My supervisor sent me this email today, call your local lexus for further info.



Link for full size: http://i182.photobucket.com/albums/x...54/campain.jpg

 

interesting. I havent heard anyone complain about this, and yet the bumper gap is left unmentioned

 

I saw one post about that awhile back...there wasn't a resolution during that thread, so nice to see something is being done for that guy.

https://www.clublexus.com/forums/rx-...n-problem.html

 

Super. Thanks for finding this. I was thinking of this, too.


Luckily, my VIN isn't in the range.

 

I have been in contact with Lexus customer service on the loose bumper issue. First thing they called the service manager who told me I caused the problem, then they called me. The problem is back on both sides now. Lexus still has my complaint open, no call back yet after initial contact. The impression I got was that they viewed the bumper as a non problem and was caused by customers being rough on the bumper.

 

I have not heard of any problems with the front bumper here at Jm lexus yet.
I will keep you all informed.

 

Lexus customer service called back today (8/27) and advised that they have a fix that was discussed with the service manager at the dealership. Will take the car in next week. More then.

 

By the way, not sure if I posted a thank you to the OP for putting this campaign up here but THANK YOU! We picked up our RX last Saturday and I downloaded the jpg onto my Blackberry and I made the salesman check the VIN to ensure that it didn't fall into these brackets. I would have made them install the fix before taking the car. This was great to have and thanks again for posting (luckily mine was late July, early Aug production with Enform so I missed it by that much ;o).

Congrats on getting somewhere with the bumper fix KC001! Please keep us posted!

Jay

 

Took the car in today (8/31), thought it might be quick but the service agent got us a 2010 RX (900 Miles) loaner. Since the agent told me he had not seen the bumper issue on another 2010, I pointed out the 1 inch gap the loaner had on the passenger side bumper just below the headlight. He said he would have to get that car fixed also. On the way home he called my cell and informed me that the fix on my car would take the rest of the week! Looks like they have to order a new bumper, new clips and get trained by Lexus Corp. on the repair procedure. I still got the impression that the dealership service dept does not recognize this as a real issue. If I had not gone through Lexus Corp Customer Service nothing would have been done. Next update this Friday.

 

I got this letter today. Not sure how to react to it. Probably will mention to the dealer's service department at 10k service, and see what they say. I also got another letter a week earlier happily stating the max payload rating reduced by a whooping 1 lb. With a yellow label to affix on the door. I guess, I'll have to drive on an empty stomach from now on.