anyone used DDM TUNING for HID
their organization is pretty horrendous. their packaging sucks as well so i assume bulbs arrive broken quite often.
Had to do an exchange since they sent me the wrong color bulbs and one was broken. Took forever for their service rep to contact me after filing a ticket online, so i called them a couple times until they were willing to put me in touch with a human being. then they took a long time to respond to the photos i sent of the damaged bulbs. well, i was in SD for spring break, and decided to drop by their office there. In order to prevent me from asking for a full refund, their manager behind the counter gave me his assurance that id be given a price correction since their prices had fallen about 30 bucks off my original order since I placed it. a week later a service rep calls me to let me know that theyre gonna deny my price correction. then they go on to lie to my face about how the manager who offered me the price correction was fired etc etc etc.
long story short: they suck. look elsewhere, not worth the headache.
Had to do an exchange since they sent me the wrong color bulbs and one was broken. Took forever for their service rep to contact me after filing a ticket online, so i called them a couple times until they were willing to put me in touch with a human being. then they took a long time to respond to the photos i sent of the damaged bulbs. well, i was in SD for spring break, and decided to drop by their office there. In order to prevent me from asking for a full refund, their manager behind the counter gave me his assurance that id be given a price correction since their prices had fallen about 30 bucks off my original order since I placed it. a week later a service rep calls me to let me know that theyre gonna deny my price correction. then they go on to lie to my face about how the manager who offered me the price correction was fired etc etc etc.
long story short: they suck. look elsewhere, not worth the headache.
Good products like HIDExtra shouldn't worry about life-time warranty.
This is just IMO and experiences from the 2 company.
Dara
Last edited by Sash1mi; Apr 4, 2010 at 10:34 AM.
1, their 35w 8k looks no different than 6k, and ofcourse not as bright as 6k
2, horrible customer service, kept pushing my questions to their other departments
3, their products seem to have a really really really good price of them right? see if you still think that after tax and shipping is applied. Yes i agree it is still cheaper than other companies, but i felt scammed by their low price advertisment.
Last edited by someboy; Apr 29, 2010 at 03:47 PM.
Driver
Joined: Feb 2010
Posts: 123
Likes: 0
From: Mass
Yeah there customer service is horendous and they take for ever to process an order and ship it out. I've bought a few kits from them just so I can interchange ballasts/bulbs if I need to. But if I have a chance im going to sell them and get a kit from a different company
You guys scare me. I just got my 2 kits from them. Packaging could have been better. They took 2 weeks to get here. Hopefully there's nothing wrong with these. For $40 for the slim ballast though, I'll try it.
Driver
Joined: Mar 2010
Posts: 112
Likes: 0
From: DE
I ordered two kits from them - one 9006, one H3 - about two weeks ago. They now send me an email informing me that they're BOTH on backorder apparently and that it'll be another week or so before they have them in.
So it'll be at least 3-weeks before they may or may not have them in. Then they have to ship them out. I expect it to take a week or so for them to arrive. In the end it'll be about 4 weeks (or approximately a month) before I receive my HIDs.
Nevertheless, I say don't go for DDM, as I've had terrible experience with them even BEFORE installing the HIDs. Who knows, maybe they'll end up shipping incorrect/bad ballasts bulbs as others have experienced too. Then I'll be really pissed.
So it'll be at least 3-weeks before they may or may not have them in. Then they have to ship them out. I expect it to take a week or so for them to arrive. In the end it'll be about 4 weeks (or approximately a month) before I receive my HIDs.
Nevertheless, I say don't go for DDM, as I've had terrible experience with them even BEFORE installing the HIDs. Who knows, maybe they'll end up shipping incorrect/bad ballasts bulbs as others have experienced too. Then I'll be really pissed.
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Well it took forever to get here (2 weeks). Tested the ballast and bulbs to make sure they worked. Everything was direct p&p for the is250. Aside from the inconveniences, I'd have to say not bad for $40 for the slim kit. Now only time will tell about the quality
My kit arrived quickly, and was plug & play. My only complaint is that the inline circuit dongle box thingy makes placement of the ballast a little difficult especially on the passenger side. I wish I had ordered the 5000k instead of the 6000k, I need light not style.
I ordered two kits from them - one 9006, one H3 - about two weeks ago. They now send me an email informing me that they're BOTH on backorder apparently and that it'll be another week or so before they have them in.
So it'll be at least 3-weeks before they may or may not have them in. Then they have to ship them out. I expect it to take a week or so for them to arrive. In the end it'll be about 4 weeks (or approximately a month) before I receive my HIDs.
Nevertheless, I say don't go for DDM, as I've had terrible experience with them even BEFORE installing the HIDs. Who knows, maybe they'll end up shipping incorrect/bad ballasts bulbs as others have experienced too. Then I'll be really pissed.
So it'll be at least 3-weeks before they may or may not have them in. Then they have to ship them out. I expect it to take a week or so for them to arrive. In the end it'll be about 4 weeks (or approximately a month) before I receive my HIDs.
Nevertheless, I say don't go for DDM, as I've had terrible experience with them even BEFORE installing the HIDs. Who knows, maybe they'll end up shipping incorrect/bad ballasts bulbs as others have experienced too. Then I'll be really pissed.
I am also getting that backorder email. They said they "should" ship it out by Friday or Monday =( So I am looking at 4 weeks as well
My kit arrived quickly, and was plug & play. My only complaint is that the inline circuit dongle box thingy makes placement of the ballast a little difficult especially on the passenger side. I wish I had ordered the 5000k instead of the 6000k, I need light not style.
I was just at their shop last Wednesday and bought a 35W slim H3 kit so I think they have them in stock now and you should hopefully get them soon. Unfortunately, customer service is pretty unreliable/incompetent... it actually took me 3 trips to their shop to get these HIDs. Two previous times, they told me they had them in stock and when I get there, they either don't actually have right bulb or the right color in stock or just can't find them. I think I've figured out how they can sell decent quality HIDs for so cheap though... they don't hire competent employees!
Driver
Joined: Mar 2010
Posts: 112
Likes: 0
From: DE
I think it's weird that the cheapo companies (not saying DDM is cheap as I've yet to try them out but ones on eBay) all have the lifetime warranties whereas the more expensive ones (ones that start at like $150) only have 1-year warranties. Anybody have an explanation for this?
I don't know about other companies. As for DDM I live 4 miles from them. If i have a problem they will gladely replace the defect unit or whatever it it is. I bought like 3 kits from them. With the price you can't really ask for more. I think most people dislike the service because the delay and horrible customer service. Since i'm local its fine with me.