NX Electronics Bug - Infotainment Display, Sound, and Lock-up Issues (Merged Thread)
Thread Starter
Driver
Joined: Feb 2014
Posts: 134
Likes: 4
From: Colorado
NX Electronics Bug - Infotainment Display, Sound, and Lock-up Issues (Merged Thread)
Anyone else having this problem?
So driving down the road, and I cant change the radio volume on the steering wheel. Also cant change the volume with the radio volume ***. Cannot turn off the radio power, Touch controller is dead, wont do anything, no buttons work (except the ac/heat). The Nav is stuck showing the road my house is on, not the location I am currently at 8 miles away. Nothing works (except the radio is still playing) - Nothing can be changed, cant do anything.
Park --- turn the car off --- turn the car back on - everything is back to normal and working properly.
This has happened to me 3 times now since Thursday (6 days ago).
Am I the only one so far? I have a video of it, but not sure if it will load here.
So driving down the road, and I cant change the radio volume on the steering wheel. Also cant change the volume with the radio volume ***. Cannot turn off the radio power, Touch controller is dead, wont do anything, no buttons work (except the ac/heat). The Nav is stuck showing the road my house is on, not the location I am currently at 8 miles away. Nothing works (except the radio is still playing) - Nothing can be changed, cant do anything.
Park --- turn the car off --- turn the car back on - everything is back to normal and working properly.
This has happened to me 3 times now since Thursday (6 days ago).
Am I the only one so far? I have a video of it, but not sure if it will load here.
Lexus Test Driver
Joined: Feb 2003
Posts: 1,232
Likes: 1
From: Lake Worth, FL
sorry to hear this.
The system occasionally could "HANG", like any computer system, it may need a "REBOOT", by pressing ans holding the VOLUME/POWER **** till the screen goes blank and then resets...
try that, otherwise take it in for Service ASAP!!!
The system occasionally could "HANG", like any computer system, it may need a "REBOOT", by pressing ans holding the VOLUME/POWER **** till the screen goes blank and then resets...
try that, otherwise take it in for Service ASAP!!!
Thread Starter
Driver
Joined: Feb 2014
Posts: 134
Likes: 4
From: Colorado
Thanks, I will try this if it happens again. It has happened 3 times in 6 days that I have had the vehicle so far, the first time was on the drive home from the dealership, again over the weekend, and again this morning. Its weird, you don't realize it of course until you try to do something with the radio/nav/computer etc. - the screen is frozen to somewhere earlier in your drive and nothing works except AC/heat.
Pole Position
Joined: Jan 2010
Posts: 260
Likes: 4
From: WA
Thanks, I will try this if it happens again. It has happened 3 times in 6 days that I have had the vehicle so far, the first time was on the drive home from the dealership, again over the weekend, and again this morning. Its weird, you don't realize it of course until you try to do something with the radio/nav/computer etc. - the screen is frozen to somewhere earlier in your drive and nothing works except AC/heat.
You should take it to dealer ASAP.
The pursuit of F
Joined: Jul 2006
Posts: 8,296
Likes: 303
From: Toronto, Canada
Certain early '14 IS models had similar freezing issues apparently resolved with a software update. If other owners so far have not reported the issue, yours could be an isolated issue. I will certainly report on mine in a couple weeks once I use the system.
Thread Starter
Driver
Joined: Feb 2014
Posts: 134
Likes: 4
From: Colorado
Thanks. Already notified the dealer and sent them a video of it. Of course they have only sold 6 NXs so far and this is the first they have heard of it.
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Pole Position
Joined: Jan 2010
Posts: 260
Likes: 4
From: WA
I brought to dealer, but the technician couldn't reproduce the problem, the battery technician also tested then battery, still couldn't figure out the problem.
Since there are other rattle issues, I'm tired of this car,and trade in for a mercedes.
Since there are other rattle issues, I'm tired of this car,and trade in for a mercedes.
Driver School Candidate
Joined: Jul 2014
Posts: 31
Likes: 1
From: Alberta, Canada
That's a pretty serious move to be tired of the NX that quickly and trade it in for a Mercedes.
The NX 200t I test drove didn't have any rattling (and this was in cold weather too - when plastic components are prone to squeaking more). It is unfortunate that your's had issues. Hopefully the Mercedes will work out better for you.
Thread Starter
Driver
Joined: Feb 2014
Posts: 134
Likes: 4
From: Colorado
That's a pretty serious move to be tired of the NX that quickly and trade it in for a Mercedes.
The NX 200t I test drove didn't have any rattling (and this was in cold weather too - when plastic components are prone to squeaking more). It is unfortunate that your's had issues. Hopefully the Mercedes will work out better for you.
Driver School Candidate
Joined: Jul 2014
Posts: 31
Likes: 1
From: Alberta, Canada
Lexus services are usually known to be great, so I'm confident they can deal with most rattling issues that comes up in the NX.
Pole Position
Joined: Jan 2010
Posts: 260
Likes: 4
From: WA
Rattle in RX and ES happened in cold weather, but CT happened in HOT weather.
CT noise is like squeezing some plastic in the console.
Lexus can't fix this kind of issue, believe me, they can only make things worse.
Intermediate
Joined: Jul 2011
Posts: 273
Likes: 21
From: Ohio
Instructor
Joined: Jun 2007
Posts: 901
Likes: 418
From: Ontario
My first (08) RX had a persistent rattle in the sun roof. After many months of trying to fix that, including replacing the cartridge twice and eventually breaking other trim pieces being removed to try to fix the problem, I complained loudly. They told me to bring in the '08 and take a brand new '09. This is the differentiator for me. The '09 has been exceptional and I often wonder why I'm thinking of trading it. Other than some of the tech features, there is absolutely nothing wrong with it.