Why Choose Lexus?
Lexus Test Driver
Joined: Aug 2011
Posts: 1,068
Likes: 11
From: California
Because Lexus is the "Vanilla" of the luxury brands.
Some consider it as a weakness since the brand loses its Exclusivity
however, when it comes to trade-in/resale value your Lexus is King!
WE as a family have owned Bimmers, Mercs and Land Rovers.
when it comes to maintenance or lack there of, nothing comes close to a Lexus vehicle.
Some consider it as a weakness since the brand loses its Exclusivity
however, when it comes to trade-in/resale value your Lexus is King!
WE as a family have owned Bimmers, Mercs and Land Rovers.
when it comes to maintenance or lack there of, nothing comes close to a Lexus vehicle.
Thread Starter
Driver
Joined: Aug 2012
Posts: 119
Likes: 8
From: Ontario
Good testimonial, markrivers. You share the feeling of lots of Lexus owners. Thanks.
CL Community Team
Joined: Feb 2001
Posts: 3,864
Likes: 393
From: Ohio
Many "luxury" cars were designed for performance. One of the goals of the Lexus brand was reliability, which most people value highly and which accounts for the reputation of Lexus and for the great loyalty of owners.
Nothing says I love this car like "it's never in the shop."
Nothing says I love this car like "it's never in the shop."
Lexus Test Driver
Joined: Dec 2009
Posts: 1,146
Likes: 7
From: AZ
I am one of Lexus' perfect scenario customers. I have purchased Toyota vehicles for years and it was time to move up a notch. Lexus was my first choice but I decided to look around as long as I was spending this much money. Did not want a sporty ride, I was after quiet,comfortable and reliable. It was real hard after being with Toyota and their stellar reliability for so long, to try another brand. Plus a few other items did come into play like features and interior quality.Two years later it was the right choice and I have no regrets.I am a "Lexus for Life' person.
Pole Position
Joined: May 2009
Posts: 2,838
Likes: 26
From: GA
Thread Starter
Driver
Joined: Aug 2012
Posts: 119
Likes: 8
From: Ontario
Panyo64, Lexus should make you their poster person!!! If that's not brand loyalty, I don't know what is
Thread Starter
Driver
Joined: Aug 2012
Posts: 119
Likes: 8
From: Ontario
Driver School Candidate
Joined: Mar 2012
Posts: 22
Likes: 0
From: Ohio
I chose Lexus because of perceived reliability and also cheaper service. I have always had European cars before and still have a Mercedes GL350. Thinking of trading that in for the RX450h. The European cars are definitely more fun to drive, but now I a place more emphasis on long term reliability and less expensive service visits.
Thread Starter
Driver
Joined: Aug 2012
Posts: 119
Likes: 8
From: Ontario
In Canada, BMW offers free service and maintenance for 4 years. That is significant especially if you compare it to other manufacturers who require you to have maintenance checkups, oil and filter change, etc. every quarter. I had had BMWs before my first RX and had saved a lot on maintenance cost. The BMW units I leased (4 of them over 12 years), had been problem-free and had spent nil on maintenance. The only expense I had was a replacement of a flat tire not covered under warranty. The BMW dealership I dealt with was 5-star on customer service and that helped a lot, too.
Instructor
Joined: Nov 2011
Posts: 787
Likes: 52
I chose Lexus because of perceived reliability and also cheaper service. I have always had European cars before and still have a Mercedes GL350. Thinking of trading that in for the RX450h. The European cars are definitely more fun to drive, but now I a place more emphasis on long term reliability and less expensive service visits.
The price of service is my only complaint with Lexus. We were quoted nearly $400 for the 15K service on our previous RX that included only 1 new key battery, tire rotation, alignment "check" and a bunch of items to be inspected (no work or parts). The service manager said "we price shop all the premium brands, and we are competitive". I'm not sure what "premium brands" they shop, since all of the German mfgs include FREE service (see below). I guess that means Infiniti also gouges, since they are the only other "premium brand" I know of that doesn't include free service.In Canada, BMW offers free service and maintenance for 4 years. That is significant especially if you compare it to other manufacturers who require you to have maintenance checkups, oil and filter change, etc. every quarter. I had had BMWs before my first RX and had saved a lot on maintenance cost. The BMW units I leased (4 of them over 12 years), had been problem-free and had spent nil on maintenance. The only expense I had was a replacement of a flat tire not covered under warranty. The BMW dealership I dealt with was 5-star on customer service and that helped a lot, too.
CL Community Team
Joined: Feb 2001
Posts: 3,864
Likes: 393
From: Ohio
I'm still trying to figure out how "perceived reliability" differs from regular reliability.
How does one become aware of a car's reputation for reliability other than from generally accepted surveys? After all, I have a friend whose Land Rover looks reliable.
How does one become aware of a car's reputation for reliability other than from generally accepted surveys? After all, I have a friend whose Land Rover looks reliable.
Pole Position
Joined: Dec 2011
Posts: 254
Likes: 2
From: Irvine, CA - Madrid, ES
Gentlemen, if you would like to share why you chose a Lexus... here's the right way to say it 
http://www.lexus-global.com/ownerStories/index.html
http://www.lexus-global.com/ownerStories/index.html