Warrenty or not

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Jun 30, 2019 | 03:09 AM

#16

CareAllend

Rookie

Joined: Jun 2019

Posts: 55

Likes: 6

From: Luxembourg

Quote:

Originally Posted by Rpickoff

I just bought my 2020 NX and I swore to myself I would reject all the BS they try to sell you. I successfully rejected paint protection, Wheel and tire protection but I caved on the extended warranty when he discounted it. 5 yr, 125,000 miles for $2185. I drive alot of miles. I bought it because it is such a highly reliable car but I, too, feel better having it. I had such a bad experience with a BMW with out of warranty repairs that I still have nightmares. Next time!

Two weeks back I wouldn't even have thought any "Extended Warranty" is needed on recent LEXUS cars, after all, they claim "Lexus has a peerless reputation for reliability and when things do go wrong they’re sorted in a fashion that leaves customers in no doubt they’ve been looked after".

Then my 4.5 years old, 84K miles NX300h started to behave a bit stupid, I brought it to my dealer who concluded (after a quick diagnosis, too quick for my taste) it needed a new ECU (Engine Control Unit): cost estimate of repair: 5500-6000 US$, with a potential "goodwill" participation of about 10%, as my car was out of warranty. ALL previous maintenance was done on schedule.

So yes: never again without extended warranty, whatever the reliability stats might tell ! … I'm still convinced Lexus ranks high on reliability, above other Premium brands, but in MY case, I was left out in the rain.

Jun 30, 2019 | 01:29 PM

#17

mirkee

Rookie

Joined: May 2019

Posts: 70

Likes: 9

From: CA

In my wife's case, I know she feels better having it and even tells her friends about it. Big bonus :-)

Mar 29, 2020 | 07:54 AM

#18

LeonS

Driver School Candidate

Joined: Mar 2020

Posts: 24

Likes: 1

From: MA

True or not?

Quote:

Originally Posted by lesz

I don't know whether the information is correct or not, but I've read posts here on CL that have said that, in the last couple of years, Lexus has changed its policies regarding selling extended warranties and that they no longer allow dealers to sell them to out-of-state buyers.

Can anyone with recent experience verify if this is true or not?