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One thing that I did notice on this latest round of car purchases was that dealerships now have internet sales managers. These are people that can work deals with potential customers that are shopping multiple dealerships. I found that these sales people were very helpful and they produced some great pricing for me from a dealership without the usual locked in a cubicle routine.
That's who I bought my new 2012 from. My initial inquiry moths ago was on a CPO, however, when I visited the dealership (my previous sale rep left a couple years ago) I met the Internet Sales guy and struck up a 'relationship' with him. So, even though I went more brick and mortar over the months I still dealt with the internet guy.
you do know it is the sales manager who signs the paper and grant a sale right? a customer is always dealing with the sales manager(s) other than that is just the matter of experiences from salesperson(s)
The salesperson didn't show up for the appointment we had made to test drive a new RX so the sales manager stepped in and did the deal with us. Needless to say the salesperson is no longer at the dealership.