Dealer want to charge me for 2nd Complimentary Service
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Intermediate
Joined: Jul 2016
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From: CA
Dealer want to charge me for 2nd Complimentary Service
I go to dealer today to do the 2nd Complimentary service, the advisor told me I have to pay for that. I showed him the fine print states Lexus offer first and second complimentary service. He said we take care it for you, but it not work that way. I ask why? He said because my car is supercar, not work like normal Lexus. Huh?????Anyway at first he want to charge me, if I dont show the Lexus's fine print, I have to pay for complimentary service. I will let the Lexus know, when they send me the After service Survey. What a stealer.
Thread Starter
Intermediate
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From: CA
When I brought my car for 1st complimentary service and asked them to do some custumization settings. They want to charge me for that, too. I had to show them Lexus offer free charge for first time customization settings. I wonder how many people had to pay for their first time customization settings.
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From: CA
My other dealer is 3 hours drive. Anyway they did the service without charge me. Even after I show them the lexus.com/service states 1st and 2nd every new Lexus without the words EXCEPT LC 500, he keep telling me my car is different than others Lexus.
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When I brought my car for 1st complimentary service and asked them to do some custumization settings. They want to charge me for that, too. I had to show them Lexus offer free charge for first time customization settings. I wonder how many people had to pay for their first time customization settings.
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Driver School Candidate
Joined: Nov 2021
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From: TN
Time for me to repeat my purchase story! I bought a new 21 convertible last November at Lexus of Arlington Heights in Chicago. I flew in and expected to have them set my Lexus Personalized Settings and depart for the 6 hour drive home. Being my first new Lexus purchase, I assumed they were the original all-about-quality Lexus, but now I realize the early way of Lexus is long gone...the way a good restaurant gets worse due to success making the staff turn lazy and smug. The salesman and a service guy he asked had never heard of "dealer technician settings" that would be customized for buyers. I should have been hard on them, like cheapass used car dealers, because after all the Lexus staff is the same as any other lazy low-class retail sales staff...Lexus is a well-established mass market brand, still great design and engineering, but their American dealers are free to coast on reputation and be as stupid as they want.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
Back at my home dealer, I went for the 1000 mile initial service. No oil change was performed, by the way, but I wasn't upset -the filter will catch anything that may come out of the new engine. But this dealership's service people had not heard of LPS either, though they did eventually look it up and get my choices programmed after wasting my entire day. I returned to pick up my car when they called, found they'd done nothing even though I gave them the LPS list and choices, had to argue with them and come back again at closing. They had also run the car through the 50 cent brush wash, scratching the paint thoroughly, because I had no idea ****ty washes are mandatory. That hurt, as I wash my cars myself and paint doesn't show a single swirl over 5 years.
Wrote to Lexus America HQ. Cynthia Tenhouse is or was the VP for service, having put her name on the no-reply email sent to buyers extolling how satisfied we would be with our choice of car. I tried to get ahold of her personally, no dice, even wrote via LinkedIn. The LC is half the price of an Aston and much more reliable, but an Aston buyer would have no trouble reaching a VP with major complaints, am I right?
No LPS, no oil change, scratched my paint, stole my credit card. That's the Lexus of today, at $115,000. Great car, useless low class American standard dealerships.
I won't go back to a Lexus dealer. I can't trust their office people or even their mechanics. It's the same as buying an EV from Detroit, the dealers hate to bother with "demanding customers" or cars that don't sell in volume. Lexus America became the new Detroit! I now pay $20 for a small any-car shop to put in my Mobil1 and my filter, while I hang out and talk cars...
And that's where I discovered my front tires were eaten in 5000 miles, because the toe-in was way out of spec from the factory! What did my Lexus dealer say to that? This is normal, your high performance car "just sits differently." I guess that's how women feel at dealerships, insults to your face from 23 year old guys who don't know what a connecting rod is. Free alignment under warranty, but tires aren't warranteed at all. I'll sue Lexus in small claims, prove their defect ate my tires, and get a new set...but why should a buyer of a halo car have to do that over a couple tires??
But a great car per se, 12k miles in the first year, can't drive it often enough.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
Back at my home dealer, I went for the 1000 mile initial service. No oil change was performed, by the way, but I wasn't upset -the filter will catch anything that may come out of the new engine. But this dealership's service people had not heard of LPS either, though they did eventually look it up and get my choices programmed after wasting my entire day. I returned to pick up my car when they called, found they'd done nothing even though I gave them the LPS list and choices, had to argue with them and come back again at closing. They had also run the car through the 50 cent brush wash, scratching the paint thoroughly, because I had no idea ****ty washes are mandatory. That hurt, as I wash my cars myself and paint doesn't show a single swirl over 5 years.
Wrote to Lexus America HQ. Cynthia Tenhouse is or was the VP for service, having put her name on the no-reply email sent to buyers extolling how satisfied we would be with our choice of car. I tried to get ahold of her personally, no dice, even wrote via LinkedIn. The LC is half the price of an Aston and much more reliable, but an Aston buyer would have no trouble reaching a VP with major complaints, am I right?
No LPS, no oil change, scratched my paint, stole my credit card. That's the Lexus of today, at $115,000. Great car, useless low class American standard dealerships.
I won't go back to a Lexus dealer. I can't trust their office people or even their mechanics. It's the same as buying an EV from Detroit, the dealers hate to bother with "demanding customers" or cars that don't sell in volume. Lexus America became the new Detroit! I now pay $20 for a small any-car shop to put in my Mobil1 and my filter, while I hang out and talk cars...
And that's where I discovered my front tires were eaten in 5000 miles, because the toe-in was way out of spec from the factory! What did my Lexus dealer say to that? This is normal, your high performance car "just sits differently." I guess that's how women feel at dealerships, insults to your face from 23 year old guys who don't know what a connecting rod is. Free alignment under warranty, but tires aren't warranteed at all. I'll sue Lexus in small claims, prove their defect ate my tires, and get a new set...but why should a buyer of a halo car have to do that over a couple tires??
But a great car per se, 12k miles in the first year, can't drive it often enough.
Thread Starter
Intermediate
Joined: Jul 2016
Posts: 269
Likes: 48
From: CA
Time for me to repeat my purchase story! I bought a new 21 convertible last November at Lexus of Arlington Heights in Chicago. I flew in and expected to have them set my Lexus Personalized Settings and depart for the 6 hour drive home. Being my first new Lexus purchase, I assumed they were the original all-about-quality Lexus, but now I realize the early way of Lexus is long gone...the way a good restaurant gets worse due to success making the staff turn lazy and smug. The salesman and a service guy he asked had never heard of "dealer technician settings" that would be customized for buyers. I should have been hard on them, like cheapass used car dealers, because after all the Lexus staff is the same as any other lazy low-class retail sales staff...Lexus is a well-established mass market brand, still great design and engineering, but their American dealers are free to coast on reputation and be as stupid as they want.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
Back at my home dealer, I went for the 1000 mile initial service. No oil change was performed, by the way, but I wasn't upset -the filter will catch anything that may come out of the new engine. But this dealership's service people had not heard of LPS either, though they did eventually look it up and get my choices programmed after wasting my entire day. I returned to pick up my car when they called, found they'd done nothing even though I gave them the LPS list and choices, had to argue with them and come back again at closing. They had also run the car through the 50 cent brush wash, scratching the paint thoroughly, because I had no idea ****ty washes are mandatory. That hurt, as I wash my cars myself and paint doesn't show a single swirl over 5 years.
Wrote to Lexus America HQ. Cynthia Tenhouse is or was the VP for service, having put her name on the no-reply email sent to buyers extolling how satisfied we would be with our choice of car. I tried to get ahold of her personally, no dice, even wrote via LinkedIn. The LC is half the price of an Aston and much more reliable, but an Aston buyer would have no trouble reaching a VP with major complaints, am I right?
No LPS, no oil change, scratched my paint, stole my credit card. That's the Lexus of today, at $115,000. Great car, useless low class American standard dealerships.
I won't go back to a Lexus dealer. I can't trust their office people or even their mechanics. It's the same as buying an EV from Detroit, the dealers hate to bother with "demanding customers" or cars that don't sell in volume. Lexus America became the new Detroit! I now pay $20 for a small any-car shop to put in my Mobil1 and my filter, while I hang out and talk cars...
And that's where I discovered my front tires were eaten in 5000 miles, because the toe-in was way out of spec from the factory! What did my Lexus dealer say to that? This is normal, your high performance car "just sits differently." I guess that's how women feel at dealerships, insults to your face from 23 year old guys who don't know what a connecting rod is. Free alignment under warranty, but tires aren't warranteed at all. I'll sue Lexus in small claims, prove their defect ate my tires, and get a new set...but why should a buyer of a halo car have to do that over a couple tires??
But a great car per se, 12k miles in the first year, can't drive it often enough.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
Back at my home dealer, I went for the 1000 mile initial service. No oil change was performed, by the way, but I wasn't upset -the filter will catch anything that may come out of the new engine. But this dealership's service people had not heard of LPS either, though they did eventually look it up and get my choices programmed after wasting my entire day. I returned to pick up my car when they called, found they'd done nothing even though I gave them the LPS list and choices, had to argue with them and come back again at closing. They had also run the car through the 50 cent brush wash, scratching the paint thoroughly, because I had no idea ****ty washes are mandatory. That hurt, as I wash my cars myself and paint doesn't show a single swirl over 5 years.
Wrote to Lexus America HQ. Cynthia Tenhouse is or was the VP for service, having put her name on the no-reply email sent to buyers extolling how satisfied we would be with our choice of car. I tried to get ahold of her personally, no dice, even wrote via LinkedIn. The LC is half the price of an Aston and much more reliable, but an Aston buyer would have no trouble reaching a VP with major complaints, am I right?
No LPS, no oil change, scratched my paint, stole my credit card. That's the Lexus of today, at $115,000. Great car, useless low class American standard dealerships.
I won't go back to a Lexus dealer. I can't trust their office people or even their mechanics. It's the same as buying an EV from Detroit, the dealers hate to bother with "demanding customers" or cars that don't sell in volume. Lexus America became the new Detroit! I now pay $20 for a small any-car shop to put in my Mobil1 and my filter, while I hang out and talk cars...
And that's where I discovered my front tires were eaten in 5000 miles, because the toe-in was way out of spec from the factory! What did my Lexus dealer say to that? This is normal, your high performance car "just sits differently." I guess that's how women feel at dealerships, insults to your face from 23 year old guys who don't know what a connecting rod is. Free alignment under warranty, but tires aren't warranteed at all. I'll sue Lexus in small claims, prove their defect ate my tires, and get a new set...but why should a buyer of a halo car have to do that over a couple tires??
But a great car per se, 12k miles in the first year, can't drive it often enough.
I agree with you, those SA know nothing about LPS.
Time for me to repeat my purchase story! I bought a new 21 convertible last November at Lexus of Arlington Heights in Chicago. I flew in and expected to have them set my Lexus Personalized Settings and depart for the 6 hour drive home. Being my first new Lexus purchase, I assumed they were the original all-about-quality Lexus, but now I realize the early way of Lexus is long gone...the way a good restaurant gets worse due to success making the staff turn lazy and smug. The salesman and a service guy he asked had never heard of "dealer technician settings" that would be customized for buyers. I should have been hard on them, like cheapass used car dealers, because after all the Lexus staff is the same as any other lazy low-class retail sales staff...Lexus is a well-established mass market brand, still great design and engineering, but their American dealers are free to coast on reputation and be as stupid as they want.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
But a great car per se, 12k miles in the first year, can't drive it often enough.
The salesman soon after stole my credit card, which I'd read to him over the phone for a 10k deposit. It's Lexus, they wouldn't steal your card like the waiters at Chili's! Well, they were those waiters at Chili's, now they're selling you a six figure car.
But a great car per se, 12k miles in the first year, can't drive it often enough.
I'm in Arizona, but bought my LC back in 2019 from Lexus of Lincoln Nebraska. I completed negotiations over the phone with the internet manager. I used my Lexus CC for a $5K deposit. A friend and I flew out to Omaha. A dealer's driver was waiting for us at the airport and drove us down to Lincoln. When we arrived my LC was in a delivery room completely detailed and waiting for me. Before I went I had computed my Lexus CC reward points and subtracted them as well as my DP from the negotiated amount and prepared my check. (I create my checks on my computer) The internet manager was there to greet me and I was introduced to the owner of the dealership who thanked me for the business. I went into the internet manager's office and we concluded our business. I only did business with one person. No finance guy, no insurance guy, no you need to buy this guy. Absolutely no extra charges, No dealer or preparation fees of any kind. My check was accepted without question as well as my rewards points. My LC was then pulled outside and a representative went over everything with me and presented me with all the paperwork and no charge 30 day tags to get home.I visited my local dealer, Superstition Springs Lexus two months later at 2500 miles for my first oil change. They know me at this dealership because I bought my ISF there back in 2008. They are also mod friendly. I had already installed my headers and exhaust system. I gave them my LPS list and the service was performed at no charge. The shop manager came to me in the waiting room to point out that my header installation was causing an oil leak at the base of the dipstick. I was brought out to my LC and shown where the leak was. The service folks had gathered around my car to look at my new exhaust system. They remembered my ISF. The service was performed and my LPS settings were set. I then left and went to the header manufacturer where the leak was repaired.
I do maintenance myself, so I have only visited the dealership a couple of times since. Once to replace a part damaged at the factory and once to purchase a new windshield. My service writer on both occasions says he is happy to see me. The first time, I asked why - his answer was because you understand the car and I have actually learned from you
Anyway No purchase issues for me
Except not being able to find a car locally
Advanced
Joined: May 2021
Posts: 722
Likes: 315
From: Georgia
100… We’ve got 4 dealerships here in the Atlanta metro. I’ve done business with 3. But my preferred is excellent in every way. Sick, I think your experience is more of the ‘Norm and not the Exception’ while Edsel’s is more of the ‘Exception and not the Norm’. Just goes to show that all Dealerships are not created equal.
Driver
Joined: Sep 2016
Posts: 76
Likes: 71
From: Alabama
I’ve had a great experience with my LC. Found the color combo and packages I wanted 850 miles away at an Ann Arbor, MI Dealership. New 2022 convertible. Had the 3M half hood on it. Dealer professionally removed it and deducted the retail price from the car. One week after taking to the sales manager on the phone it rolled up enclosed to my home. My Lexus dealer is an hour away. I called the service manager on the phone pointing out the discrepancies in the hard copy service manual and the on line service manual. He has agreed to give me the 1,000 mile plus the next 2 as complimentary. They did the customization at 1,000 even though I pointed out it wasn’t to be done until 5,000. I just hope he is good to his word. Oil change time is next. Got 2,500 miles after 5 months. Love this car.
well that wasn't hard to find... 
https://www.lexus.com/maintenance
... Every new Lexus comes with complimentary first and second scheduled maintenance services.