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The Key Car is part of a "package" that can be purchased on any model NX
The package is called :
LEXUS DIGITAL KEY,* SMARTACCESS* CARD KEY, AND WIRELESS CHARGER*
It costs $450 on all NX models when purchased with the initial car buy. It is not clear whether or not this package or elements of the package can be added separately to the NX as an after purchase
The Key Car is part of a "package" that can be purchased on any model NX
The package is called :
LEXUS DIGITAL KEY,* SMARTACCESS* CARD KEY, AND WIRELESS CHARGER*
It costs $450 on all NX models when purchased with the initial car buy. It is not clear whether or not this package or elements of the package can be added separately to the NX as an after purchase
YMMV,
MidCow3
digital key = worthless
smart access card key = a battery a month
wireless charger = worthless
I sent a letter to the CEO asking for a refund on this package and have not received a response.
The Key Car is part of a "package" that can be purchased on any model NX
The package is called :
LEXUS DIGITAL KEY,* SMARTACCESS* CARD KEY, AND WIRELESS CHARGER*
It costs $450 on all NX models when purchased with the initial car buy. It is not clear whether or not this package or elements of the package can be added separately to the NX as an after purchase
YMMV,
MidCow3
Thanks - I figured it was part of a package we didn't get.
It seemed Lexus added this package without thorough testing it, especially the iterative testing with the key fob, door memory and phone smart apps. This has been a problem with NX users since day one and some of the issues but not all were corrected with a software upgrade a couple of months ago.
Your opinions:
(1) digital key worthless - depends on what other access methods/memory functions/apps you are trying to activate at the same time. When you try to make every possible option active at once the Lexus systems don't know what to do and they get confused. Poor Lexus programming and integration testing. Keep it simple and it will work.
(2) smart access card key = a battery a month ... you might have an issue with your particular key and should talk to your dealer about replacement.
(3) wireless charger worthless - works fine if you don't use a case. some problems with IPhone13 not sure it is worthless just doesn't universally work with all phones, especially those that are in protective cases.
I seriously doubt you will get a response to your CEO letter. If it helped you to alleviate your frustration great, it will save you a visit or two to your psychologist
Peace and goodwill
YMMV,
MidCow3
P.S. - This package is included in my "loaded" NX but I probably will not use most of the features. This is a prime example of the millennials and letter generations misusing technology to solve a problem that did not exist.
It seemed Lexus added this package without thorough testing it, especially the iterative testing with the key fob, door memory and phone smart apps. This has been a problem with NX users since day one and some of the issues but not all were corrected with a software upgrade a couple of months ago.
Your opinions:
(1) digital key worthless - depends on what other access methods/memory functions/apps you are trying to activate at the same time. When you try to make every possible option active at once the Lexus systems don't know what to do and they get confused. Poor Lexus programming and integration testing. Keep it simple and it will work.
(2) smart access card key = a battery a month ... you might have an issue with your particular key and should talk to your dealer about replacement.
(3) wireless charger worthless - works fine if you don't use a case. some problems with IPhone13 not sure it is worthless just doesn't universally work with all phones, especially those that are in protective cases.
I seriously doubt you will get a response to your CEO letter. If it helped you to alleviate your frustration great, it will save you a visit or two to your psychologist
Peace and goodwill
YMMV,
MidCow3
P.S. - This package is included in my "loaded" NX but I probably will not use most of the features. This is a prime example of the millennials and letter generations misusing technology to solve a problem that did not exist.
1. it is unreliable, cannot be used in areas with weak cell coverage and a drain on the cell battery.
2. contacted dealer concerning this a they handed me some batteries and basically said go away.
3. Yes, i have a iPhone 13pro. A good percentage of the population does. And who uses a phone without a case? I have 3 Qi chargers at home that work without issues.
lexus has chose to go there own way on this, limited to no testing, and is purposely choosing to not listen to their customers. I thought buying a Lexus would be a better experience than this.
I'm not experiencing any issues with my key card...it works flawlessly as does the Qi charger. As for the digital key I've not tried.
Hope they get resolved for you.
Originally Posted by ctripps2k
1. it is unreliable, cannot be used in areas with weak cell coverage and a drain on the cell battery.
2. contacted dealer concerning this a they handed me some batteries and basically said go away.
3. Yes, i have a iPhone 13pro. A good percentage of the population does. And who uses a phone without a case? I have 3 Qi chargers at home that work without issues.
lexus has chose to go there own way on this, limited to no testing, and is purposely choosing to not listen to their customers. I thought buying a Lexus would be a better experience than this.
Key Card is a package
Technology solution when there wasn't a problem.
