Auto Design!! LED/HID Bulbs
11-20-11, 12:36 PM
#1
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Auto Design!! LED/HID Bulbs
Just FYI,
A few weeks ago I reached out to a company that advertises on this site LED/HID lights, The company name is AUTO DESIGN.
I made contact with Peter....he pm'd me and I placed an order...a few days later I received my order and went to my mechanic whom I have known for many years.....to install all of my new LED/HID bulbs....Upon inspection before we even removed one of the HID 8000 K bulbs...we noticed that it was broken.
I contacted Peter from Auto Design...again I pm'd him off of this site...First he told me that we broke it ourselves while installing, I informed him that in fact the bulb was never taken out of the box!!
He than instructed me to send the bulb back to him....At my expense! and he would replace it...ok cool....
A few days later I get a bulb back, and its the exact same broken bulb that I shipped to him to replace!! Only this time because he did not pack it right, the bulb was in a thousand pieces...At this point I am angry.. not only because of the defective bulb but because this guy has 0 customer service skills....I picked up the phone and called the company that was on the shipping label...JLC Lighting.....Turns out Peter is a middle man.
JLC informed me that they would send me a new bulb right away....that was yesterday...stay tuned..
In the mean time BEWARE OF AUTO DESIGN....and the middle man....go straight to the real company to avoid this aggravation!!
Mike450h
A few weeks ago I reached out to a company that advertises on this site LED/HID lights, The company name is AUTO DESIGN.
I made contact with Peter....he pm'd me and I placed an order...a few days later I received my order and went to my mechanic whom I have known for many years.....to install all of my new LED/HID bulbs....Upon inspection before we even removed one of the HID 8000 K bulbs...we noticed that it was broken.
I contacted Peter from Auto Design...again I pm'd him off of this site...First he told me that we broke it ourselves while installing, I informed him that in fact the bulb was never taken out of the box!!
He than instructed me to send the bulb back to him....At my expense! and he would replace it...ok cool....
A few days later I get a bulb back, and its the exact same broken bulb that I shipped to him to replace!! Only this time because he did not pack it right, the bulb was in a thousand pieces...At this point I am angry.. not only because of the defective bulb but because this guy has 0 customer service skills....I picked up the phone and called the company that was on the shipping label...JLC Lighting.....Turns out Peter is a middle man.
JLC informed me that they would send me a new bulb right away....that was yesterday...stay tuned..
In the mean time BEWARE OF AUTO DESIGN....and the middle man....go straight to the real company to avoid this aggravation!!
Mike450h
Last edited by Mike450h; 11-20-11 at 12:40 PM.
11-20-11, 05:27 PM
#4
Former Sponsor
Yes Im the person who is managing the internet/forums for JLC at discounted price.
I receive the order from CL members then I process it to JLC to have them ship out the package.
The address that you received the bulbs from or returned to is to JLC and not to me.
Im here helping CL members to get better price from JLC products not to scan everyone.
but if you want to "go straight to the real company to avoid this aggravation" go ahead, it will be the same thing except you are paying more for the retail price. Its your choice.
You can check all my posts on the forum, Im here everyday, all day long even weekend to reply all the PM for the members even 3 in the morning. I never reply any PM later than 24hrs except the date when we (JLC) are moving to the new warehouse (start from Nov 1st to Nov 15th). Now if youre saying Im the guy with "0 customer service " then I really have nothing else to say.
Peter
I receive the order from CL members then I process it to JLC to have them ship out the package.
The address that you received the bulbs from or returned to is to JLC and not to me.
Im here helping CL members to get better price from JLC products not to scan everyone.
but if you want to "go straight to the real company to avoid this aggravation" go ahead, it will be the same thing except you are paying more for the retail price. Its your choice.
You can check all my posts on the forum, Im here everyday, all day long even weekend to reply all the PM for the members even 3 in the morning. I never reply any PM later than 24hrs except the date when we (JLC) are moving to the new warehouse (start from Nov 1st to Nov 15th). Now if youre saying Im the guy with "0 customer service " then I really have nothing else to say.
Peter
Last edited by BAUSauto; 11-20-11 at 05:31 PM.
11-20-11, 06:54 PM
#5
Lexus Test Driver
Hard to figure out who to side with, if either on this one, as there isn't enough to chew on. It doesn't sound like the original poster is upset about the communication, it sounds like he is upset with receiving a broken product and then having to pay to have it replaced. Unless it is a written policy of the seller is return at your own expense, I too think that is poor customer service. If I receive something broken and I didn't do anything but open the box, I would expect a new shipment and not have to pay a cent. It would be up to the seller to find out if it was packaged wrong, or a problem with shipping. That would be great customer service!
Last edited by moose66; 11-20-11 at 07:06 PM. Reason: Added text.
11-20-11, 11:25 PM
#7
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I always had a weird feeling about AutoDesign and JLC lighting. I enquired on several occasions about their products but they would not respond to my PMs. Their products say "made in JAPAN" but I wonder how true that is. They look identical to Ebay LED products, with fancy packaging and a name tag. As such, they charge people much more for typical LEDs that should of cost way less. I am pretty sure most of their products are from China, unless they are able to prove that their products are made in Japan. Unlike Garax, PIAA, Philips, I don't really see how JLC can point to more information as to the origin of their products. I know MTEC is made in Taiwan and they are very transparent about that, since they have strict quality control measures and care about suppliers who provide raw materials to them or even manufacture it for them.
I think they need to work on improving customer service and transparency about the products they sell, as I've had no issues with other vendors like RavSpec, CircuitMS, TeamSNS, etc
They all stand behind their products and will do anything they can to ensure a smooth transaction with customers, at least from my experience and from what others have said.
I think they need to work on improving customer service and transparency about the products they sell, as I've had no issues with other vendors like RavSpec, CircuitMS, TeamSNS, etc
They all stand behind their products and will do anything they can to ensure a smooth transaction with customers, at least from my experience and from what others have said.
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11-20-11, 11:34 PM
#8
Former Sponsor
Hard to figure out who to side with, if either on this one, as there isn't enough to chew on. It doesn't sound like the original poster is upset about the communication, it sounds like he is upset with receiving a broken product and then having to pay to have it replaced. Unless it is a written policy of the seller is return at your own expense, I too think that is poor customer service. If I receive something broken and I didn't do anything but open the box, I would expect a new shipment and not have to pay a cent. It would be up to the seller to find out if it was packaged wrong, or a problem with shipping. That would be great customer service!
11-20-11, 11:46 PM
#9
Former Sponsor
Was It between Nov 1st to Nov 15th? If so, please PM me again because I might missed it. I got avg of 10+ PM per day so.... anyways PM me again please. thanks.
Everyone has rights to say or choose anything they like. We are not the only vendor here who sell HIDs LEDs, if you dont feel comfortable buying it from us thats not the problem, you can always find other vendors that will satisfy you. Im just doing my best here to do what im supposed to do, replying PM/threads 7 days a week even weekend like right now @ 12am. Well there is always 1 out of 20 ppl that will complaint about the customer service/products no matter how hard you try to satisfy them, that just how business goes 
I always had a weird feeling about AutoDesign and JLC lighting. I enquired on several occasions about their products but they would not respond to my PMs. Their products say "made in JAPAN" but I wonder how true that is. They look identical to Ebay LED products, with fancy packaging and a name tag. As such, they charge people much more for typical LEDs that should of cost way less. I am pretty sure most of their products are from China, unless they are able to prove that their products are made in Japan. Unlike Garax, PIAA, Philips, I don't really see how JLC can point to more information as to the origin of their products. I know MTEC is made in Taiwan and they are very transparent about that, since they have strict quality control measures and care about suppliers who provide raw materials to them or even manufacture it for them.
I think they need to work on improving customer service and transparency about the products they sell, as I've had no issues with other vendors like RavSpec, CircuitMS, TeamSNS, etc
They all stand behind their products and will do anything they can to ensure a smooth transaction with customers, at least from my experience and from what others have said.
I think they need to work on improving customer service and transparency about the products they sell, as I've had no issues with other vendors like RavSpec, CircuitMS, TeamSNS, etc
They all stand behind their products and will do anything they can to ensure a smooth transaction with customers, at least from my experience and from what others have said.
11-21-11, 12:09 AM
#10
Not to defend him or anything, but I think the point of him being irritated is that he had to pay shipping back to you. That's a big downer on his end, since he received products that were broken.
11-21-11, 12:16 AM
#11
^
Umm, if it's the USPS/Fedex messed up, they should be the ones covering it assuming it was properly insured.
-----------
JLC's made in Japan. I've seen cheap Ebay ones and some in the local stores which are from China; their construction isn't that great when you look at them up close which a picture does not always reveal.
Umm, if it's the USPS/Fedex messed up, they should be the ones covering it assuming it was properly insured.
-----------
JLC's made in Japan. I've seen cheap Ebay ones and some in the local stores which are from China; their construction isn't that great when you look at them up close which a picture does not always reveal.
Last edited by Sango; 11-21-11 at 12:20 AM.
11-21-11, 08:05 AM
#13
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That, and the fact that his first response when told I had received a defective bulb was to blame it on me!!! Here I am over a month after placing the original order....still no bulb!!!
11-23-11, 04:23 PM
#14
Former Sponsor
Hello,
Mike, I apologize for your experience with us at JLC. A new replacement bulb will be sent to you and will be refunding your shipping cost. Peter, will no longer be with us here we've received multiple complaints on his customer service. Please allow me to introduce myself, my name is Eric. We're apart of a new Auto Group - BAUS auto. In short, it is a partnership between JLCLightings and CARBODYKITS.com.
Quick explanation for the name change. We originally wanted something generic, Auto Design, we found it difficult to achieve high SEO and other search engines with such a generic name so hence the name change.
Starting today I personally will be handling all sales and customer service here and will do my best to go above everyone's standards. So for the time being please excuse our 'mess' as our last forum sales rep have left us a small mess to clean up.
We've recently moved to a new 7,000sq ft location
2115 Troy Avenue
South El Monte, CA 91733
Our hours are Monday - Saturday 10am to 6pm
Our direct line is 626-592-3103 / Info@BAUSauto.com.
Mike, I apologize for your experience with us at JLC. A new replacement bulb will be sent to you and will be refunding your shipping cost. Peter, will no longer be with us here we've received multiple complaints on his customer service. Please allow me to introduce myself, my name is Eric. We're apart of a new Auto Group - BAUS auto. In short, it is a partnership between JLCLightings and CARBODYKITS.com.
Quick explanation for the name change. We originally wanted something generic, Auto Design, we found it difficult to achieve high SEO and other search engines with such a generic name so hence the name change.
Starting today I personally will be handling all sales and customer service here and will do my best to go above everyone's standards. So for the time being please excuse our 'mess' as our last forum sales rep have left us a small mess to clean up.
We've recently moved to a new 7,000sq ft location
2115 Troy Avenue
South El Monte, CA 91733
Our hours are Monday - Saturday 10am to 6pm
Our direct line is 626-592-3103 / Info@BAUSauto.com.
11-23-11, 04:30 PM
#15
Former Sponsor
Our panels and bulbs are imported from China. Our more higher end electronics such as slim ballasts and error free ballasts are made in Japan. The manufactures are direct to us. Meaning we import containers in from both Japan and China and make trips out there to over see development and QC every few months.
Prototyping, R&D, as well as customization (retro fits, custom panels, etc) are done in house at our facility. We are open to the public and invite everyone to come check it out during our business hours =).
In addition to automotive lighting we also manufacture home/business indoor & out door LED lighting. And through our recent partnership we will now be able to do Fiberglassing, Carbonfiber (wet, vacuum, "dry vacuum", and auto clave), and REAL carbonfiber interior wraps =).
But first of all, please Private Message me or CALL 626-592-3103 if you were not satisfied with your experience with us for ANY reason. Please have your invoice number or your e-mail address ready.
Thanks,
- Eric
626-592-3103
Prototyping, R&D, as well as customization (retro fits, custom panels, etc) are done in house at our facility. We are open to the public and invite everyone to come check it out during our business hours =).
In addition to automotive lighting we also manufacture home/business indoor & out door LED lighting. And through our recent partnership we will now be able to do Fiberglassing, Carbonfiber (wet, vacuum, "dry vacuum", and auto clave), and REAL carbonfiber interior wraps =).
But first of all, please Private Message me or CALL 626-592-3103 if you were not satisfied with your experience with us for ANY reason. Please have your invoice number or your e-mail address ready.
Thanks,
- Eric
626-592-3103