To review, I have a 2020 NX and I keep getting notification asking if I want to run the Service Connect Activation software. I say yes, run it and it completes. Next time I start the car same thing. Over and Over again! As an FYI to all, I had the car into the dealer today and they said they have seen a number of 2019 and 2020 NX's that have the same problem. Lexus is 'working on it'. They did a 'hard reset' (whatever that is) and said they have had some success with it. Next step would be to replace some module that is responsible for communicating between the car and Starfleet Command. Pretty disappointing. I was so looking forward to years and years of trouble-free Lexus ownership after my BMW nightmare experience. Cheers!

 

Any luck with this? I have had the same problem the past few weeks and it’s been driving me crazy. I went to a dealer, who kept my car for a few days. The diagnostic said it was a code “U1117” problem (sounds similar to the module issue that you mentioned). The technician cleared the code, but the Serive Connect Activation still came on the next morning ugh - not sure what to do next.

 

I’m probably a little ahead of you. I’ve had the module replaced with no improvement. I had a 3 day break from this when I signed out of all Lexus apps and deleted them from my phone. I just re-installed them on my phone yesterday and the message came back! Just signed out and deleted them again and I’ll see what happens. I’ ve been back to the dealer 3 times so far and have another appointment on the 24th but I don’t know what he plans to do next. I’m glad I’m not alone but, yes, it is ruining my whole new car experience! Let’s keep in touch about it in case one of us figures it out.

 

Here's what I know to date in case it helps you or your Service Manager figure it out. I've had my car since July and the Service Connect Message didn't show up right away but started in late August or early September. I don't think it is a car issue since we changed the module that communicates with Lexus and it didn't help. My three working theories now are:
1. Something is wrong centrally where the message is generated incessantly by Lexus (but it so, why don't all NX drivers see it?)
2. I live in an area with poor, spotty cell service and my house is in an area with no cell service. I think if I start my car at home (no cell service) and start driving toward town, I will get the message when I hit spotty cell service on my way into town. Not sure about this but there is a pattern!
3. The Lexus apps on my phone may somehow be responsible for prompting the message. I signed out of and deleted all Lexus apps on my phone and, for the first time, had a 3-day period with no messages. I re-installed the apps and bingo! the message came back. I deleted them again and will see if the message recurs.

Stay in touch and we'll figure it out!

 

Forget #3, just got the message with no apps on my phone.

 

We have a very similar situation and I actually had the same theory too regarding poor cell service!

I park my car at home and at work in a garage with no cell service so I thought it might be a cause. This is so frustrating, at this point I want to ask them to disable the feature.


Other details on my end that may help solve this -

*I’m located in Los Angeles
*I leased the 2020 NX300 F Sport in Los Angeles in July 2019, but the issue started September 2019 and I think there was a software update at the time (but I could be wrong)
*In July, my cars microphone didn’t work so I brought in the car twice to the dealer to reset the system
*I use CarPlay on a daily basis with iOS 13

 

So what is the fix for the U1117 error that is being brought up? Has anyone gotten this resolved?

-Nigel