RX - 4th Gen (2016-2022) Discussion topics related to the 2016 and up RX350 and RX450h models

Touch Free Rear Door Issues

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Old 12-01-17, 10:13 AM
  #151  
Jiggz858
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Originally Posted by ravenuer
Why thanks! I've been standing there waiting for the PBD to close and lock, then I'd lock the rest of the doors!
You're welcome. Although it states that it's a touchless PBD, in reality you can put or lay your middle three fingers on top of the "L" and it will still open. You don't necessarily have to hold the palm of your hand above it. The main thing is that you keep your hand above the top of the "L" for at least 2~3 secs. There is a dealer only adjustment for the PDB sensitivity, i.e. Low (default), Med and High. On my 5K check up this is one of the adjustments I need to make from Low to Med and the other is the turn signal blinker speed from 3 to 5 per sec.
Old 12-02-17, 03:04 AM
  #152  
JSracer
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Originally Posted by Jiggz858
You're welcome. Although it states that it's a touchless PBD, in reality you can put or lay your middle three fingers on top of the "L" and it will still open. You don't necessarily have to hold the palm of your hand above it. The main thing is that you keep your hand above the top of the "L" for at least 2~3 secs. There is a dealer only adjustment for the PDB sensitivity, i.e. Low (default), Med and High. On my 5K check up this is one of the adjustments I need to make from Low to Med and the other is the turn signal blinker speed from 3 to 5 per sec.
was the low to med a good improvement ?? might get that done when i take delivery. thanks !!
Old 12-02-17, 03:35 AM
  #153  
ggebhardt
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Mine seems overly sensitive and I have to be quite careful about leaning on the back of the vehicle while trying to dry it after a wash.
Old 12-02-17, 04:27 AM
  #154  
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Originally Posted by ggebhardt
Mine seems overly sensitive and I have to be quite careful about leaning on the back of the vehicle while trying to dry it after a wash.
did you have yours changed or is it still on low ?? my overnight test drive we had a hard time getting the feature to work.
Old 12-02-17, 07:41 AM
  #155  
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Originally Posted by JSracer
did you have yours changed or is it still on low ?? my overnight test drive we had a hard time getting the feature to work.
Not sure what it is set at by the factory, I have never changed or had it changed. Has always worked well for me but I do admit that I forget about it and use the soft button about the tag 99% of the time. Last times my truck opened with the sensor was while washing or waxing.
Old 12-02-17, 09:05 AM
  #156  
gadgetman1
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Originally Posted by ggebhardt
Not sure what it is set at by the factory, I have never changed or had it changed. Has always worked well for me but I do admit that I forget about it and use the soft button about the tag 99% of the time. Last times my truck opened with the sensor was while washing or waxing.
Look deep into your settings menus. I remember seeing that adjustment listed. I would go dig up the path on my own, but it’s in the shop. I’ve actually activated my hatch while waxing the car also. Having said that, I wouldn’t change the settings based on accidentally opening while working around the sensor. Mine was so hit-or-miss opening, that I learned to lay the heal of my palm on the top of the “L”. It works every time now.
Old 12-02-17, 09:44 AM
  #157  
Nail34
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Originally Posted by JSracer
was the low to med a good improvement ?? might get that done when i take delivery. thanks !!
Standard is low, being conservative I had it changed to med and that wasn't much of a change so I went to high and that was fine, not overly sensitive.
Don't forget, everybody's touch sensitivity is slightly deferent, so I think it is better to wait until and see if low works for you. If you are not happy, just ask the dealer change it.

Last edited by Nail34; 12-02-17 at 09:52 AM. Reason: added comment
Old 12-31-17, 09:58 AM
  #158  
StephP
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Default Touch free power rear door not working on new Lexus

I picked up my new 2017 Lexus RX 350 yesterday and the touch free feature of the rear door is not working. No one at the dealership could get it to work. I am supposed to bring it back in so it can be evaluated by the service department. My concern is that there could be too much deconstructing of my new vehicle. Anyone have this issue and how was it resolved?
Old 12-31-17, 12:53 PM
  #159  
garyclee
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Originally Posted by StephP
I picked up my new 2017 Lexus RX 350 yesterday and the touch free feature of the rear door is not working. No one at the dealership could get it to work. I am supposed to bring it back in so it can be evaluated by the service department. My concern is that there could be too much deconstructing of my new vehicle. Anyone have this issue and how was it resolved?
Make sure it is turned on - it can be found in the PBD (Power Back Door) settings in the instrument cluster. I believe the nav screen only allows you to change the opening height.

Also, the sensor is located on the upper part of the emblem, so try actually touching the upper part of the emblem. I know this destroys the point of the touch free, however this always works for me.
Old 12-31-17, 02:12 PM
  #160  
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Originally Posted by StephP
I picked up my new 2017 Lexus RX 350 yesterday and the touch free feature of the rear door is not working. No one at the dealership could get it to work. I am supposed to bring it back in so it can be evaluated by the service department. My concern is that there could be too much deconstructing of my new vehicle. Anyone have this issue and how was it resolved?
I would be VERY concerned & angry with that dealership. Checking all features & showing you how to work them is part of the delivery process. Clearly, they failed. Good luck!
Old 02-01-18, 09:15 AM
  #161  
GoHuskers
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This touch-less feature is annoying, never works once for me...I just use the button above the license plate and it never failed me.

Last edited by kitlz; 02-01-18 at 05:49 PM. Reason: language
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Old 02-01-18, 09:37 AM
  #162  
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It works every time and never had problem with mine. When my hands are full, even work with shoulder or elbow.
Old 02-01-18, 02:16 PM
  #163  
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Originally Posted by Elation
You won’t be able to reach those unless you are 7’ tall anyway lol.

Today I learned the touchless sensor won’t work when it’s wet.
I parked the car at Costco and tried to open it and it wouldn’t work. The emblem was wet from melted snow on road.
When I got home and parked, it worked fine. No moisture on emblem at that time.
I didn’t wipe it, the road was dried and so it didn’t get wet on the way home.
Mine works perfectly fine when wet or even when it is covered by snow. Might have to do with your sensitivity settings?
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Old 02-02-18, 03:33 AM
  #164  
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Originally Posted by ericsan13
Mine works perfectly fine when wet or even when it is covered by snow. Might have to do with your sensitivity settings?
was your setting changed or still default ??
thanks
Old 02-04-18, 04:21 PM
  #165  
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Originally Posted by JSracer
was your setting changed or still default ??
thanks
Still default


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