Go Back   Club Lexus Forums > Lexus Special Interest Forums > Automotive Care & Detailing
Sign in using an external account
Register Forgot Password?

Big Thanks to Greg @ Detailed Image

Reply
 
 
 
 
Thread Tools Search this Thread Display Modes
Old 07-25-14, 07:56 AM   #1
GoFastTSI
Pole Position
Trader Score: (1)
 
Join Date: Mar 2005
Location: AL
Posts: 325
Thumbs up Big Thanks to Greg @ Detailed Image

I placed an order with DI last week for a large detailing job on a Navigator L and my order was missing the claybar. I notified DI of the issue and Greg responded immediately that Friday evening he would ship out another one and apologized for the mistake without ever questioning the validity that it was missing. I received it yesterday as promised and just wanted to publicly thank him for his customer service! I normally shop around for the best deals on products but DI will be getting all of my business from here on!
This ad is not displayed to registered members.
Register your free account today and become a member on Club Lexus!
__________________
Joe

2013 Hyundai Genesis 5.0 R-spec
1991 GMC Syclone #1096
1994 GS300 2JZ-GTE single 67mm (SOLD)
1994 Supra Twin Turbo BPU++ (SOLD)
GoFastTSI is offline   Reply With Quote
Old 07-25-14, 08:20 AM   #2
zmcgovern4
Lexus Champion
Trader Score: (0)
 
zmcgovern4's Avatar
 
Join Date: Jul 2012
Location: IL
Posts: 1,789
AttentiontoDetailingPeoria zmcgovern45
Default

The customer service from DI is absolutely top notch... their entire team is incredibly quick and polite. I'm happy to be affiliated with them Glad they took care of you.
__________________

Megan EZ Coilovers|Trunk Lip|Roof Spoiler|Redouts|M2 Axle Back Exhaust|CF Vinyl Interior|GFX Sides
Xenon Depot 6000k HIDs & LEDs|MRR GF07 19x8.5+35/19x10.5+40|Hankook V12 235/35 & 275/30


I <3 Detailing
zmcgovern4 is offline   Reply With Quote
Old 07-28-14, 06:16 AM   #3
Greg@DI
Sponsor
Trader Score: (0)
 
Join Date: Mar 2009
Location: NY
Posts: 2,452
DetailedImage @detailedimage
Default

Thank you for the order and for the kind words. We work hard to make sure we take care of all customers the same way we would expect to be treated. If you ever need anything please don't hesitate to ask!

Greg @ DI
Greg@DI is offline   Reply With Quote
Old 07-29-14, 05:39 AM   #4
tmf2004
10 years on Clublexus
Trader Score: (12)
 
tmf2004's Avatar
 
Join Date: Nov 2004
Location: FL (PSL)
Posts: 20,393
anthonymichael34
Default

Quote:
Originally Posted by zmcgovern4 View Post
The customer service from DI is absolutely top notch... their entire team is incredibly quick and polite. I'm happy to be affiliated with them Glad they took care of you.
I had a question on my last order a few weeks ago and Greg responded via email within 10 min... Been ordering from DI for a few years now...
__________________

2011 Vossen Clublexus Contest Winner

1999 GS400
2012 Kia Optima SWP TURBO

Past: 88 Samurai--87 mustang LX GT conv--95 Mustang GT auto--97 Lexus Es300
Quote:
Originally Posted by VtotheJ View Post
Drone is overrated......let the V8 breathe!
tmf2004 is offline   Reply With Quote
Old 07-29-14, 12:17 PM   #5
PondScum
Driver
Trader Score: (0)
 
Join Date: Jul 2013
Location: CA
Posts: 110
Default

I had a bottle of Sonax Brilliant Shine Detailer from DI that froze in transit (it was frozen solid when it arrived at my front door - not sure how that happened as the winters are mild here, and the product had left a region with freezing temps at least six hours before arriving at my door). I let them know about it and they gave me the option of having a new bottle shipped or credit on my account. Top notch customer service. I've pretty much switched over to ordering all my supplies from them.
PondScum is offline   Reply With Quote
Old 08-14-14, 06:50 AM   #6
Nospinzone
Moderator
Trader Score: (0)
 
Nospinzone's Avatar
 
Join Date: Mar 2007
Location: MA
Posts: 2,386
Default

I didn't even know about this company until I read this thread a few days ago. I was looking to purchase my first DA polisher and other detailing supplies. I had a couple questions and sent them an email. I got an answer back from Reece within minutes. I then had a follow up question and again received an instant response.

But here was the incredible part. I ordered at 12:45 PM on Monday and FedEx delivered the stuff at 1:20 PM on Tuesday. Now I am only about 175 from their location, but still amazing considering I only ordered their standard shipping of $10.50. They had an online coupon for 15% off everything which saved me a lot of money.

I bought the Rupes Duetto polisher and every site I checked sold them for $319, including Detailed Image, but the discount made a big difference.

I will be a regular customer.
__________________
07 LS460 SWB
08 Ferrari 612 Scaglietti
03 HD CVO Screaming Eagle Deuce
Nospinzone is offline   Reply With Quote
Old 08-15-14, 07:48 AM   #7
zmcgovern4
Lexus Champion
Trader Score: (0)
 
zmcgovern4's Avatar
 
Join Date: Jul 2012
Location: IL
Posts: 1,789
AttentiontoDetailingPeoria zmcgovern45
Default

You should also check out their Ask-A-Pro Blog.

Especially the articles by that Zach McGovern guy
__________________

Megan EZ Coilovers|Trunk Lip|Roof Spoiler|Redouts|M2 Axle Back Exhaust|CF Vinyl Interior|GFX Sides
Xenon Depot 6000k HIDs & LEDs|MRR GF07 19x8.5+35/19x10.5+40|Hankook V12 235/35 & 275/30


I <3 Detailing
zmcgovern4 is offline   Reply With Quote
Old 08-15-14, 12:23 PM   #8
Nospinzone
Moderator
Trader Score: (0)
 
Nospinzone's Avatar
 
Join Date: Mar 2007
Location: MA
Posts: 2,386
Default

I did check them out Zach, in fact I read both your review and Brian Guy's review of the Rupes 75E. At the time I didn't realize you were the same guy here. You guys were both very helpful in my selection of polisher. From earlier research I was leaning towards the Flex 3401, but after reading your reviews I felt Rupes would be the best choice for me.

I bought the Rupes Duetto as I thought it would be the best compromise for my use. I will only be doing my wife's car and my cars, and maybe my motorcycle. In fact one of my questions to Reece was whether I could change the back plate so I could use 3" pads, but found out that is not possible.

I bought the medium coarse gel, the fine and the ultra fine along with their corresponding pads. I started on my wife's car (she thinks I put her first, but really I wanted to practice on her car in case I made newbie mistakes ). Really though her car is a 2001 model and better to learn on that car any way. I think I probably should have ordered the coarse gel since her car was more scratched and blemished than I thought. I had to go over several areas multiple times with the medium, and still it is not quite right. However, it does look significantly better than it did.

I haven't gone any further than this step because I re-aggravated an elbow injury and I have to take it easy for a while. Since I am not going to be able to get back to her car for a while, I think I may order it.
__________________
07 LS460 SWB
08 Ferrari 612 Scaglietti
03 HD CVO Screaming Eagle Deuce
Nospinzone is offline   Reply With Quote
Old 08-15-14, 12:23 PM
 
 
 
 
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
20% Off 303! Greg@DI Club Lexus Vendor Marketplace 1 08-18-14 05:40 AM
DI Detailing Day ' 14 Greg@DI Club Lexus Vendor Marketplace 1 05-16-14 12:51 PM
Quick intro... Greg@DI Automotive Care & Detailing 7 01-28-14 09:25 PM
20% Off Blackfire! [exp 9/30] Greg@DI Club Lexus Vendor Marketplace 0 09-26-13 08:38 AM
FREE Shipping + 10% OFF – Celebrate The New DI! Greg@DI Club Lexus Vendor Marketplace 0 04-24-13 09:15 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

All times are GMT -7. The time now is 10:14 PM.

Join ClubLexus
Advertising


Copyright © 2000-2008 Internet Brands, Inc. All Rights Reserved
Privacy Policy | Disclaimer | Terms of Use | JOBS


Get all contact info