TM Engineering!!!
i decided not to even open the other bag which is for the rear i said whats the point, and well i hope he wont mind that i opened the bag, he sounds like a real stand up guy, im still trying to find my damn reciept! i still have the box he shipped them in. just a waiting game now.
nothing. hey u know that phone number u pm'd me? i called it and it gave me the same message that the other phone number thats on tm's website so... i almost thought it was the same number u were giving me. left a message, no response yet, patience, i dont wanna blow a radiator cap. anyone? please help! lol this sux.
-roger
-roger
Lexus Champion
Joined: Feb 2004
Posts: 3,070
Likes: 2
From: Tampa, FL
i ordered some steering rack bushings from them a few months ago and took about 2 weeks for me to get them... i got the "we were closed last week" excuse and there was no holiday during those 2 weeks....
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Roger
Cell no.(310)525-0501 if i dont answer, leave a message! please!
thanks again bro.
Driver
Joined: Mar 2005
Posts: 163
Likes: 1
From: TX
Todd was a nice guy in person but his customer service is horrible. If he cannot deliver on his promises then he should not make them in the first place.
Needless to say I can't recommend doing business with him.
My last email to him, unanswered:
Todd, it has been 3 months since your last email. I have emailed you in between with no response. What’s the deal? I understand you are busy, and I have been trying to be patient, but you need to at least communicate with me.
Pole Position
Joined: Dec 2001
Posts: 378
Likes: 0
I've had my vehicle worked on by Todd.
Sadly, I have to agree his customer service skills is truly his downfall.
It is what prevents me from taking my vehicle to him for service again. For me, I was leaving messages and stuck w/ no return phone call. I called to ensure my car was ready to be picked up on the day promised, but got nothing...
He may be busy, as he seems to be a one man shop. But his communication skills are horrible.
Sadly, I have to agree his customer service skills is truly his downfall.
It is what prevents me from taking my vehicle to him for service again. For me, I was leaving messages and stuck w/ no return phone call. I called to ensure my car was ready to be picked up on the day promised, but got nothing...
He may be busy, as he seems to be a one man shop. But his communication skills are horrible.
so i give tm engineering a call today and what luck todd picks up! hooray! but, he tells me he was gonna give me a call back to check the order that was placed, and so he never did. which i had a feeling he wasnt! so.... wtf! im seriously sick and tired of this! this effin' blows! BIG TIME!!!! i seriously just dont know what to do about this!!!???