Bluetooth phone speaker quality (merged threads)
Pole Position
Joined: May 2013
Posts: 2,899
Likes: 841
From: Idaho
It was excellent in my 2013 RX with the much-maligned Blackberry as well. It only went in the toilet when I moved to an iPhone. There are two players in this technology, the car manufacturer and the phone manufacturer. Having seen it go from excellent to crap in the same car simply by changing phones, I have a different perception of where the problem lies.
Driver School Candidate
Joined: May 2014
Posts: 3
Likes: 0
From: FL
RE: Bluetooth volume
I recently purchased a 2013 RX450h to replace my 2008 RX400h. My wife drives a 2009 GS350. In my previous Lexus the speaker phone had great quality and so does the GS350. The new RX sounds like a cheap toy. Very tinny and the quality of the sound is poor making it difficult, sometimes, to understand what the other party is saying.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.
Rookie
Joined: Nov 2005
Posts: 79
Likes: 0
From: ON
When I have loaners from Lexus the BT quality is fine but in both my (now traded in) 2013 GS350 and my wife's 2013 RX450h the BT sounds like you are underwater. So it isn't my phone and I have used two different iPhones and three different Blackberries in these cars.
Driver
Joined: Dec 2014
Posts: 129
Likes: 1
From: OR
I've had my new 2015 RX 350 for about 10 days now and have only made a few phone calls (to the same person each time) and the sound quality is very good. I also asked the person on the other end how it sounds and they said "good", almost the same as if I was using the phone by itself. I thought I'd seen something somewhere that noted something like "enhanced bluetooth" so perhaps this is why it sounds good to me.
Lexus Test Driver
Joined: Aug 2011
Posts: 1,068
Likes: 11
From: California
Moderator
Joined: May 2012
Posts: 1,263
Likes: 15
From: Florida
My 2015 RX450h iPhone 6 connection, through my Bluetooth, is very tinny when compared to every other Lexus I've owned. Perhaps because this is the first one without avMark Levinson radio?
When calling out the other party hears us very clearly so the car microphone works fine.
It's also the worst sound quality (though the car speakers) even when compared to our recent 2014 Fords and current 2015 Nissan Leaf.
When calling out the other party hears us very clearly so the car microphone works fine.
It's also the worst sound quality (though the car speakers) even when compared to our recent 2014 Fords and current 2015 Nissan Leaf.
Driver School Candidate
Joined: Aug 2017
Posts: 1
Likes: 0
From: TX
poor bluetooth phone quality on new phone
I have a Lexus 350RX 2013. I just got a new phone and paired it 2 days ago with my Lexus bluetooth. The call quality is horrible on incoming calls. My previous Android phone worked great. Now all calls are garbled. What can I do to adjust the call quality on my bluetooth?
Driver School Candidate
Joined: Aug 2020
Posts: 1
Likes: 0
From: AZ
Bluetooth phone call sound is bad
I recently purchased a 2013 RX450h to replace my 2008 RX400h. My wife drives a 2009 GS350. In my previous Lexus the speaker phone had great quality and so does the GS350. The new RX sounds like a cheap toy. Very tinny and the quality of the sound is poor making it difficult, sometimes, to understand what the other party is saying.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.
1st Gear
Joined: Jul 2013
Posts: 1
Likes: 0
From: VA
Lexus phone soeaker
I recently purchased a 2013 RX450h to replace my 2008 RX400h. My wife drives a 2009 GS350. In my previous Lexus the speaker phone had great quality and so does the GS350. The new RX sounds like a cheap toy. Very tinny and the quality of the sound is poor making it difficult, sometimes, to understand what the other party is saying.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.
I asked the dealership to check it out and they advised me that the bluetooth phone speaker sound is normal for the 2013 RX's. I got hold of a salesperson and we went to a 2013 RX350, hooked up the bluetooth, and sure enough, the quality was anything that you would expect from a Lexus product.
I love everything about the car except for the speakerphone, which I find to be irritating. I wrote a letter to the VP of Lexus at Toyota in California. They passed it off to the Customer Satisfaction Department, who in turn called me to discuss the issue. They had checked with the dealership to see what was done (which was everything I had done.) The radio, CD/DVD quality is excellent. It appears as though the speakerphone uses one speaker, while other audio uses multiple speakers.
The Customer Satisfaction person advised me that if they get enough complaints about the issue, they would probably look into it and might even initiate a change and update for those with the issue.
I opened this forum in the hopes that those of you with 2013 RX's that used the bluetooth phone system will call and register a concern. Their number is 1-800-255-3987, option 2 on the menu.
I would like to hear from others that have used the 2013 RX bluetooth speakerphone and what they think of the quality.