Average Predicted Reliability?
Driver School Candidate
Joined: Jan 2017
Posts: 8
Likes: 0
From: ca
Looking forward to your update
Now it starts being interesting
Lexus just called and sais:
- they replaced L strut and the problem with clunk didn't go away
- then technician diagnosed it as a right strut bad
- they replaced right strut
- clunk is still there
- LEXUS ENGINEER IS COMING TO FIGURE OUT WHERE THE CLUNK IS COMING FROM.
I need popcorn!! But I give them credit - they gave me nice loaner and are trying to figure it out, not to pet me on the shoulder and tell me "it's normal". To be honest, as it clunks going over speed bumps, I think it's either sway bar bushing or one of the power train mounts. Oh well.
I'll update as it develops.
Lexus just called and sais:
- they replaced L strut and the problem with clunk didn't go away
- then technician diagnosed it as a right strut bad
- they replaced right strut
- clunk is still there
- LEXUS ENGINEER IS COMING TO FIGURE OUT WHERE THE CLUNK IS COMING FROM.
I need popcorn!! But I give them credit - they gave me nice loaner and are trying to figure it out, not to pet me on the shoulder and tell me "it's normal". To be honest, as it clunks going over speed bumps, I think it's either sway bar bushing or one of the power train mounts. Oh well.
I'll update as it develops.
Racer
Joined: Mar 2011
Posts: 1,817
Likes: 229
From: wa
Advanced
Joined: Mar 2015
Posts: 566
Likes: 50
From: Ontario
The money they make on warranty is less than they make on normal repairs to consumers. Some dealers resent warranty work as they could be deploying their staff on more profitable jobs (assuming a full shop).
Rookie
Joined: Dec 2015
Posts: 84
Likes: 4
From: BC
NX scored a 10/10 on mechanical on JD Dependability rating 
However, only 5 on features/control.
https://www.jdpower.com/Cars/Ratings...ct-Premium-SUV
However, only 5 on features/control.https://www.jdpower.com/Cars/Ratings...ct-Premium-SUV
Advanced
Joined: Mar 2015
Posts: 566
Likes: 50
From: Ontario
NX scored a 10/10 on mechanical on JD Dependability rating However, only 5 on features/control.
https://www.jdpower.com/Cars/Ratings...ct-Premium-SUV
However, only 5 on features/control.https://www.jdpower.com/Cars/Ratings...ct-Premium-SUV
I really don't get how JR classifies size of vehicles.
They call ES 350 a "compact car" and the Toyota Corolla is also classified as "compact car". True, they call the ES "premium", but really? Corolla and ES and both called compact?
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