Rear quarter window exterior molding fell off RX330
#31
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valflopez
Good news. Last week I called Lexus USA Coporate office's Customer Service and mentioned to them about L Shape trim that fell off from my Lexus Rx330.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
#33
Lexus Test Driver
Good news. Last week I called Lexus USA Coporate office's Customer Service and mentioned to them about L Shape trim that fell off from my Lexus Rx330.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
What year is yor RX and how many miles do you have on it? Congratulations on getting Lexus to cover this "defect". Yes, folks, it's a defect, plain and simple! No window moulding should be falling off in less than six years.
#34
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#36
Lexus Test Driver
#37
Driver School Candidate
Dear, do you mind posting the Corporate's phone number that you called.
Good news. Last week I called Lexus USA Coporate office's Customer Service and mentioned to them about L Shape trim that fell off from my Lexus Rx330.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
#39
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Posts: n/a
Good news. Last week I called Lexus USA Coporate office's Customer Service and mentioned to them about L Shape trim that fell off from my Lexus Rx330.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
I told them that I believe it is a factory defect and it is to be replace with no cost from the Lexus owners. They told that they will review my claim. After 3 days Customer Service called me and said that my request was granted. I can bring my car to Lexus Las Vegas dealer to install the complete Quarter Door assembly at no cost. Today 5/17/10 it was installed and looks great again.
It could be a case to case basis. What I did I talked to them nicely and they listen. Be patient and talk calmly. Good luck.
Seems it is a common issue. Can someone get the TSB for it?
#40
There is no TSB for this. If you are under any warranty you should only need to take it by the dealership and show them the problem. However, if you are out of warranty one needs to call Lexus Customer Service and tell them that the window trim came off their vehicle and hope that will get some action.
If you are just trying to get this addressed before the trim piece comes off... good luck getting Lexus or the dealers to budge.
I will post a picture or two when I have a moment which shows how the trim piece is held in by just a couple pins and some two-sided tape.
#41
If you were within the warranty period, they would replace it. Other than that, sorry. The failure rate was probably not significant and therefore no TSB was isued.
#42
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#43
#44
Lexus Test Driver
Easy to find the part from those links. I have the same problem. So glad I can get the part myself. The dealership says they actually outsource company to come in to do the install. If I can I will just take the plastic piece off and silicone it myself.
#45