Austin,tx: Roll Call
Anti-recommendation is duly noted, thanks for the heads up.
Truth be told I did not end up going to soulspeed; rather, I had the "stealership" (Lexus of Austin) mount, install, and align my tires.
On a slightly unrelated note, I have to say I'm extremely pleased with the Michelin Pilot Sport PS2s for my IS350. Only problem is these tires cost an arm and a leg.
Truth be told I did not end up going to soulspeed; rather, I had the "stealership" (Lexus of Austin) mount, install, and align my tires.
On a slightly unrelated note, I have to say I'm extremely pleased with the Michelin Pilot Sport PS2s for my IS350. Only problem is these tires cost an arm and a leg.
I have them on my F sport wheels(thanks to Outcaster) and recently had to put 2 new rear tires on. Luckily, I was able to get them at 283 a piece from a hookup at Discount.
Enjoy em!
Anyone in the area with an aftermarket exhaust want to meet up, particulary the Tanabe or F-Sport? I'm leaning towards the Tanabe but would prefer to hear it in person first. I stopped by the dealership and they didn't have even one f-sport on the lot, unsurprisingly.
Lexus Champion
Joined: Jun 2008
Posts: 2,162
Likes: 10
From: Dallas, Texas
I first went to Soulspeed for a simple alignment on my F. I, like many of y'all, had heard great things about them and wanted to give them a try. I made an appointment over a week in advance and showed up early for my appointment. The little guy behind the desk decided to tell me he couldn't fit me in anymore even though I had an appointment. He told me to come back in an hour (reschedule things to make it work). When a client takes time to set up an appointment, you make sure you fit that client in, regardless of the type of business you're in. I came back an hour later and they hauled *** in my car around to the back of the shop (I watched the guy take off down the street). After an hour, the car was done and brought back around. I paid and walked out to find that one of my wheel lips was torn up, completely torn up. I take very, very good care of my car and knew it wasn't like that when I brought it in. When I told the guy about it, he said it wasn't his issue and to have a nice day. Needless to say, that left a bad taste in my mouth.
That was the first not so pleasant experience I had with them. The second one began after I ordered my custom set of wheels. I had an appointment time OVER A MONTH in advance and even talked to the manager on the phone about my last experience. He told me I had nothing to worry about. The reason I went back with Soulspeed is because, as I'm sure many of you know, there aren't many custom wheel/tire/alignment shops in the immediate Austin area. I went ahead and had my new tires shipped to Soulspeed ahead of time and they kept them for me (which I sincerely appreciated). I also had my new wheels shipped to their location to make things easier. When the wheels arrived and I showed up at my appointment time, they told me they didn't have any more time to work on my car. Even though I had an appointment time over a month in advance, they told me they were (direct quote from the front desk guy) "too busy with other clients" to mount, balance and put on my new wheels. When I mentioned I had the assurance of the manager this wouldn't happen again, the guy said that "they have better paying, more important clients to deal with." This was infuriating to me (I was still a client who was spending money at this shop), especially when compounded with my previous experience. Instead of rescheduling my appointment, I drove around to the back of the shop and picked up my four wheels and tires. I ended up having another shop in San Marcos install them. I'm sorry, but to tell a client that you're too busy to work with them (especially with an appointment!) and they're not important as other clients is inexcusable. Ever since this time, I refuse to have my car worked on there as well as have any of my sponsors cars worked on.
I have no problem talking about my experience with Soulspeed. I'm sorry about the delayed response, I've been on here spontaneously and don't live in Austin anymore so haven't been back to this section since I posted last.
I first went to Soulspeed for a simple alignment on my F. I, like many of y'all, had heard great things about them and wanted to give them a try. I made an appointment over a week in advance and showed up early for my appointment. The little guy behind the desk decided to tell me he couldn't fit me in anymore even though I had an appointment. He told me to come back in an hour (reschedule things to make it work). When a client takes time to set up an appointment, you make sure you fit that client in, regardless of the type of business you're in. I came back an hour later and they hauled *** in my car around to the back of the shop (I watched the guy take off down the street). After an hour, the car was done and brought back around. I paid and walked out to find that one of my wheel lips was torn up, completely torn up. I take very, very good care of my car and knew it wasn't like that when I brought it in. When I told the guy about it, he said it wasn't his issue and to have a nice day. Needless to say, that left a bad taste in my mouth.
That was the first not so pleasant experience I had with them. The second one began after I ordered my custom set of wheels. I had an appointment time OVER A MONTH in advance and even talked to the manager on the phone about my last experience. He told me I had nothing to worry about. The reason I went back with Soulspeed is because, as I'm sure many of you know, there aren't many custom wheel/tire/alignment shops in the immediate Austin area. I went ahead and had my new tires shipped to Soulspeed ahead of time and they kept them for me (which I sincerely appreciated). I also had my new wheels shipped to their location to make things easier. When the wheels arrived and I showed up at my appointment time, they told me they didn't have any more time to work on my car. Even though I had an appointment time over a month in advance, they told me they were (direct quote from the front desk guy) "too busy with other clients" to mount, balance and put on my new wheels. When I mentioned I had the assurance of the manager this wouldn't happen again, the guy said that "they have better paying, more important clients to deal with." This was infuriating to me (I was still a client who was spending money at this shop), especially when compounded with my previous experience. Instead of rescheduling my appointment, I drove around to the back of the shop and picked up my four wheels and tires. I ended up having another shop in San Marcos install them. I'm sorry, but to tell a client that you're too busy to work with them (especially with an appointment!) and they're not important as other clients is inexcusable. Ever since this time, I refuse to have my car worked on there as well as have any of my sponsors cars worked on.
I first went to Soulspeed for a simple alignment on my F. I, like many of y'all, had heard great things about them and wanted to give them a try. I made an appointment over a week in advance and showed up early for my appointment. The little guy behind the desk decided to tell me he couldn't fit me in anymore even though I had an appointment. He told me to come back in an hour (reschedule things to make it work). When a client takes time to set up an appointment, you make sure you fit that client in, regardless of the type of business you're in. I came back an hour later and they hauled *** in my car around to the back of the shop (I watched the guy take off down the street). After an hour, the car was done and brought back around. I paid and walked out to find that one of my wheel lips was torn up, completely torn up. I take very, very good care of my car and knew it wasn't like that when I brought it in. When I told the guy about it, he said it wasn't his issue and to have a nice day. Needless to say, that left a bad taste in my mouth.
That was the first not so pleasant experience I had with them. The second one began after I ordered my custom set of wheels. I had an appointment time OVER A MONTH in advance and even talked to the manager on the phone about my last experience. He told me I had nothing to worry about. The reason I went back with Soulspeed is because, as I'm sure many of you know, there aren't many custom wheel/tire/alignment shops in the immediate Austin area. I went ahead and had my new tires shipped to Soulspeed ahead of time and they kept them for me (which I sincerely appreciated). I also had my new wheels shipped to their location to make things easier. When the wheels arrived and I showed up at my appointment time, they told me they didn't have any more time to work on my car. Even though I had an appointment time over a month in advance, they told me they were (direct quote from the front desk guy) "too busy with other clients" to mount, balance and put on my new wheels. When I mentioned I had the assurance of the manager this wouldn't happen again, the guy said that "they have better paying, more important clients to deal with." This was infuriating to me (I was still a client who was spending money at this shop), especially when compounded with my previous experience. Instead of rescheduling my appointment, I drove around to the back of the shop and picked up my four wheels and tires. I ended up having another shop in San Marcos install them. I'm sorry, but to tell a client that you're too busy to work with them (especially with an appointment!) and they're not important as other clients is inexcusable. Ever since this time, I refuse to have my car worked on there as well as have any of my sponsors cars worked on.
Driver
Joined: Jun 2008
Posts: 102
Likes: 1
From: Killeen,Texas
I have no problem talking about my experience with Soulspeed. I'm sorry about the delayed response, I've been on here spontaneously and don't live in Austin anymore so haven't been back to this section since I posted last.
I first went to Soulspeed for a simple alignment on my F. I, like many of y'all, had heard great things about them and wanted to give them a try. I made an appointment over a week in advance and showed up early for my appointment. The little guy behind the desk decided to tell me he couldn't fit me in anymore even though I had an appointment. He told me to come back in an hour (reschedule things to make it work). When a client takes time to set up an appointment, you make sure you fit that client in, regardless of the type of business you're in. I came back an hour later and they hauled *** in my car around to the back of the shop (I watched the guy take off down the street). After an hour, the car was done and brought back around. I paid and walked out to find that one of my wheel lips was torn up, completely torn up. I take very, very good care of my car and knew it wasn't like that when I brought it in. When I told the guy about it, he said it wasn't his issue and to have a nice day. Needless to say, that left a bad taste in my mouth.
That was the first not so pleasant experience I had with them. The second one began after I ordered my custom set of wheels. I had an appointment time OVER A MONTH in advance and even talked to the manager on the phone about my last experience. He told me I had nothing to worry about. The reason I went back with Soulspeed is because, as I'm sure many of you know, there aren't many custom wheel/tire/alignment shops in the immediate Austin area. I went ahead and had my new tires shipped to Soulspeed ahead of time and they kept them for me (which I sincerely appreciated). I also had my new wheels shipped to their location to make things easier. When the wheels arrived and I showed up at my appointment time, they told me they didn't have any more time to work on my car. Even though I had an appointment time over a month in advance, they told me they were (direct quote from the front desk guy) "too busy with other clients" to mount, balance and put on my new wheels. When I mentioned I had the assurance of the manager this wouldn't happen again, the guy said that "they have better paying, more important clients to deal with." This was infuriating to me (I was still a client who was spending money at this shop), especially when compounded with my previous experience. Instead of rescheduling my appointment, I drove around to the back of the shop and picked up my four wheels and tires. I ended up having another shop in San Marcos install them. I'm sorry, but to tell a client that you're too busy to work with them (especially with an appointment!) and they're not important as other clients is inexcusable. Ever since this time, I refuse to have my car worked on there as well as have any of my sponsors cars worked on.
I first went to Soulspeed for a simple alignment on my F. I, like many of y'all, had heard great things about them and wanted to give them a try. I made an appointment over a week in advance and showed up early for my appointment. The little guy behind the desk decided to tell me he couldn't fit me in anymore even though I had an appointment. He told me to come back in an hour (reschedule things to make it work). When a client takes time to set up an appointment, you make sure you fit that client in, regardless of the type of business you're in. I came back an hour later and they hauled *** in my car around to the back of the shop (I watched the guy take off down the street). After an hour, the car was done and brought back around. I paid and walked out to find that one of my wheel lips was torn up, completely torn up. I take very, very good care of my car and knew it wasn't like that when I brought it in. When I told the guy about it, he said it wasn't his issue and to have a nice day. Needless to say, that left a bad taste in my mouth.
That was the first not so pleasant experience I had with them. The second one began after I ordered my custom set of wheels. I had an appointment time OVER A MONTH in advance and even talked to the manager on the phone about my last experience. He told me I had nothing to worry about. The reason I went back with Soulspeed is because, as I'm sure many of you know, there aren't many custom wheel/tire/alignment shops in the immediate Austin area. I went ahead and had my new tires shipped to Soulspeed ahead of time and they kept them for me (which I sincerely appreciated). I also had my new wheels shipped to their location to make things easier. When the wheels arrived and I showed up at my appointment time, they told me they didn't have any more time to work on my car. Even though I had an appointment time over a month in advance, they told me they were (direct quote from the front desk guy) "too busy with other clients" to mount, balance and put on my new wheels. When I mentioned I had the assurance of the manager this wouldn't happen again, the guy said that "they have better paying, more important clients to deal with." This was infuriating to me (I was still a client who was spending money at this shop), especially when compounded with my previous experience. Instead of rescheduling my appointment, I drove around to the back of the shop and picked up my four wheels and tires. I ended up having another shop in San Marcos install them. I'm sorry, but to tell a client that you're too busy to work with them (especially with an appointment!) and they're not important as other clients is inexcusable. Ever since this time, I refuse to have my car worked on there as well as have any of my sponsors cars worked on.
I see why you don't like them, also will be mad if they did the same to me. My experience with them was good just like OutCaster but will look for different shop if need any other work done on my car.
Lexus Champion
Joined: Dec 2008
Posts: 1,727
Likes: 2
From: N/A
You know, people say the ISF is rare and they would be right. But most people underestimate how rare it is to see an IS350. When you're roaming around Austin or walking around parking lots and see a 2IS check the badge, 99.99% of the time it'll be an IS250.
I think I've only seen maybe 3 IS350s (and 2 ISFs) ever on the road in Austin - period.