new 3IS I noticed the drivers side door panel (but not the passenger side or the two rear doors) was becoming cloudy and discolored. See the attached photo; in the full size images you can see the swirl marks. I'm assuming this is the result of the detailing which was part of the $700 "dealer prep" fee that I paid.
I've asked the dealer what I should use to clean the panel, I suppose if it doesn't clean up I can ask them to replace it.
Anyone else have this experience or suggestions on how to handle it?
One week after pickup of my new 3IS I noticed the drivers side door panel (but not the passenger side or the two rear doors) was becoming cloudy and discolored. See the attached photo; in the full size images you can see the swirl marks. I'm assuming this is the result of the detailing which was part of the $700 "dealer prep" fee that I paid.
I've asked the dealer what I should use to clean the panel, I suppose if it doesn't clean up I can ask them to replace it.
Anyone else have this experience or suggestions on how to handle it?
#7
Do you have photos of the passenger doors for reference?
It looks like they used a rough towel and wipe down your door.
Have you tried wiping it down with a soft microfiber towel with water? with IPA (isopropyl alcohol mixed with water)? There might be some trim dressing on it and the IPA would remove any residue. But it definitely looks bad
It looks like they used a rough towel and wipe down your door.
Have you tried wiping it down with a soft microfiber towel with water? with IPA (isopropyl alcohol mixed with water)? There might be some trim dressing on it and the IPA would remove any residue. But it definitely looks bad
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#8
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#9
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#10
Lexus Test Driver
Bring it to them and tell them to replace it or fix it. Simple. Don't waste your time, effort, and money on something they should fix for screwing up. If they don't want to do anything, talk to Lexus corporate until they fix their screw up.
#11
Pole Position
Thread Starter
I'm waiting for a response to my email to my dealer about this; it's quite a drive to the dealership so if I can just wash off whatever it is I'll try that first. Otherwise I like your suggestion, thanks!
#12
Pole Position
Thread Starter
Dealer Prep - What does Lexus recommend before delivery
I took delivery of my new 3IS about a week ago. The car has less than 100 miles on it.
Today I noticed that the driver's side lower door panel has become discolored, and I'll speculate that it is a result of the detailing that was done at the dealership before delivery. While waiting to pick up the car I saw the detailer going over the panels with a rag that was soaked in some kind of liquid.
Does Lexus recommend that dealers apply any type of cleaner or "protection" to the vehicle interiors before they are delivered, and if so what is it?
Today I noticed that the driver's side lower door panel has become discolored, and I'll speculate that it is a result of the detailing that was done at the dealership before delivery. While waiting to pick up the car I saw the detailer going over the panels with a rag that was soaked in some kind of liquid.
Does Lexus recommend that dealers apply any type of cleaner or "protection" to the vehicle interiors before they are delivered, and if so what is it?
#13
Lexus Test Driver
Like someone else said, microfiber towel with some water and a mild cleaning agent to see if it comes off. If it does, great. If you don't get a satisfactory answer from you dealership where they will actually clean the part completely, and not just coat it something to mask it, or replace it, call corporate.
#14
Forum Administrator
iTrader: (2)
LeapFrog, I've merged your three threads on the same topic here.
#15
Pole Position
Thread Starter
Hi Dave - I'm OK with consolidating the IS and Detailing threads, but now how is Lexus corporate going to know to respond to my question about their recommendations for materials to be used during dealer prep?