I ordered some speed sensors from Sewell. Got them in 2 days, as usual with all parts I get from them. Then, I didn't need them. They said to send them back for a refund which I did. I got a confirmed delivery slip for a hair under 2 weeks ago that they recieved it. I still have no refund. Has anyone else had to get refunds through them before? I'd really appriciate that 400 dollars back. I called a week ago and the guy took down my name and order number. Said he would get the refund sent that day. I called on the other day and left a voicemail and no one returned it. I'm starting to get really frustrated. I spent over 2,000 dollars in parts there last year.

 

just keep calling them back, someone will do something about it. i've had an issue with them before.

 

Good to know, thank you. Hmmm...Call from my cell phone over and over again no answer. Call from my house phone is the phone is picked up immediately.

 

Yeah just call them back.

They usually have outstanding service.

Not sure about the service/parts department.

 

Speaking as objectively as possible - one of the biggest challenges my operation faces is working with that "tracking" or "confirmation" of returned parts and not knowing definitively where the shipment was received. I believe in this case, my difficulty was determining yes, they were delivered to "Dallas", but where are they? Who signed for them? What department did they get delivered to? I don't see them so what am I to do?

To Rippaflow, yes I am aware of all your past purchases and I can assure your business is very appreciated. It's Lexus owners like yourself that allow us to serve the Lexus community and be successful at that. If you're upset or disappointed then I myself can only take the blame.

Because of this very instance (not knowing where the parts are), we'll be implementing a new procedure to allow my staff to better communicate with our purchasers - and more importantly will allow us to send you our own FedEx tracking number to insure we can verify the tracking. This system isn't in place yet, but it will be working shortly.

Yes, you're return has been processed. This was completed Tuesday and I hope you already received our email confirmation just minutes after the credit was issued.

Thanks for all the support - Darrel