Underwhelmed with 5000 mile service.
#31
No, I don't play soccer!
At four years I can tell you my maintenance cost to date has been far below $900. Lexus bucks help defray the cost but still, it's been nowhere near that amount. No doubt it's because my SA scrutinizes the service I request and takes out the unnecessary stuff. That's the way to go. BTW, both my SA and the tech who usually works on my RXh have RXs. No problem with knowledge there.
#32
At four years I can tell you my maintenance cost to date has been far below $900. \ No doubt it's because my SA scrutinizes the service I request and takes out the unnecessary stuff. That's the way to go. BTW, both my SA and the tech who usually works on my RXh have RXs. No problem with knowledge there.
Anita - We had great SA for our current ES - 180K miles. He did same as your SA. Always would eliminate work not needed, no extra add ons. He was let go in a "reorganization". Have been looking for a better experience since.
#33
Lexus Champion
I just had our '13 RX in for the 5k service. "Rotate Tires" and "Lexus World Class Inspection" were listed as two separate items...
#34
At four years I can tell you my maintenance cost to date has been far below $900. Lexus bucks help defray the cost but still, it's been nowhere near that amount. No doubt it's because my SA scrutinizes the service I request and takes out the unnecessary stuff. That's the way to go. BTW, both my SA and the tech who usually works on my RXh have RXs. No problem with knowledge there.
#35
No, I don't play soccer!
lamar, I don't know what other dealers do. My SA has a few techs she works with including one or two she trains. She always tells them to take care of my RXh. Many of them have been around for 10+ years. She's been there 20+ years.
#36
Intermediate
Thread Starter
#38
Lexus Champion
I think the OP is expecting way too much. The Service Dept and Sales Dept are separate....the SA really doesn't care how you like your vehicle, he/she is there to write you up and get the vehicle in and out as soon as possible.
I've had my two Lexus' to four different dealerships for service (two while travelling) and all the experiences were very good. Maintenance on a Lexus is pretty minimal....I always skip the standard service pkgs they offer at various mileages....most of the stuff is inspection which they will do anyway when you do the oil/filter changes. I really don't want/need a bunch of hand holding....I just want to buy the vehicle at a fair price and have it serviced with minimal hassle.
I've had my two Lexus' to four different dealerships for service (two while travelling) and all the experiences were very good. Maintenance on a Lexus is pretty minimal....I always skip the standard service pkgs they offer at various mileages....most of the stuff is inspection which they will do anyway when you do the oil/filter changes. I really don't want/need a bunch of hand holding....I just want to buy the vehicle at a fair price and have it serviced with minimal hassle.
#39
Intermediate
Thread Starter
You had to be there to see the SA's attitude about even writing up the questions we had.
My daughter recently took her Prius in for the 5000 mile service and she was greeted by name and welcomed to the dealership.
I spoke with a Toyota SA here in Napa and he seemed very interested in doing the service work on the Lexus and spoke at length about what he could and could not do. The 10K service is included in the purchase price of our RX so we will be taking it to the Lexus dealer for that service but after that we will be giving the Toyota dealer a try.
If my wife and I have questions about how our RX works or should work we will ask the question here and go from there.
My daughter recently took her Prius in for the 5000 mile service and she was greeted by name and welcomed to the dealership.
I spoke with a Toyota SA here in Napa and he seemed very interested in doing the service work on the Lexus and spoke at length about what he could and could not do. The 10K service is included in the purchase price of our RX so we will be taking it to the Lexus dealer for that service but after that we will be giving the Toyota dealer a try.
If my wife and I have questions about how our RX works or should work we will ask the question here and go from there.
#40
IIRC my first service at Lexus of Concord was a bit daunting. Regardless of your appointment time it is basically first come, first served. I will say though that after my Lexus was written up and taken in for service it was brought back to me less than an hour later. You might consider next time skipping the free car wash. With that out of the way they will expedite your Lexus. I have since had several competent Service Advisor's for subsequent service.
I for one have received excellent service from them.
I for one have received excellent service from them.
http://www.contracostatimes.com/News...ft-and-racial#
http://www.courthousenews.com/2014/04/28/67366.htm
#41
Intermediate
Thread Starter
I also saw this on the news this morning. I don't think is necessarily says anything about the service department and I did not have a bad sales experience there. It will be interesting to see how this plays out in court but after the initial press interest it will probably be difficult to follow as the coverage of any resolution will be nil.
We won't be purchasing another Lexus for a few years anyway and will probably start the dealer shopping experience all over again. If these allegations prove to be true it would probably move Lexus of Concord to the bottom of my list. Maybe there will be a Lexus of Napa by the time we purchase our next vehicle.
We won't be purchasing another Lexus for a few years anyway and will probably start the dealer shopping experience all over again. If these allegations prove to be true it would probably move Lexus of Concord to the bottom of my list. Maybe there will be a Lexus of Napa by the time we purchase our next vehicle.
#42
Instructor
Well this ran in the local newspaper today and it sure tarnishes that dealership. Just found one of the plaintiff's business card in my secret compartment with the manuals:
http://www.contracostatimes.com/News...ft-and-racial#
http://www.courthousenews.com/2014/04/28/67366.htm
http://www.contracostatimes.com/News...ft-and-racial#
http://www.courthousenews.com/2014/04/28/67366.htm
Ray A.
#43
Moderator
Cflutist - that first oil change from Lexus is free!
#44
FYI, for your 10K service, ask for a loaner. It is included as part of the service! I didn't know this little fact when I brought my very first Lexus for its first 1K check-up service. Just be sure to let them know ahead of time, when you schedule the work to be done. You can even ask for a specific model you'd prefer to have. They may not have it, but they will go out of their way to get it. When my RX was in for service, I asked for a '14 IS250 AWD instead of another RX to drive.
Requested Arrangement: Loaner/Rental vehicle
Does one have to pay for the loaner? How much?I live in the SF Bay area. I wonder if that makes a difference.
#45
No, I don't play soccer!
elba123, loaners are provided at no charge though some request that you replace the gas you use. The 10K is minor service, mostly check this and that with an oil change. I doubt you'll be there for more than an hour. Dealers usually reserve loaners for major services three or more hours long. Yours seems to be more liberal. Just realize other people might have the same idea about getting a loaner. You could wind up with a rental car instead.